Study Guide

Objectives (course unit)

Student
- the student is able to apply the basics and opportunities of service counseling, client work practices in the social and health care service system
- the student is able to evaluate the needs of services and support in a comprehensive way together with the client
- the student is able to design and manage customer processes with different service providers and make an overall assessment of the customer process and its impact
- the student is familiar with theoretical and practice-oriented research and new networking practices related to operator collaboration, multidisciplinarity and multidisciplinarity;
- the student is able to work as a social expert in various multidisciplinary teams and networks

Content (course unit)

- values and basis of case management and service coordination
- customer-oriented approach and mentorin/counselling in case management
- service design - prosess
- how to develop case management
- worker and administration angle in case management: self-improvement

Assessment criteria, satisfactory (1-2) (course unit)

Student:
- knows the areas of service co-ordination and the importance of control
- recognizes the process-oriented nature of service control

Assessment criteria, good (3-4) (course unit)

Student:
- can apply client work practices in the social and health service system
- assess, together with the customer, the need for services and support

Assessment criteria, excellent (5) (course unit)

Student:
- innovate and develop new services through customer-driven multi-professional networks
- utilize digital control in service control

Assessment scale

0-5

Objectives (course unit)

- Identifies the key elements of the social work operational environment and service system and identifies the areas of change and development now and in the near future

- knows the basic legislation and administrative principles guiding social work

- can critically analyze social and global changes and anticipate their social influence

- is able to utilize scenario data and methods in planning and developing welfare services

Content (course unit)

Operational environment in social work and legislation governing it

Structure of the social and health service system and reforms in the near future

Methods of producing social services and administrative principles

Foresight information and its utilization in service planning

Assessment criteria, satisfactory (1-2) (course unit)

Student can identify and describe the key elements of the operational environment in social work and the factors that influence their development. Student can describe the legislative and administrative principles that guide the work of social sector. Knows references of forecasting data.

Assessment criteria, good (3-4) (course unit)

In addition to the above: Student is able to analyze the elements of the social work operational environment and reflect on the factors affecting development. Student can apply knowledge in analyzing one's own work environment and use forecasting data. Knows the key legislation and administrative principles in the field.

Assessment criteria, excellent (5) (course unit)

In addition to the above: Student can analyze the components of the social environment and critically reflect the factors that influence development. Is able to evaluate the development needs and opportunities of services based on forecasting information.

Assessment criteria, pass/fail (course unit)

The objectives of the course have not been achieved. All aspects of the course have not been successfully completed.

Assessment scale

Pass/Fail

Objectives (course unit)

Student
- knows how to evaluate current research in social work
- can analyze critically the challenges and opportunities of research
- can analyze the causes of social problems and risks

Content (course unit)

Critical review, analysis and evaluation of current research in social work
Issues to be deal with include immigrants, long-term unemployed, homeless, poor and other separately agreed groups
Writing a professional article

Assessment criteria, satisfactory (1-2) (course unit)

Knows current research topics in the social work. Identifies issues related to deprivation and injustice and handles these in a professional article.

Assessment criteria, good (3-4) (course unit)

Knows the main current research topics in the social work and identifies the causes of social problems and risks. Identifies and analyzes issues of deprivation and injustice in a professional article

Assessment criteria, excellent (5) (course unit)

Knows and is able to interpret and evaluate current research in social work, critically analyze the challenges and opportunities of research, and analyze the causes of social problems and risks. Critically analyzes issues of social deprivation and injustice in a professional article

Assessment scale

0-5

Objectives (course unit)

The student
- is able to acquire strongly researched or evidence-based information
- is able to assess the quality of the data
- is able to do a literature review
- is able work based on evidenced knowledge

Content (course unit)

Expertise, evidence-based practice and ethics
Research data and effectiveness
Development of coherent evidence-based practices
Systematic data search and processing in evidence-based practice

Assessment criteria, pass/fail (course unit)

Approved performance requires participation in all the class room teaching days small group activities, reports, self- and peer reviews, and performing an independent tasks.
During the course, the student has been actively involved in the agreed study days and has proceeded to achieving the goals of a small group. The personal tasks and the group's report show that the theoretical approach and the analysis of the literature review are mastered. The group's report follows the TAMK's reporting guidelines and the instructions given in the course.

Pass
The student
- has been participated in the agreed study days, reporting and self- and peer reviews, and has done an independent task
- has been actively participated in the class room teaching periods
- has embraced a theoretical approach and masters the implementation of the literature review process and its analysis.
- has followed the TAMK's reporting guidelines and the instruction he /she has learned during the course
Fail
- The student does not reach the approved criteria

Assessment scale

Pass/Fail

Objectives (course unit)

2. Implementing the Thesis (after gate 4), 20 cr
Goals and contents

- keeping up with and advancing the development of their field, applying the knowledge, theories, central terms, methods, and principles of their field critically in their own thesis
- being able to apply the suitable research approach in their thesis
- being able to implement the thesis according to plan, while taking advantage of the guidance offered.

Content (course unit)

Implementation parts depend on the degree programme
- implementing empirical and/or theoretical part and writing the report
- methodological studies
- data privacy statement
- participation in thesis seminars and guidance events and peer evaluation

Assessment criteria, satisfactory (1-2) (course unit)

Assessment criteria can be found from TAMK's web pages: https://intra.tuni.fi/en/handbook?page=3104. In the thesis guide there is seperate master's thesis assessment criteria. During the process 'Thesis plan' is assessed as failed/passed. In the end of the thesis process failed/passed is turned to a general rating.

Assessment criteria, good (3-4) (course unit)

Assessment criteria can be found from TAMK's web pages: https://intra.tuni.fi/en/handbook?page=3104. In the thesis guide there is seperate master's thesis assessment criteria. During the process 'Thesis plan' is assessed as failed/passed. In the end of the thesis process failed/passed is turned to a general rating.

Assessment criteria, excellent (5) (course unit)

Assessment criteria can be found from TAMK's web pages: https://intra.tuni.fi/en/handbook?page=3104. In the thesis guide there is seperate master's thesis assessment criteria. During the process 'Thesis plan' is assessed as failed/passed. In the end of the thesis process failed/passed is turned to a general rating.

Assessment scale

0-5

Objectives (course unit)

Objectives:
Students
- understand the position and significance of the professional field in the international operating environment
- understand the complex nature of sustainable development and the related role of global social work
- can work as experts of their field in international and multicultural work communities and operating environments
- can communicate in a culturally sensitive manner
- understands english articles in her own field (Skill level B2.2 European reference framework skill level)
- can write her thesis abstract
- manages with demanding interaction situations such as meetings, conferences and conferences
- adopt an antiracist work approach

Content (course unit)

Contents:
Global social work and sustainable development
International comparative social work and services
Authentic Scientific Texts
Academic style and language
The abstracts content and structure
Negotiations
Skill Level B2.2 (European Framework of Reference Skills)

Assessment criteria, satisfactory (1-2) (course unit)

1 Student recognizes the common features and differences of social work in different context and identifies the international and multicultural fields of social work. Student knows the main services, integration process and practices for immigrants. Student knows the basics in intercultural communication.

Assessment criteria, good (3-4) (course unit)

3 In addition to previous: Students is able to communicate inter-culturally. Student is able to reflect the challenges and demands of multicultural work and work with immigrants

Assessment criteria, excellent (5) (course unit)

5 In addition: Student is able to use current international knowhow to develop social services.

Location and time

15.1.-30.4.2024

Exam schedules

No exam

Assessment methods and criteria

15.3.2024 Oral group presentation in English 0-5 (sisältö) 40%
07.4.2024 Individual assignment: Reflective essay 0-5 40%
11.4.2024 Online discussion in Moodle Hyv/Hyl
30.4.2024 Self-evaluation 0-5 20%

See evaluation criteria for each assignment in Moodle.

Assessment scale

0-5

Teaching methods

Self learning, contact sessions, group sessions with own team, presentations in a seminar, , writing assignments

Learning materials

Can be found in Moodle platform

Student workload

5 ects = 135h
Contactsessions 24h
Individual assignments 43h
Group work 54h

Content scheduling

15.1-1.2.2024 Pre-assignment
pe 2.2. klo 12.30-15.30 Global Social Work & Anti-racist approach /EM
intermediate assignments, preparation of seminar presentation
to 14.3. klo 8.30-12.30 Academic English/ KS
pe 15.3 klo 8.30-15.30 International Social Work Day seminar /EM
7.4. deadline for essay assignment (Academic English)
to 11.4. klo 8.30-15.30 English Abstract for Thesis, Cultural Sensitivity, Visiting lectures/EM&KS
30.4. deadline for self-reflection and self-evaluation

Completion alternatives

The course can also be implemented through an international intensive week, international exchange or international comparative research.

Practical training and working life cooperation

Cooperation in the preparation of seminar presentations is possible. Guest lectures.

International connections

The themes and topics are international and during the course we cooperate with international visiting lecturers

Further information

The course involves cooperation with first-year social services students and ERASMUS students.

Objectives (course unit)

1. Thesis Planning (gates 1-3), 5 cr
Goals and contents
- being able to select and delimit a topic for a working life based thesis, which supports the student’s own learning, and to write a thesis plan according to TAMK’s thesis instructions
- being able to use national and international sources and adhere to copyrights in planning the thesis,
- being able to choose the proper data collection and analysis methods, to consider the matters regarding data protection as well as the ethical principles of the field in question.

Content (course unit)

Implementation parts
- idea paper, data search, preliminary literature review
- thesis plan
- thesis contract/permission
- peer review

Assessment criteria, satisfactory (1-2) (course unit)

Assessment criteria can be found from TAMK's web pages: https://intra.tuni.fi/en/handbook?page=3104. In the thesis guide there is seperate master's thesis assessment criteria. During the process 'Thesis plan' is assessed as failed/passed. In the end of the thesis process failed/passed is turned to a general rating.

Assessment criteria, good (3-4) (course unit)

Assessment criteria can be found from TAMK's web pages: https://intra.tuni.fi/en/handbook?page=3104. In the thesis guide there is seperate master's thesis assessment criteria. During the process 'Thesis plan' is assessed as failed/passed. In the end of the thesis process failed/passed is turned to a general rating.

Assessment criteria, excellent (5) (course unit)

Assessment criteria can be found from TAMK's web pages: https://intra.tuni.fi/en/handbook?page=3104. In the thesis guide there is seperate master's thesis assessment criteria. During the process 'Thesis plan' is assessed as failed/passed. In the end of the thesis process failed/passed is turned to a general rating.

Assessment scale

0-5

Objectives (course unit)

3. Reporting and Evaluating the Thesis (after gate 5 and final evaluation), 5c
Goals and contents
- producing a Master’s thesis and relevant materials, which follow TAMK’s instructions and research ethical principles
- presenting orally the justification and evaluation of the research methods, implementation, and the results of the thesis.

Content (course unit)

Implementation parts depend on the degree programme
- finalising and publishing the Master’s thesis
- creating a poster
- checking for plagiarism – Turnit
- maturity test
- presenting the thesis in the evaluation situation
- written peer evaluation (will there be time for oral evaluation during the presentations also)

Assessment criteria, satisfactory (1-2) (course unit)

Assessment criteria can be found from TAMK's web pages: https://intra.tuni.fi/en/handbook?page=3104. In the thesis guide there is seperate master's thesis assessment criteria. During the process 'Thesis plan' is assessed as failed/passed. In the end of the thesis process failed/passed is turned to a general rating.

Assessment criteria, good (3-4) (course unit)

Assessment criteria can be found from TAMK's web pages: https://intra.tuni.fi/en/handbook?page=3104. In the thesis guide there is seperate master's thesis assessment criteria. During the process 'Thesis plan' is assessed as failed/passed. In the end of the thesis process failed/passed is turned to a general rating.

Assessment criteria, excellent (5) (course unit)

Assessment criteria can be found from TAMK's web pages: https://intra.tuni.fi/en/handbook?page=3104. In the thesis guide there is seperate master's thesis assessment criteria. During the process 'Thesis plan' is assessed as failed/passed. In the end of the thesis process failed/passed is turned to a general rating.

Assessment scale

0-5

Objectives (course unit)

The student
- is familiar with development processes containing qualitative and action-based methods
- is able to choose appropriate methods and gather data for the study
- is able to analyse the gathered data
- is able to assess the criteria of credibility and trustworthyness of his/her study

Content (course unit)

Content
- different approaches and their backgrounds
- case study
- action research
- constructive research
- network research (online research)
- qualitative data and analysis
- content analysis
- trustworthy reporting

Assessment criteria, pass/fail (course unit)

Passed:
The student
- is able to apply a qualitative approach in all phases of the research process, i.e., the planning, implementation and evaluation phases
- is able to justify the decisions made during the research process, also from the ethical and credibility viewpoints.
- masters inductive qualitative content analysis in practice
- knows the approaches of action research and other developmental research methods
- is able to write a report according to the given guidelines and works constructively in a team.

Failed
The student
- does not fulfil the above-mentioned passing criteria
- does not participate in lectures or in team work

Assessment scale

Pass/Fail

Objectives (course unit)

Student:
- Is able to define concept of quality and its dimensions in social services
- knows the principles and process of quality management
- is able to define the concept of effectivity
- is able to independently design quality assurance process and analyze it critically
- knows and identifies the possibilities and limitations for measuring effectivity

Content (course unit)

Contents
Definitions of quality
Quality management, process and methods
The concept of effectivity and impact and related concepts
Impact assessment and its special features in social service and social work
Impact assessment process and its phases (objects, solution, output, result, impact)
Impact assessment as part of decision making process and quality assessment process as part of action

Assessment criteria, satisfactory (1-2) (course unit)

Student knows the principals of quality assurance. Student is able to design impact assessment process and its phases and knows the key methods of assessment in social work field. Student recognizes the importance of quality assurance and impact assessment as part of decisionmaking process and action.

Assessment criteria, good (3-4) (course unit)

Student is able to apply the principals of quality assurance. Student is able to design impact assessment process and its phases and knows the key methods of assessment in social work field. Student is able to analyze the meaning of quality assurance and impact assessment as part of decision making process and action.

Assessment criteria, excellent (5) (course unit)

Student is able to apply and analyze the principals of quality assurance. Student is able to design and develop impact assessment process and its phases and is able to apply and develop assessment methods in his/her work in social work filed. Student is able to argue the use of quality assurance and impact assessment as part of decisionmaking process and embed assessment in the activity. recognizes the importance of quality assurance and impact assessment as part of decision making

Assessment scale

0-5

Objectives (course unit)

Student
- is able to evaluate and utilize the theoretical starting points of social work
- is able to analyze and implement work orientations in social work
- master the ethical background of the social sector
- master customer orientation
- is able to evaluate different practice studies in the social field and in her own working context

Content (course unit)

Theoretical basis and working orientations of social work
Social ethics
Practice research in the social field

Assessment criteria, satisfactory (1-2) (course unit)

The main topics of the course are covered in assignments. The student recognizes and describes the theoretical starting points of social work. Identifies concepts, but does not show much about applying them to one's own thinking or to structuring one's social work practices and perceptions.

Assessment criteria, good (3-4) (course unit)

The main themes of the course are vcovered. The student is proficient in the theoretical background of social work. Student defines the concepts, and reflects them to their own thinking, experiences and perceptions. The student is able to analyze the work orientations of social work based on theoretical understanding in a comprehensive and versatile way and to apply the knowledge obtained in practice.

Assessment criteria, excellent (5) (course unit)

The student has a clear and diverse understanding of the theoretical background of social work and is able to critically analyze the theoretical basis of social work orientations. The student is able to apply social theory in various contexts and is capable of critical theoretical reflection. The practical application of knowledge and theory is extensive and analytical.

Assessment criteria, pass/fail (course unit)

The objectives of the course have not been achieved. All aspects of the course have not been successfully completed.

Assessment scale

0-5

Objectives (course unit)

The student
- is familiar with development processes containing qualitative and action-based methods
- is able to choose appropriate methods and gather data for the study
- is able to analyse the gathered data
- is able to assess the criteria of credibility and trustworthyness of his/her study

Content (course unit)

Content
- different approaches and their backgrounds
- case study
- action research
- constructive research
- network research (online research)
- qualitative data and analysis
- content analysis
- trustworthy reporting

Assessment criteria, pass/fail (course unit)

Passed:
The student
- is able to apply a qualitative approach in all phases of the research process, i.e., the planning, implementation and evaluation phases
- is able to justify the decisions made during the research process, also from the ethical and credibility viewpoints.
- masters inductive qualitative content analysis in practice
- knows the approaches of action research and other developmental research methods
- is able to write a report according to the given guidelines and works constructively in a team.

Failed
The student
- does not fulfil the above-mentioned passing criteria
- does not participate in lectures or in team work

Assessment scale

Pass/Fail

Objectives (course unit)

The student
- is able to acquire strongly researched or evidence-based information
- is able to assess the quality of the data
- is able to do a literature review
- is able work based on evidenced knowledge

Content (course unit)

Expertise, evidence-based practice and ethics
Research data and effectiveness
Development of coherent evidence-based practices
Systematic data search and processing in evidence-based practice

Assessment criteria, pass/fail (course unit)

Approved performance requires participation in all the class room teaching days small group activities, reports, self- and peer reviews, and performing an independent tasks.
During the course, the student has been actively involved in the agreed study days and has proceeded to achieving the goals of a small group. The personal tasks and the group's report show that the theoretical approach and the analysis of the literature review are mastered. The group's report follows the TAMK's reporting guidelines and the instructions given in the course.

Pass
The student
- has been participated in the agreed study days, reporting and self- and peer reviews, and has done an independent task
- has been actively participated in the class room teaching periods
- has embraced a theoretical approach and masters the implementation of the literature review process and its analysis.
- has followed the TAMK's reporting guidelines and the instruction he /she has learned during the course
Fail
- The student does not reach the approved criteria

Assessment scale

Pass/Fail

Objectives (course unit)

Objectives:
Students
- understand the position and significance of the professional field in the international operating environment
- understand the complex nature of sustainable development and the related role of global social work
- can work as experts of their field in international and multicultural work communities and operating environments
- can communicate in a culturally sensitive manner
- understands english articles in her own field (Skill level B2.2 European reference framework skill level)
- can write her thesis abstract
- manages with demanding interaction situations such as meetings, conferences and conferences
- adopt an antiracist work approach

Content (course unit)

Contents:
Global social work and sustainable development
International comparative social work and services
Authentic Scientific Texts
Academic style and language
The abstracts content and structure
Negotiations
Skill Level B2.2 (European Framework of Reference Skills)

Assessment criteria, satisfactory (1-2) (course unit)

1 Student recognizes the common features and differences of social work in different context and identifies the international and multicultural fields of social work. Student knows the main services, integration process and practices for immigrants. Student knows the basics in intercultural communication.

Assessment criteria, good (3-4) (course unit)

3 In addition to previous: Students is able to communicate inter-culturally. Student is able to reflect the challenges and demands of multicultural work and work with immigrants

Assessment criteria, excellent (5) (course unit)

5 In addition: Student is able to use current international knowhow to develop social services.

Location and time

15.1.-30.4.2024

Exam schedules

No exam

Assessment methods and criteria

15.3.2024 Oral group presentation in English 0-5 (sisältö) 40%
07.4.2024 Individual assignment: Reflective essay 0-5 40%
11.4.2024 Online discussion in Moodle Hyv/Hyl
30.4.2024 Self-evaluation 0-5 20%

See evaluation criteria for each assignment in Moodle.

Assessment scale

0-5

Teaching methods

Self learning, contact sessions, group sessions with own team, presentations in a seminar, , writing assignments

Learning materials

Can be found in Moodle platform

Student workload

5 ects = 135h
Contactsessions 24h
Individual assignments 43h
Group work 54h

Content scheduling

15.1-1.2.2024 Pre-assignment
pe 2.2. klo 12.30-15.30 Global Social Work & Anti-racist approach /EM
intermediate assignments, preparation of seminar presentation
to 14.3. klo 8.30-12.30 Academic English/ KS
pe 15.3 klo 8.30-15.30 International Social Work Day seminar /EM
7.4. deadline for essay assignment (Academic English)
to 11.4. klo 8.30-15.30 English Abstract for Thesis, Cultural Sensitivity, Visiting lectures/EM&KS
30.4. deadline for self-reflection and self-evaluation

Completion alternatives

The course can also be implemented through an international intensive week, international exchange or international comparative research.

Practical training and working life cooperation

Cooperation in the preparation of seminar presentations is possible. Guest lectures.

International connections

The themes and topics are international and during the course we cooperate with international visiting lecturers

Further information

The course involves cooperation with first-year social services students and ERASMUS students.

Objectives (course unit)

- Identifies the key elements of the social work operational environment and service system and identifies the areas of change and development now and in the near future

- knows the basic legislation and administrative principles guiding social work

- can critically analyze social and global changes and anticipate their social influence

- is able to utilize scenario data and methods in planning and developing welfare services

Content (course unit)

Operational environment in social work and legislation governing it

Structure of the social and health service system and reforms in the near future

Methods of producing social services and administrative principles

Foresight information and its utilization in service planning

Assessment criteria, satisfactory (1-2) (course unit)

Student can identify and describe the key elements of the operational environment in social work and the factors that influence their development. Student can describe the legislative and administrative principles that guide the work of social sector. Knows references of forecasting data.

Assessment criteria, good (3-4) (course unit)

In addition to the above: Student is able to analyze the elements of the social work operational environment and reflect on the factors affecting development. Student can apply knowledge in analyzing one's own work environment and use forecasting data. Knows the key legislation and administrative principles in the field.

Assessment criteria, excellent (5) (course unit)

In addition to the above: Student can analyze the components of the social environment and critically reflect the factors that influence development. Is able to evaluate the development needs and opportunities of services based on forecasting information.

Assessment criteria, pass/fail (course unit)

The objectives of the course have not been achieved. All aspects of the course have not been successfully completed.

Assessment scale

Pass/Fail

Objectives (course unit)

2. Implementing the Thesis (after gate 4), 20 cr
Goals and contents

- keeping up with and advancing the development of their field, applying the knowledge, theories, central terms, methods, and principles of their field critically in their own thesis
- being able to apply the suitable research approach in their thesis
- being able to implement the thesis according to plan, while taking advantage of the guidance offered.

Content (course unit)

Implementation parts depend on the degree programme
- implementing empirical and/or theoretical part and writing the report
- methodological studies
- data privacy statement
- participation in thesis seminars and guidance events and peer evaluation

Assessment criteria, satisfactory (1-2) (course unit)

Assessment criteria can be found from TAMK's web pages: https://intra.tuni.fi/en/handbook?page=3104. In the thesis guide there is seperate master's thesis assessment criteria. During the process 'Thesis plan' is assessed as failed/passed. In the end of the thesis process failed/passed is turned to a general rating.

Assessment criteria, good (3-4) (course unit)

Assessment criteria can be found from TAMK's web pages: https://intra.tuni.fi/en/handbook?page=3104. In the thesis guide there is seperate master's thesis assessment criteria. During the process 'Thesis plan' is assessed as failed/passed. In the end of the thesis process failed/passed is turned to a general rating.

Assessment criteria, excellent (5) (course unit)

Assessment criteria can be found from TAMK's web pages: https://intra.tuni.fi/en/handbook?page=3104. In the thesis guide there is seperate master's thesis assessment criteria. During the process 'Thesis plan' is assessed as failed/passed. In the end of the thesis process failed/passed is turned to a general rating.

Assessment scale

0-5

Objectives (course unit)

Student
- is able to evaluate and utilize the theoretical starting points of social work
- is able to analyze and implement work orientations in social work
- master the ethical background of the social sector
- master customer orientation
- is able to evaluate different practice studies in the social field and in her own working context

Content (course unit)

Theoretical basis and working orientations of social work
Social ethics
Practice research in the social field

Assessment criteria, satisfactory (1-2) (course unit)

The main topics of the course are covered in assignments. The student recognizes and describes the theoretical starting points of social work. Identifies concepts, but does not show much about applying them to one's own thinking or to structuring one's social work practices and perceptions.

Assessment criteria, good (3-4) (course unit)

The main themes of the course are vcovered. The student is proficient in the theoretical background of social work. Student defines the concepts, and reflects them to their own thinking, experiences and perceptions. The student is able to analyze the work orientations of social work based on theoretical understanding in a comprehensive and versatile way and to apply the knowledge obtained in practice.

Assessment criteria, excellent (5) (course unit)

The student has a clear and diverse understanding of the theoretical background of social work and is able to critically analyze the theoretical basis of social work orientations. The student is able to apply social theory in various contexts and is capable of critical theoretical reflection. The practical application of knowledge and theory is extensive and analytical.

Assessment criteria, pass/fail (course unit)

The objectives of the course have not been achieved. All aspects of the course have not been successfully completed.

Assessment scale

0-5

Objectives (course unit)

Student
- the student is able to apply the basics and opportunities of service counseling, client work practices in the social and health care service system
- the student is able to evaluate the needs of services and support in a comprehensive way together with the client
- the student is able to design and manage customer processes with different service providers and make an overall assessment of the customer process and its impact
- the student is familiar with theoretical and practice-oriented research and new networking practices related to operator collaboration, multidisciplinarity and multidisciplinarity;
- the student is able to work as a social expert in various multidisciplinary teams and networks

Content (course unit)

- values and basis of case management and service coordination
- customer-oriented approach and mentorin/counselling in case management
- service design - prosess
- how to develop case management
- worker and administration angle in case management: self-improvement

Assessment criteria, satisfactory (1-2) (course unit)

Student:
- knows the areas of service co-ordination and the importance of control
- recognizes the process-oriented nature of service control

Assessment criteria, good (3-4) (course unit)

Student:
- can apply client work practices in the social and health service system
- assess, together with the customer, the need for services and support

Assessment criteria, excellent (5) (course unit)

Student:
- innovate and develop new services through customer-driven multi-professional networks
- utilize digital control in service control

Assessment scale

0-5

Objectives (course unit)

Student:
- Is able to define concept of quality and its dimensions in social services
- knows the principles and process of quality management
- is able to define the concept of effectivity
- is able to independently design quality assurance process and analyze it critically
- knows and identifies the possibilities and limitations for measuring effectivity

Content (course unit)

Contents
Definitions of quality
Quality management, process and methods
The concept of effectivity and impact and related concepts
Impact assessment and its special features in social service and social work
Impact assessment process and its phases (objects, solution, output, result, impact)
Impact assessment as part of decision making process and quality assessment process as part of action

Assessment criteria, satisfactory (1-2) (course unit)

Student knows the principals of quality assurance. Student is able to design impact assessment process and its phases and knows the key methods of assessment in social work field. Student recognizes the importance of quality assurance and impact assessment as part of decisionmaking process and action.

Assessment criteria, good (3-4) (course unit)

Student is able to apply the principals of quality assurance. Student is able to design impact assessment process and its phases and knows the key methods of assessment in social work field. Student is able to analyze the meaning of quality assurance and impact assessment as part of decision making process and action.

Assessment criteria, excellent (5) (course unit)

Student is able to apply and analyze the principals of quality assurance. Student is able to design and develop impact assessment process and its phases and is able to apply and develop assessment methods in his/her work in social work filed. Student is able to argue the use of quality assurance and impact assessment as part of decisionmaking process and embed assessment in the activity. recognizes the importance of quality assurance and impact assessment as part of decision making

Assessment scale

0-5

Objectives (course unit)

3. Reporting and Evaluating the Thesis (after gate 5 and final evaluation), 5c
Goals and contents
- producing a Master’s thesis and relevant materials, which follow TAMK’s instructions and research ethical principles
- presenting orally the justification and evaluation of the research methods, implementation, and the results of the thesis.

Content (course unit)

Implementation parts depend on the degree programme
- finalising and publishing the Master’s thesis
- creating a poster
- checking for plagiarism – Turnit
- maturity test
- presenting the thesis in the evaluation situation
- written peer evaluation (will there be time for oral evaluation during the presentations also)

Assessment criteria, satisfactory (1-2) (course unit)

Assessment criteria can be found from TAMK's web pages: https://intra.tuni.fi/en/handbook?page=3104. In the thesis guide there is seperate master's thesis assessment criteria. During the process 'Thesis plan' is assessed as failed/passed. In the end of the thesis process failed/passed is turned to a general rating.

Assessment criteria, good (3-4) (course unit)

Assessment criteria can be found from TAMK's web pages: https://intra.tuni.fi/en/handbook?page=3104. In the thesis guide there is seperate master's thesis assessment criteria. During the process 'Thesis plan' is assessed as failed/passed. In the end of the thesis process failed/passed is turned to a general rating.

Assessment criteria, excellent (5) (course unit)

Assessment criteria can be found from TAMK's web pages: https://intra.tuni.fi/en/handbook?page=3104. In the thesis guide there is seperate master's thesis assessment criteria. During the process 'Thesis plan' is assessed as failed/passed. In the end of the thesis process failed/passed is turned to a general rating.

Assessment scale

0-5

Objectives (course unit)

Student
- knows how to evaluate current research in social work
- can analyze critically the challenges and opportunities of research
- can analyze the causes of social problems and risks

Content (course unit)

Critical review, analysis and evaluation of current research in social work
Issues to be deal with include immigrants, long-term unemployed, homeless, poor and other separately agreed groups
Writing a professional article

Assessment criteria, satisfactory (1-2) (course unit)

Knows current research topics in the social work. Identifies issues related to deprivation and injustice and handles these in a professional article.

Assessment criteria, good (3-4) (course unit)

Knows the main current research topics in the social work and identifies the causes of social problems and risks. Identifies and analyzes issues of deprivation and injustice in a professional article

Assessment criteria, excellent (5) (course unit)

Knows and is able to interpret and evaluate current research in social work, critically analyze the challenges and opportunities of research, and analyze the causes of social problems and risks. Critically analyzes issues of social deprivation and injustice in a professional article

Assessment scale

0-5

Objectives (course unit)

1. Thesis Planning (gates 1-3), 5 cr
Goals and contents
- being able to select and delimit a topic for a working life based thesis, which supports the student’s own learning, and to write a thesis plan according to TAMK’s thesis instructions
- being able to use national and international sources and adhere to copyrights in planning the thesis,
- being able to choose the proper data collection and analysis methods, to consider the matters regarding data protection as well as the ethical principles of the field in question.

Content (course unit)

Implementation parts
- idea paper, data search, preliminary literature review
- thesis plan
- thesis contract/permission
- peer review

Assessment criteria, satisfactory (1-2) (course unit)

Assessment criteria can be found from TAMK's web pages: https://intra.tuni.fi/en/handbook?page=3104. In the thesis guide there is seperate master's thesis assessment criteria. During the process 'Thesis plan' is assessed as failed/passed. In the end of the thesis process failed/passed is turned to a general rating.

Assessment criteria, good (3-4) (course unit)

Assessment criteria can be found from TAMK's web pages: https://intra.tuni.fi/en/handbook?page=3104. In the thesis guide there is seperate master's thesis assessment criteria. During the process 'Thesis plan' is assessed as failed/passed. In the end of the thesis process failed/passed is turned to a general rating.

Assessment criteria, excellent (5) (course unit)

Assessment criteria can be found from TAMK's web pages: https://intra.tuni.fi/en/handbook?page=3104. In the thesis guide there is seperate master's thesis assessment criteria. During the process 'Thesis plan' is assessed as failed/passed. In the end of the thesis process failed/passed is turned to a general rating.

Assessment scale

0-5