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Management of Customer Relationships and Projects (5 op)

Toteutuksen tunnus: 7M00FU27-3001

Toteutuksen perustiedot


Ilmoittautumisaika
31.03.2023 - 30.08.2023
Ilmoittautuminen toteutukselle on päättynyt.
Ajoitus
02.03.2023 - 19.12.2023
Toteutus on päättynyt.
Laajuus
5 op
Virtuaaliosuus
5 op
Toteutustapa
Verkossa tapahtuva opiskelu
Yksikkö
Community Work and Multicultural Development YAMK
Toimipiste
TAMK Pääkampus
Opetuskielet
englanti
Paikat
0 - 20
Koulutus
Master's Degree Programme in Community Work and Multicultural Development
Opettajat
Kai Hintsanen
Merja Sinkkonen
Eeva-Mari Miettinen
Vastuuhenkilö
Minna Niemi
Luokittelu
SELF LEARNING
Opintojakso
7M00FU27

Osaamistavoitteet (Opintojakso)

Student

- knows basis of development processes and projects

- is familiar with interactive customer relationship management

- can plan, manage, and evaluate customer processes

- can plan, implement, manage, report, and evaluate demanding development projects

Sisältö (Opintojakso)

- Interactive coordination as a cornerstone of customer and project management

- Project managing as interaction

- Managing project stakeholder expectations

- Iterative development, agile development

- Project communication

Arviointikriteerit, tyydyttävä (1-2) (Opintojakso)

Satisfactory (1-2)

The student can define the basis of development processes and projects. He/she identifies the stages of customer processes and the means of customer management.

Arviointikriteerit, hyvä (3-4) (Opintojakso)

Good (3-4)

The student can plan, manage, and evaluate development projects and apply interactive relationship management at customer relationship processes.

Arviointikriteerit, kiitettävä (5) (Opintojakso)

Commendable (5)

The student understands customer relationship management through interaction and can plan, manage, and evaluate customer relationship processes and demanding development projects. The student is a strong specialist in his/her own field and a developer who invests in interactive coordination.

Arviointikriteerit, hyväksytty/hylätty (Opintojakso)

Approved / Rejected

The objectives of the course have not been achieved; all aspects of the course have not been passe

Arviointiasteikko

0-5

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