Management of Customer Relationships and Projects (5 cr)
Code: 7M00FU27-3001
General information
- Enrolment period
- 31.03.2023 - 30.08.2023
- Registration for the implementation has ended.
- Timing
- 02.03.2023 - 19.12.2023
- Implementation has ended.
- Credits
- 5 cr
- Virtual portion
- 5 cr
- Mode of delivery
- Online learning
- Unit
- MD in Community Work and Multicultural Development
- Campus
- TAMK Main Campus
- Teaching languages
- English
- Seats
- 0 - 20
- Degree programmes
- Master's Degree Programme in Community Work and Multicultural Development
- Teachers
- Kai Hintsanen
- Merja Sinkkonen
- Eeva-Mari Miettinen
- Person in charge
- Minna Niemi
- Tags
- SELF LEARNING
- Course
- 7M00FU27
Objectives (course unit)
Student
- knows basis of development processes and projects
- is familiar with interactive customer relationship management
- can plan, manage, and evaluate customer processes
- can plan, implement, manage, report, and evaluate demanding development projects
Content (course unit)
- Interactive coordination as a cornerstone of customer and project management
- Project managing as interaction
- Managing project stakeholder expectations
- Iterative development, agile development
- Project communication
Assessment criteria, satisfactory (1-2) (course unit)
Satisfactory (1-2)
The student can define the basis of development processes and projects. He/she identifies the stages of customer processes and the means of customer management.
Assessment criteria, good (3-4) (course unit)
Good (3-4)
The student can plan, manage, and evaluate development projects and apply interactive relationship management at customer relationship processes.
Assessment criteria, excellent (5) (course unit)
Commendable (5)
The student understands customer relationship management through interaction and can plan, manage, and evaluate customer relationship processes and demanding development projects. The student is a strong specialist in his/her own field and a developer who invests in interactive coordination.
Assessment criteria, pass/fail (course unit)
Approved / Rejected
The objectives of the course have not been achieved; all aspects of the course have not been passe
Assessment scale
0-5