Service Design (5 cr)
Code: IM00DT14-3001
General information
- Enrolment period
- 29.05.2020 - 08.10.2020
- Registration for the implementation has ended.
- Timing
- 22.10.2020 - 30.11.2020
- Implementation has ended.
- Credits
- 5 cr
- RDI portion
- 3 cr
- Mode of delivery
- Contact learning
- Unit
- Media and Arts
- Campus
- TAMK Mediapolis
- Teaching languages
- English
- Seats
- 10 - 25
- Degree programmes
- Bachelor's Degree Programme in Media and Arts
- Teachers
- Media-and-Arts Virtuaalihenkilö
- Kirsi Karimäki
- Person in charge
- Kirsi Karimäki
- Course
- IM00DT14
Objectives (course unit)
Student is able to:
- Define what service design is
- Apply different service design methods
- Design interactive services in a user-centered and co-creative way
- Use analytics to improve the service experience quality
Content (course unit)
Process, principles, tools and methods, service designer’s role, visual design in digital service design.
Prerequisites (course unit)
None
Assessment criteria, satisfactory (1-2) (course unit)
TAMK's general instruction for grading will be applied and details agreed at the beginning of course implementation:
https://intra.tamk.fi/web/tutkinto-opinto-opas/arviointi
Assessment criteria, good (3-4) (course unit)
TAMK's general instruction for grading will be applied and details agreed at the beginning of course implementation:
https://intra.tamk.fi/web/tutkinto-opinto-opas/arviointi
Assessment criteria, excellent (5) (course unit)
TAMK's general instruction for grading will be applied and details agreed at the beginning of course implementation:
https://intra.tamk.fi/web/tutkinto-opinto-opas/arviointi
Location and time
Online learning (on Zoom and Moodle), the students need own device and web cam. Reserve preliminary these dates for the course: 22.10. & 27.-29.10. & 3.-4.11 & 10.-12.11.2020 (9.00-15.00).
Exam schedules
No tests, but assignments and presentations.
Assessment scale
0-5
Teaching methods
Lectures, assignments, issue based discussions, case solutions, prototyping and student's presentations.
Learning materials
Teachers will instruct about reading materials during the course
Student workload
In addition to the lessons, reserve time for the self study and assignments.
Content scheduling
Basics of service design. Customer journey map. Service blueprint. Prototyping in service design.
Practical training and working life cooperation
The students will connect to the working life through assignments.
Further information
The students should have basic understanding of user experience design before entering the course, e.g. Introduction to User Experience Design Course or studies in User Experience Design minor or similar skills.