Customer relationship Management and EffectivenessLaajuus (5 cr)

Objectives

Students
•Know the challenges and duties of customer orientation in social welfare and health care
•Know the contents and methods of managing customerships
•Are able to manage customerships and processes connected to them in cooperative networks and in chancing professional environments
•Can evaluate the quality of services and effectiveness

Content

•Customer orientation in social welfare and health care
•Customership management and admistration
•Ethical challenges of the customership
•Assessment methods and effectiveness of services
•Legislation of customership