Client Work Methods IILaajuus (5 cr)
Code: 7S00EL58
Credits
5 op
Objectives
- is able to evaluate the service needs of different customer groups and to plan, implement and evaluate the customer service process
- apply well-founded methods in the guidance and rehabilitation of individuals, families, groups and communities in demanding life situations
- Can apply the principles of documentation in customer work
- can analyze the results of research into the effectiveness of client work methods and use the information in his / her own activities
- can apply the methods of service management and multidisciplinary networking in real situations
- can apply and leverage digitalisation to promote customer and community engagement.
Content
- Service needs assessment, customer plans
- Identifying, meeting and supporting a traumatized person
- Motivational interview, solution-focused guidance, testing new perspectives and operational structures in guidance discussion
- Service Control
- Social information system for client work documentation
- Supporting family relationships
- Multidisciplinary and networking methods, experiential expertise
- Detective, walkable and communal approach
Assessment criteria, satisfactory (1-2)
- can identify and define basic concepts. Knowledge is descriptive and determinative.
Assessment criteria, good (3-4)
- structure the relationship between key concepts and phenomena
- can apply concepts and theory in a structured way
- reflect on their own experience and learning in relation to the objectives of the course
Assessment criteria, excellent (5)
- understand horizontal entities and the relationships between them
- combine and analyze information in a professional context
- demonstrates sound and developing competence in one's own thinking and in the social field
Assessment criteria, pass/fail
Rejected (0) Knowledge objectives are not or only partially achieved. Content management is inconsistent and incomplete and / or incorrect. The relationship to knowledge is borrowing.
Enrolment period
17.12.2024 - 31.01.2025
Timing
06.01.2025 - 30.05.2025
Credits
5 op
RDI portion
3 op
Mode of delivery
Contact teaching
Unit
Social Services
Campus
TAMK Main Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Social Services
Teachers
- Minna Putous
- Tuija Landström
Person in charge
Minna Putous
Groups
-
24ASO
Objectives (course unit)
- is able to evaluate the service needs of different customer groups and to plan, implement and evaluate the customer service process
- apply well-founded methods in the guidance and rehabilitation of individuals, families, groups and communities in demanding life situations
- Can apply the principles of documentation in customer work
- can analyze the results of research into the effectiveness of client work methods and use the information in his / her own activities
- can apply the methods of service management and multidisciplinary networking in real situations
- can apply and leverage digitalisation to promote customer and community engagement.
Content (course unit)
- Service needs assessment, customer plans
- Identifying, meeting and supporting a traumatized person
- Motivational interview, solution-focused guidance, testing new perspectives and operational structures in guidance discussion
- Service Control
- Social information system for client work documentation
- Supporting family relationships
- Multidisciplinary and networking methods, experiential expertise
- Detective, walkable and communal approach
Assessment criteria, satisfactory (1-2) (course unit)
- can identify and define basic concepts. Knowledge is descriptive and determinative.
Assessment criteria, good (3-4) (course unit)
- structure the relationship between key concepts and phenomena
- can apply concepts and theory in a structured way
- reflect on their own experience and learning in relation to the objectives of the course
Assessment criteria, excellent (5) (course unit)
- understand horizontal entities and the relationships between them
- combine and analyze information in a professional context
- demonstrates sound and developing competence in one's own thinking and in the social field
Assessment criteria, pass/fail (course unit)
Rejected (0) Knowledge objectives are not or only partially achieved. Content management is inconsistent and incomplete and / or incorrect. The relationship to knowledge is borrowing.
Assessment scale
0-5
Enrolment period
07.06.2024 - 31.08.2024
Timing
01.08.2024 - 31.12.2024
Credits
5 op
Virtual portion
1 op
RDI portion
2 op
Mode of delivery
80 % Contact teaching, 20 % Online learning
Unit
Social Services and Health Care
Campus
TAMK Main Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Social Services
Teachers
- Minna Putous
- Kati Långsjö
- Jaana Kokkinen
- Hanneli Sinisalo
- Tuija Landström
Person in charge
Minna Putous
Groups
-
23SO
Objectives (course unit)
- is able to evaluate the service needs of different customer groups and to plan, implement and evaluate the customer service process
- apply well-founded methods in the guidance and rehabilitation of individuals, families, groups and communities in demanding life situations
- Can apply the principles of documentation in customer work
- can analyze the results of research into the effectiveness of client work methods and use the information in his / her own activities
- can apply the methods of service management and multidisciplinary networking in real situations
- can apply and leverage digitalisation to promote customer and community engagement.
Content (course unit)
- Service needs assessment, customer plans
- Identifying, meeting and supporting a traumatized person
- Motivational interview, solution-focused guidance, testing new perspectives and operational structures in guidance discussion
- Service Control
- Social information system for client work documentation
- Supporting family relationships
- Multidisciplinary and networking methods, experiential expertise
- Detective, walkable and communal approach
Assessment criteria, satisfactory (1-2) (course unit)
- can identify and define basic concepts. Knowledge is descriptive and determinative.
Assessment criteria, good (3-4) (course unit)
- structure the relationship between key concepts and phenomena
- can apply concepts and theory in a structured way
- reflect on their own experience and learning in relation to the objectives of the course
Assessment criteria, excellent (5) (course unit)
- understand horizontal entities and the relationships between them
- combine and analyze information in a professional context
- demonstrates sound and developing competence in one's own thinking and in the social field
Assessment criteria, pass/fail (course unit)
Rejected (0) Knowledge objectives are not or only partially achieved. Content management is inconsistent and incomplete and / or incorrect. The relationship to knowledge is borrowing.
Assessment scale
0-5
Enrolment period
02.12.2023 - 31.05.2024
Timing
01.01.2024 - 31.05.2024
Credits
5 op
RDI portion
2 op
Mode of delivery
Contact teaching
Unit
Social Services and Health Care
Campus
TAMK Main Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Social Services
Teachers
- Minna Putous
- Tuija Landström
Person in charge
Minna Putous
Groups
-
23ASO
Objectives (course unit)
- is able to evaluate the service needs of different customer groups and to plan, implement and evaluate the customer service process
- apply well-founded methods in the guidance and rehabilitation of individuals, families, groups and communities in demanding life situations
- Can apply the principles of documentation in customer work
- can analyze the results of research into the effectiveness of client work methods and use the information in his / her own activities
- can apply the methods of service management and multidisciplinary networking in real situations
- can apply and leverage digitalisation to promote customer and community engagement.
Content (course unit)
- Service needs assessment, customer plans
- Identifying, meeting and supporting a traumatized person
- Motivational interview, solution-focused guidance, testing new perspectives and operational structures in guidance discussion
- Service Control
- Social information system for client work documentation
- Supporting family relationships
- Multidisciplinary and networking methods, experiential expertise
- Detective, walkable and communal approach
Assessment criteria, satisfactory (1-2) (course unit)
- can identify and define basic concepts. Knowledge is descriptive and determinative.
Assessment criteria, good (3-4) (course unit)
- structure the relationship between key concepts and phenomena
- can apply concepts and theory in a structured way
- reflect on their own experience and learning in relation to the objectives of the course
Assessment criteria, excellent (5) (course unit)
- understand horizontal entities and the relationships between them
- combine and analyze information in a professional context
- demonstrates sound and developing competence in one's own thinking and in the social field
Assessment criteria, pass/fail (course unit)
Rejected (0) Knowledge objectives are not or only partially achieved. Content management is inconsistent and incomplete and / or incorrect. The relationship to knowledge is borrowing.
Assessment scale
0-5
Enrolment period
07.06.2023 - 30.08.2023
Timing
01.08.2023 - 18.12.2023
Credits
5 op
RDI portion
1 op
Mode of delivery
Contact teaching
Unit
Social Services
Campus
TAMK Main Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Social Services
Teachers
- Minna Putous
- Noora Katajisto
- Jaana Kokkinen
- Tuija Landström
Person in charge
Tuija Landström
Groups
-
22SO
Objectives (course unit)
- is able to evaluate the service needs of different customer groups and to plan, implement and evaluate the customer service process
- apply well-founded methods in the guidance and rehabilitation of individuals, families, groups and communities in demanding life situations
- Can apply the principles of documentation in customer work
- can analyze the results of research into the effectiveness of client work methods and use the information in his / her own activities
- can apply the methods of service management and multidisciplinary networking in real situations
- can apply and leverage digitalisation to promote customer and community engagement.
Content (course unit)
- Service needs assessment, customer plans
- Identifying, meeting and supporting a traumatized person
- Motivational interview, solution-focused guidance, testing new perspectives and operational structures in guidance discussion
- Service Control
- Social information system for client work documentation
- Supporting family relationships
- Multidisciplinary and networking methods, experiential expertise
- Detective, walkable and communal approach
Assessment criteria, satisfactory (1-2) (course unit)
- can identify and define basic concepts. Knowledge is descriptive and determinative.
Assessment criteria, good (3-4) (course unit)
- structure the relationship between key concepts and phenomena
- can apply concepts and theory in a structured way
- reflect on their own experience and learning in relation to the objectives of the course
Assessment criteria, excellent (5) (course unit)
- understand horizontal entities and the relationships between them
- combine and analyze information in a professional context
- demonstrates sound and developing competence in one's own thinking and in the social field
Assessment criteria, pass/fail (course unit)
Rejected (0) Knowledge objectives are not or only partially achieved. Content management is inconsistent and incomplete and / or incorrect. The relationship to knowledge is borrowing.
Assessment scale
0-5
Enrolment period
23.11.2022 - 23.01.2023
Timing
01.01.2023 - 31.05.2023
Credits
5 op
Mode of delivery
Contact teaching
Unit
Social Services
Campus
TAMK Main Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Social Services
Teachers
- Minna Putous
- Tuija Landström
Person in charge
Tuija Landström
Groups
-
22ASO
Objectives (course unit)
- is able to evaluate the service needs of different customer groups and to plan, implement and evaluate the customer service process
- apply well-founded methods in the guidance and rehabilitation of individuals, families, groups and communities in demanding life situations
- Can apply the principles of documentation in customer work
- can analyze the results of research into the effectiveness of client work methods and use the information in his / her own activities
- can apply the methods of service management and multidisciplinary networking in real situations
- can apply and leverage digitalisation to promote customer and community engagement.
Content (course unit)
- Service needs assessment, customer plans
- Identifying, meeting and supporting a traumatized person
- Motivational interview, solution-focused guidance, testing new perspectives and operational structures in guidance discussion
- Service Control
- Social information system for client work documentation
- Supporting family relationships
- Multidisciplinary and networking methods, experiential expertise
- Detective, walkable and communal approach
Assessment criteria, satisfactory (1-2) (course unit)
- can identify and define basic concepts. Knowledge is descriptive and determinative.
Assessment criteria, good (3-4) (course unit)
- structure the relationship between key concepts and phenomena
- can apply concepts and theory in a structured way
- reflect on their own experience and learning in relation to the objectives of the course
Assessment criteria, excellent (5) (course unit)
- understand horizontal entities and the relationships between them
- combine and analyze information in a professional context
- demonstrates sound and developing competence in one's own thinking and in the social field
Assessment criteria, pass/fail (course unit)
Rejected (0) Knowledge objectives are not or only partially achieved. Content management is inconsistent and incomplete and / or incorrect. The relationship to knowledge is borrowing.
Assessment scale
0-5
Enrolment period
02.07.2022 - 11.09.2022
Timing
01.08.2022 - 21.11.2022
Credits
5 op
RDI portion
3 op
Mode of delivery
Contact teaching
Unit
Social Services
Campus
TAMK Main Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Social Services
Teachers
- Minna Putous
- Jaana Kokkinen
- Tuija Landström
Person in charge
Minna Putous
Groups
-
21SO
Objectives (course unit)
- is able to evaluate the service needs of different customer groups and to plan, implement and evaluate the customer service process
- apply well-founded methods in the guidance and rehabilitation of individuals, families, groups and communities in demanding life situations
- Can apply the principles of documentation in customer work
- can analyze the results of research into the effectiveness of client work methods and use the information in his / her own activities
- can apply the methods of service management and multidisciplinary networking in real situations
- can apply and leverage digitalisation to promote customer and community engagement.
Content (course unit)
- Service needs assessment, customer plans
- Identifying, meeting and supporting a traumatized person
- Motivational interview, solution-focused guidance, testing new perspectives and operational structures in guidance discussion
- Service Control
- Social information system for client work documentation
- Supporting family relationships
- Multidisciplinary and networking methods, experiential expertise
- Detective, walkable and communal approach
Assessment criteria, satisfactory (1-2) (course unit)
- can identify and define basic concepts. Knowledge is descriptive and determinative.
Assessment criteria, good (3-4) (course unit)
- structure the relationship between key concepts and phenomena
- can apply concepts and theory in a structured way
- reflect on their own experience and learning in relation to the objectives of the course
Assessment criteria, excellent (5) (course unit)
- understand horizontal entities and the relationships between them
- combine and analyze information in a professional context
- demonstrates sound and developing competence in one's own thinking and in the social field
Assessment criteria, pass/fail (course unit)
Rejected (0) Knowledge objectives are not or only partially achieved. Content management is inconsistent and incomplete and / or incorrect. The relationship to knowledge is borrowing.
Assessment scale
0-5
Enrolment period
01.12.2021 - 16.01.2022
Timing
25.01.2022 - 18.05.2022
Credits
5 op
Virtual portion
3 op
RDI portion
3 op
Mode of delivery
40 % Contact teaching, 60 % Online learning
Unit
Social Services
Campus
TAMK Main Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Social Services
Teachers
- Minna Putous
- Tuija Landström
Person in charge
Minna Putous
Groups
-
21ASO
Objectives (course unit)
- is able to evaluate the service needs of different customer groups and to plan, implement and evaluate the customer service process
- apply well-founded methods in the guidance and rehabilitation of individuals, families, groups and communities in demanding life situations
- Can apply the principles of documentation in customer work
- can analyze the results of research into the effectiveness of client work methods and use the information in his / her own activities
- can apply the methods of service management and multidisciplinary networking in real situations
- can apply and leverage digitalisation to promote customer and community engagement.
Content (course unit)
- Service needs assessment, customer plans
- Identifying, meeting and supporting a traumatized person
- Motivational interview, solution-focused guidance, testing new perspectives and operational structures in guidance discussion
- Service Control
- Social information system for client work documentation
- Supporting family relationships
- Multidisciplinary and networking methods, experiential expertise
- Detective, walkable and communal approach
Assessment criteria, satisfactory (1-2) (course unit)
- can identify and define basic concepts. Knowledge is descriptive and determinative.
Assessment criteria, good (3-4) (course unit)
- structure the relationship between key concepts and phenomena
- can apply concepts and theory in a structured way
- reflect on their own experience and learning in relation to the objectives of the course
Assessment criteria, excellent (5) (course unit)
- understand horizontal entities and the relationships between them
- combine and analyze information in a professional context
- demonstrates sound and developing competence in one's own thinking and in the social field
Assessment criteria, pass/fail (course unit)
Rejected (0) Knowledge objectives are not or only partially achieved. Content management is inconsistent and incomplete and / or incorrect. The relationship to knowledge is borrowing.
Assessment scale
0-5