Service Design (5 op)

Osaamistavoitteet (Opintojakso)

Student is able to:

- Define what service design is
- Apply different service design methods
- Design interactive services in a user-centered and co-creative way
- Use analytics to improve the service experience quality

Sisältö (Opintojakso)

Process, principles, tools and methods, service designer’s role, visual design in digital service design.

Esitietovaatimukset (Opintojakso)

None

Arviointikriteerit, tyydyttävä (1-2) (Opintojakso)

TAMK's general instruction for grading will be applied and details agreed at the beginning of course implementation:

https://intra.tamk.fi/web/tutkinto-opinto-opas/arviointi

Arviointikriteerit, hyvä (3-4) (Opintojakso)

TAMK's general instruction for grading will be applied and details agreed at the beginning of course implementation:

https://intra.tamk.fi/web/tutkinto-opinto-opas/arviointi

Arviointikriteerit, kiitettävä (5) (Opintojakso)

TAMK's general instruction for grading will be applied and details agreed at the beginning of course implementation:

https://intra.tamk.fi/web/tutkinto-opinto-opas/arviointi

Aika ja paikka

Online learning (on Zoom and Moodle), the students need own device and web cam. Reserve preliminary these dates for the course: 22.10. & 27.-29.10. & 3.-4.11 & 10.-12.11.2020 (9.00-15.00).

Tenttien ja uusintatenttien ajankohdat

No tests, but assignments and presentations.

Arviointiasteikko

0-5

Opiskelumuodot ja opetusmenetelmät

Lectures, assignments, issue based discussions, case solutions, prototyping and student's presentations.

Oppimateriaalit

Teachers will instruct about reading materials during the course

Opiskelijan ajankäyttö ja kuormitus

In addition to the lessons, reserve time for the self study and assignments.

Sisällön jaksotus

Basics of service design. Customer journey map. Service blueprint. Prototyping in service design.

Harjoittelu- ja työelämäyhteistyö

The students will connect to the working life through assignments.

Lisätietoja opiskelijoille

The students should have basic understanding of user experience design before entering the course, e.g. Introduction to User Experience Design Course or studies in User Experience Design minor or similar skills.