Management of Customer Relationships and ProjectsLaajuus (5 op)

Osaamistavoitteet

Student

- knows basis of development processes and projects

- is familiar with interactive customer relationship management

- can plan, manage, and evaluate customer processes

- can plan, implement, manage, report, and evaluate demanding development projects

Sisältö

- Interactive coordination as a cornerstone of customer and project management

- Project managing as interaction

- Managing project stakeholder expectations

- Iterative development, agile development

- Project communication

Arviointikriteerit, tyydyttävä (1-2)

Satisfactory (1-2)

The student can define the basis of development processes and projects. He/she identifies the stages of customer processes and the means of customer management.

Arviointikriteerit, hyvä (3-4)

Good (3-4)

The student can plan, manage, and evaluate development projects and apply interactive relationship management at customer relationship processes.

Arviointikriteerit, kiitettävä (5)

Commendable (5)

The student understands customer relationship management through interaction and can plan, manage, and evaluate customer relationship processes and demanding development projects. The student is a strong specialist in his/her own field and a developer who invests in interactive coordination.

Arviointikriteeri, hyväksytty/hylätty

Approved / Rejected

The objectives of the course have not been achieved; all aspects of the course have not been passe