Client Service and Guidance in Biomedical Laboratory ScienceLaajuus (5 cr)
Code: 7B00FP05
Credits
5 op
Objectives
The student
- recognizes their own ways of interacting and their own strengths and developmental needs in different interaction and guidance situations
- knows the principles of good customer service and endeavours to act according to customer-oriented service principles
- acts constructively and responsibly in professional interaction situations
- recognizes the teaching and guidance needs of clients, patients and multi-professional team members
- is able to plan, implement and evaluate counselling, teaching, and guidance
- is able to plan and produce materials needed for guidance
- is able to evaluate his/her customer service and guidance skills and tries to develop his/her operations
Content
Professional interaction and acting in a work community
Good client service and customer-oriented service principles
Respectful encounter with a client and communication in challenging interaction situations
Client and user-oriented guidance and instruction material
Planning, implementation and evaluation of education or guidance events
Providing and receiving feedback and evaluation
Assessment criteria, satisfactory (1-2)
The student
- strives to act in accordance with customer-oriented and good service principles
- is able to guide clients and other health care personnel at different stages of the laboratory research process using different source materials
- is able to evaluate his/her own customer service and guidance skills in some respects and tries to develop in his/her operations
- participates in teamwork
- has limited self-assessment and peer review skills
Assessment criteria, good (3-4)
The student
- works according to customer-oriented and good service principles
- is able to guide clients and other health care personnel at different stages of the laboratory research process
- is able to evaluate and develop his/her own customer service and guidance skills
- is able to produce guidance materials
- is able to contribute his/her know-how to the teamwork or projects
- performs self-assessment and peer review at a descriptive level
Assessment criteria, excellent (5)
The student
- is able to act in a customer-oriented manner, depending on the situation, and to implement good service principles.
- is able to guide customers and other health care personnel clearly and in a customer-oriented way at different stages of the laboratory research process.
- considers and assesses his/her own customer service and guidance skills and develops them.
- is able to produce effective guidance materials
- is able to contribute his/her know-how to the teamwork or projects and to inspire other students
- can evaluate his/her know-how in a wide variety of ways
- can give feedback to other students of the small group constructively
Further information
The course must be completed before the first year of supervised practice.
Enrolment period
22.11.2023 - 05.01.2024
Timing
02.01.2024 - 30.11.2026
Credits
5 op
Mode of delivery
Contact teaching
Unit
Biomedical Laboratory Science
Campus
TAMK Main Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Biomedical Laboratory Science
Teachers
- Jussi Savolainen
- Tarja Friman
- Siru Suoniemi
Person in charge
Kirsi Mansikkamäki
Groups
-
23BA
Objectives (course unit)
The student
- recognizes their own ways of interacting and their own strengths and developmental needs in different interaction and guidance situations
- knows the principles of good customer service and endeavours to act according to customer-oriented service principles
- acts constructively and responsibly in professional interaction situations
- recognizes the teaching and guidance needs of clients, patients and multi-professional team members
- is able to plan, implement and evaluate counselling, teaching, and guidance
- is able to plan and produce materials needed for guidance
- is able to evaluate his/her customer service and guidance skills and tries to develop his/her operations
Content (course unit)
Professional interaction and acting in a work community
Good client service and customer-oriented service principles
Respectful encounter with a client and communication in challenging interaction situations
Client and user-oriented guidance and instruction material
Planning, implementation and evaluation of education or guidance events
Providing and receiving feedback and evaluation
Further information (course unit)
The course must be completed before the first year of supervised practice.
Assessment criteria, satisfactory (1-2) (course unit)
The student
- strives to act in accordance with customer-oriented and good service principles
- is able to guide clients and other health care personnel at different stages of the laboratory research process using different source materials
- is able to evaluate his/her own customer service and guidance skills in some respects and tries to develop in his/her operations
- participates in teamwork
- has limited self-assessment and peer review skills
Assessment criteria, good (3-4) (course unit)
The student
- works according to customer-oriented and good service principles
- is able to guide clients and other health care personnel at different stages of the laboratory research process
- is able to evaluate and develop his/her own customer service and guidance skills
- is able to produce guidance materials
- is able to contribute his/her know-how to the teamwork or projects
- performs self-assessment and peer review at a descriptive level
Assessment criteria, excellent (5) (course unit)
The student
- is able to act in a customer-oriented manner, depending on the situation, and to implement good service principles.
- is able to guide customers and other health care personnel clearly and in a customer-oriented way at different stages of the laboratory research process.
- considers and assesses his/her own customer service and guidance skills and develops them.
- is able to produce effective guidance materials
- is able to contribute his/her know-how to the teamwork or projects and to inspire other students
- can evaluate his/her know-how in a wide variety of ways
- can give feedback to other students of the small group constructively
Assessment scale
0-5
Enrolment period
28.11.2022 - 23.01.2023
Timing
02.01.2023 - 19.12.2025
Credits
5 op
Mode of delivery
Contact teaching
Unit
Biomedical Laboratory Science
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Biomedical Laboratory Science
Teachers
- Tarja Friman
- Sairaanhoitaja,hoitotyö Virtuaalihenkilö
Person in charge
Kirsi Mansikkamäki
Groups
-
22BA
Objectives (course unit)
The student
- recognizes their own ways of interacting and their own strengths and developmental needs in different interaction and guidance situations
- knows the principles of good customer service and endeavours to act according to customer-oriented service principles
- acts constructively and responsibly in professional interaction situations
- recognizes the teaching and guidance needs of clients, patients and multi-professional team members
- is able to plan, implement and evaluate counselling, teaching, and guidance
- is able to plan and produce materials needed for guidance
- is able to evaluate his/her customer service and guidance skills and tries to develop his/her operations
Content (course unit)
Professional interaction and acting in a work community
Good client service and customer-oriented service principles
Respectful encounter with a client and communication in challenging interaction situations
Client and user-oriented guidance and instruction material
Planning, implementation and evaluation of education or guidance events
Providing and receiving feedback and evaluation
Further information (course unit)
The course must be completed before the first year of supervised practice.
Assessment criteria, satisfactory (1-2) (course unit)
The student
- strives to act in accordance with customer-oriented and good service principles
- is able to guide clients and other health care personnel at different stages of the laboratory research process using different source materials
- is able to evaluate his/her own customer service and guidance skills in some respects and tries to develop in his/her operations
- participates in teamwork
- has limited self-assessment and peer review skills
Assessment criteria, good (3-4) (course unit)
The student
- works according to customer-oriented and good service principles
- is able to guide clients and other health care personnel at different stages of the laboratory research process
- is able to evaluate and develop his/her own customer service and guidance skills
- is able to produce guidance materials
- is able to contribute his/her know-how to the teamwork or projects
- performs self-assessment and peer review at a descriptive level
Assessment criteria, excellent (5) (course unit)
The student
- is able to act in a customer-oriented manner, depending on the situation, and to implement good service principles.
- is able to guide customers and other health care personnel clearly and in a customer-oriented way at different stages of the laboratory research process.
- considers and assesses his/her own customer service and guidance skills and develops them.
- is able to produce effective guidance materials
- is able to contribute his/her know-how to the teamwork or projects and to inspire other students
- can evaluate his/her know-how in a wide variety of ways
- can give feedback to other students of the small group constructively
Assessment scale
0-5
Enrolment period
08.06.2022 - 23.09.2022
Timing
15.08.2022 - 09.05.2025
Credits
5 op
Mode of delivery
Contact teaching
Unit
Biomedical Laboratory Science
Campus
TAMK Main Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Biomedical Laboratory Science
Teachers
- Kati Borg
- Jussi Savolainen
- Tarja Friman
Person in charge
Kirsi Mansikkamäki
Groups
-
22BAJ
Objectives (course unit)
The student
- recognizes their own ways of interacting and their own strengths and developmental needs in different interaction and guidance situations
- knows the principles of good customer service and endeavours to act according to customer-oriented service principles
- acts constructively and responsibly in professional interaction situations
- recognizes the teaching and guidance needs of clients, patients and multi-professional team members
- is able to plan, implement and evaluate counselling, teaching, and guidance
- is able to plan and produce materials needed for guidance
- is able to evaluate his/her customer service and guidance skills and tries to develop his/her operations
Content (course unit)
Professional interaction and acting in a work community
Good client service and customer-oriented service principles
Respectful encounter with a client and communication in challenging interaction situations
Client and user-oriented guidance and instruction material
Planning, implementation and evaluation of education or guidance events
Providing and receiving feedback and evaluation
Further information (course unit)
The course must be completed before the first year of supervised practice.
Assessment criteria, satisfactory (1-2) (course unit)
The student
- strives to act in accordance with customer-oriented and good service principles
- is able to guide clients and other health care personnel at different stages of the laboratory research process using different source materials
- is able to evaluate his/her own customer service and guidance skills in some respects and tries to develop in his/her operations
- participates in teamwork
- has limited self-assessment and peer review skills
Assessment criteria, good (3-4) (course unit)
The student
- works according to customer-oriented and good service principles
- is able to guide clients and other health care personnel at different stages of the laboratory research process
- is able to evaluate and develop his/her own customer service and guidance skills
- is able to produce guidance materials
- is able to contribute his/her know-how to the teamwork or projects
- performs self-assessment and peer review at a descriptive level
Assessment criteria, excellent (5) (course unit)
The student
- is able to act in a customer-oriented manner, depending on the situation, and to implement good service principles.
- is able to guide customers and other health care personnel clearly and in a customer-oriented way at different stages of the laboratory research process.
- considers and assesses his/her own customer service and guidance skills and develops them.
- is able to produce effective guidance materials
- is able to contribute his/her know-how to the teamwork or projects and to inspire other students
- can evaluate his/her know-how in a wide variety of ways
- can give feedback to other students of the small group constructively
Assessment scale
0-5
Enrolment period
01.12.2021 - 21.01.2022
Timing
03.01.2022 - 20.12.2024
Credits
5 op
Mode of delivery
Contact teaching
Unit
Biomedical Laboratory Science
Campus
TAMK Main Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Biomedical Laboratory Science
Teachers
- Anna Tiainen
- Henri Rikander
- Tarja Friman
Person in charge
Kirsi Mansikkamäki
Groups
-
21BA
Objectives (course unit)
The student
- recognizes their own ways of interacting and their own strengths and developmental needs in different interaction and guidance situations
- knows the principles of good customer service and endeavours to act according to customer-oriented service principles
- acts constructively and responsibly in professional interaction situations
- recognizes the teaching and guidance needs of clients, patients and multi-professional team members
- is able to plan, implement and evaluate counselling, teaching, and guidance
- is able to plan and produce materials needed for guidance
- is able to evaluate his/her customer service and guidance skills and tries to develop his/her operations
Content (course unit)
Professional interaction and acting in a work community
Good client service and customer-oriented service principles
Respectful encounter with a client and communication in challenging interaction situations
Client and user-oriented guidance and instruction material
Planning, implementation and evaluation of education or guidance events
Providing and receiving feedback and evaluation
Further information (course unit)
The course must be completed before the first year of supervised practice.
Assessment criteria, satisfactory (1-2) (course unit)
The student
- strives to act in accordance with customer-oriented and good service principles
- is able to guide clients and other health care personnel at different stages of the laboratory research process using different source materials
- is able to evaluate his/her own customer service and guidance skills in some respects and tries to develop in his/her operations
- participates in teamwork
- has limited self-assessment and peer review skills
Assessment criteria, good (3-4) (course unit)
The student
- works according to customer-oriented and good service principles
- is able to guide clients and other health care personnel at different stages of the laboratory research process
- is able to evaluate and develop his/her own customer service and guidance skills
- is able to produce guidance materials
- is able to contribute his/her know-how to the teamwork or projects
- performs self-assessment and peer review at a descriptive level
Assessment criteria, excellent (5) (course unit)
The student
- is able to act in a customer-oriented manner, depending on the situation, and to implement good service principles.
- is able to guide customers and other health care personnel clearly and in a customer-oriented way at different stages of the laboratory research process.
- considers and assesses his/her own customer service and guidance skills and develops them.
- is able to produce effective guidance materials
- is able to contribute his/her know-how to the teamwork or projects and to inspire other students
- can evaluate his/her know-how in a wide variety of ways
- can give feedback to other students of the small group constructively
Assessment scale
0-5
Enrolment period
01.12.2021 - 16.01.2022
Timing
03.01.2022 - 20.12.2024
Credits
5 op
Mode of delivery
Contact teaching
Unit
Biomedical Laboratory Science
Campus
TAMK Main Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Biomedical Laboratory Science
Teachers
- Marika Toivonen
- Piia Ylisaari
- Kirsi Mansikkamäki
Person in charge
Kirsi Mansikkamäki
Groups
-
21BASJ
Objectives (course unit)
The student
- recognizes their own ways of interacting and their own strengths and developmental needs in different interaction and guidance situations
- knows the principles of good customer service and endeavours to act according to customer-oriented service principles
- acts constructively and responsibly in professional interaction situations
- recognizes the teaching and guidance needs of clients, patients and multi-professional team members
- is able to plan, implement and evaluate counselling, teaching, and guidance
- is able to plan and produce materials needed for guidance
- is able to evaluate his/her customer service and guidance skills and tries to develop his/her operations
Content (course unit)
Professional interaction and acting in a work community
Good client service and customer-oriented service principles
Respectful encounter with a client and communication in challenging interaction situations
Client and user-oriented guidance and instruction material
Planning, implementation and evaluation of education or guidance events
Providing and receiving feedback and evaluation
Further information (course unit)
The course must be completed before the first year of supervised practice.
Assessment criteria, satisfactory (1-2) (course unit)
The student
- strives to act in accordance with customer-oriented and good service principles
- is able to guide clients and other health care personnel at different stages of the laboratory research process using different source materials
- is able to evaluate his/her own customer service and guidance skills in some respects and tries to develop in his/her operations
- participates in teamwork
- has limited self-assessment and peer review skills
Assessment criteria, good (3-4) (course unit)
The student
- works according to customer-oriented and good service principles
- is able to guide clients and other health care personnel at different stages of the laboratory research process
- is able to evaluate and develop his/her own customer service and guidance skills
- is able to produce guidance materials
- is able to contribute his/her know-how to the teamwork or projects
- performs self-assessment and peer review at a descriptive level
Assessment criteria, excellent (5) (course unit)
The student
- is able to act in a customer-oriented manner, depending on the situation, and to implement good service principles.
- is able to guide customers and other health care personnel clearly and in a customer-oriented way at different stages of the laboratory research process.
- considers and assesses his/her own customer service and guidance skills and develops them.
- is able to produce effective guidance materials
- is able to contribute his/her know-how to the teamwork or projects and to inspire other students
- can evaluate his/her know-how in a wide variety of ways
- can give feedback to other students of the small group constructively
Assessment scale
0-5