Customer relationship Management and Effectiveness (5 cr)
Code: 7H00CO03-3001
General information
- Enrolment period
- 02.12.2015 - 21.05.2016
- Registration for the implementation has ended.
- Timing
- 01.01.2016 - 31.07.2016
- Implementation has ended.
- Credits
- 5 cr
- Local portion
- 5 cr
- RDI portion
- 4 cr
- Mode of delivery
- Contact learning
- Unit
- MD in Management and Development of Wellbeing Services
- Campus
- TAMK Main Campus
- Teaching languages
- Finnish
- Seats
- 25 - 30
- Degree programmes
- Master's Degree in Development and Management of Health Care and Social Services
Objectives (course unit)
Students
•Know the challenges and duties of customer orientation in social welfare and health care
•Know the contents and methods of managing customerships
•Are able to manage customerships and processes connected to them in cooperative networks and in chancing professional environments
•Can evaluate the quality of services and effectiveness
Content (course unit)
•Customer orientation in social welfare and health care
•Customership management and admistration
•Ethical challenges of the customership
•Assessment methods and effectiveness of services
•Legislation of customership
Evaluation methods and criteria
Erillinen suunnitelma kurssin toteutuksesta myöhemmin ennen kurssin aloitusta.
Assessment scale
0-5
Further information
Kurssi suoritetaann yhteistyössä työelämän kanssa. Koko kurssi osallistuu työelämäyhteistyöhön.