Management of Customer Relationships and Projects (5 cr)
Code: 7M00FU27-3002
General information
- Enrolment period
- 01.05.2025 - 31.08.2025
- Registration for the implementation has begun.
- Timing
- 02.06.2025 - 20.12.2025
- Implementation is running.
- Credits
- 5 cr
- Virtual portion
- 5 cr
- RDI portion
- 2 cr
- Mode of delivery
- Online learning
- Unit
- MD in Community Work and Multicultural Development
- Campus
- TAMK Main Campus
- Teaching languages
- English
- Seats
- 0 - 15
- Degree programmes
- Master's Degree Programme in Community Work and Multicultural Development
- Teachers
- Kai Hintsanen
- Eeva-Mari Miettinen
- Course
- 7M00FU27
Objectives (course unit)
Student
- knows basis of development processes and projects
- is familiar with interactive customer relationship management
- can plan, manage, and evaluate customer processes
- can plan, implement, manage, report, and evaluate demanding development projects
Content (course unit)
- Interactive coordination as a cornerstone of customer and project management
- Project managing as interaction
- Managing project stakeholder expectations
- Iterative development, agile development
- Project communication
Assessment criteria, satisfactory (1-2) (course unit)
Satisfactory (1-2)
The student can define the basis of development processes and projects. He/she identifies the stages of customer processes and the means of customer management.
Assessment criteria, good (3-4) (course unit)
Good (3-4)
The student can plan, manage, and evaluate development projects and apply interactive relationship management at customer relationship processes.
Assessment criteria, excellent (5) (course unit)
Commendable (5)
The student understands customer relationship management through interaction and can plan, manage, and evaluate customer relationship processes and demanding development projects. The student is a strong specialist in his/her own field and a developer who invests in interactive coordination.
Assessment criteria, pass/fail (course unit)
Approved / Rejected
The objectives of the course have not been achieved; all aspects of the course have not been passe
Location and time
The course opens on June 2, 2025 on Moodle. The deadline for all submissions will be December 15, 2025.
Exam schedules
Information on the exams will be provided on Moodle.
Assessment methods and criteria
All assignments must be completed to pass the course.
Assessment scale
0-5
Teaching methods
This is a self-study course 100% online.
Learning materials
All materials provided by the teacher on Moodle.
Student workload
International examples and cases.
Content scheduling
The course is composed of five themes. They all open on June 2, 2025. Instructions for each theme will be provided at the commencement of the course.
Completion alternatives
None
Practical training and working life cooperation
None
International connections
International examples and cases.
Further information
The teacher can be reached via email: kai.hintsanen@tuni.fi