Management of Customer Relationships and Projects (5 op)

Osaamistavoitteet (Opintojakso)

Student

- knows basis of development processes and projects

- is familiar with interactive customer relationship management

- can plan, manage, and evaluate customer processes

- can plan, implement, manage, report, and evaluate demanding development projects

Sisältö (Opintojakso)

- Interactive coordination as a cornerstone of customer and project management

- Project managing as interaction

- Managing project stakeholder expectations

- Iterative development, agile development

- Project communication

Arviointikriteerit, tyydyttävä (1-2) (Opintojakso)

Satisfactory (1-2)

The student can define the basis of development processes and projects. He/she identifies the stages of customer processes and the means of customer management.

Arviointikriteerit, hyvä (3-4) (Opintojakso)

Good (3-4)

The student can plan, manage, and evaluate development projects and apply interactive relationship management at customer relationship processes.

Arviointikriteerit, kiitettävä (5) (Opintojakso)

Commendable (5)

The student understands customer relationship management through interaction and can plan, manage, and evaluate customer relationship processes and demanding development projects. The student is a strong specialist in his/her own field and a developer who invests in interactive coordination.

Arviointikriteerit, hyväksytty/hylätty (Opintojakso)

Approved / Rejected

The objectives of the course have not been achieved; all aspects of the course have not been passe

Aika ja paikka

The course opens on June 2, 2025 on Moodle. The deadline for all submissions will be December 15, 2025.

Tenttien ja uusintatenttien ajankohdat

Information on the exams will be provided on Moodle.

Arviointimenetelmät ja arvioinnin perusteet

All assignments must be completed to pass the course.

Arviointiasteikko

0-5

Opiskelumuodot ja opetusmenetelmät

This is a self-study course 100% online.

Oppimateriaalit

All materials provided by the teacher on Moodle.

Opiskelijan ajankäyttö ja kuormitus

Being a self-study course, the student will allocate time for the course work.

Sisällön jaksotus

The course is composed of five themes. They all open on June 2, 2025. Instructions for each theme will be provided at the commencement of the course.

Toteutuksen valinnaiset suoritustavat

None

Harjoittelu- ja työelämäyhteistyö

None

Kansainvälisyys

International examples and cases.

Lisätietoja opiskelijoille

The teacher can be reached via email: kai.hintsanen@tuni.fi