Assessment of Service Quality and EffectivenessLaajuus (5 cr)
Code: 7H00FF52
Credits
5 op
Objectives
The student
- is able to analyze the concepts of evaluation, evaluation trends and their relationships
- is able to evaluate various methods and measures of performance and performance evaluation
- is able as an expert to evaluate the quality and effectiveness of services related to his/her work sector by appropriate means
Content
- quality of service, quality evaluation
- evaluation study, impact and impact assessment
- utilization of evaluation data
Assessment criteria, satisfactory (1-2)
The student
- is able to retrieve information on the subject and is able to use national and international sources
- is able to apply the information he/she has collected at a descriptive level to review current practices and policies
Assessment criteria, good (3-4)
The student
- is able to retrieve evidence-based knowledge from both national and international sources and to evaluate sources with a critical eye
- is able to do analysis and synthesis of the topic
- is able to use the knowledge he/she has acquired to evaluate critically and to develop existing policies
Assessment criteria, excellent (5)
The student
- is able to retrieve evidence-based information from a variety of national and international sources, evaluate research critically and synthesize the information collected
- demonstrates deep understanding of the subject
- is able to critically evaluate existing practices and to develop new evidence-based approaches
Enrolment period
02.07.2023 - 15.08.2023
Timing
01.08.2023 - 01.12.2023
Credits
5 op
Mode of delivery
Contact teaching
Unit
MD in Management and Development of Wellbeing Services
Campus
TAMK Main Campus
Teaching languages
- Finnish
Degree programmes
- Master's Degree Programme in Management of Health Care and Social Services
Teachers
- Hannele Laaksonen
Person in charge
Hannele Laaksonen
Groups
-
22YSTK
-
23YSTY
Objectives (course unit)
The student
- is able to analyze the concepts of evaluation, evaluation trends and their relationships
- is able to evaluate various methods and measures of performance and performance evaluation
- is able as an expert to evaluate the quality and effectiveness of services related to his/her work sector by appropriate means
Content (course unit)
- quality of service, quality evaluation
- evaluation study, impact and impact assessment
- utilization of evaluation data
Assessment criteria, satisfactory (1-2) (course unit)
The student
- is able to retrieve information on the subject and is able to use national and international sources
- is able to apply the information he/she has collected at a descriptive level to review current practices and policies
Assessment criteria, good (3-4) (course unit)
The student
- is able to retrieve evidence-based knowledge from both national and international sources and to evaluate sources with a critical eye
- is able to do analysis and synthesis of the topic
- is able to use the knowledge he/she has acquired to evaluate critically and to develop existing policies
Assessment criteria, excellent (5) (course unit)
The student
- is able to retrieve evidence-based information from a variety of national and international sources, evaluate research critically and synthesize the information collected
- demonstrates deep understanding of the subject
- is able to critically evaluate existing practices and to develop new evidence-based approaches
Assessment scale
0-5
Enrolment period
02.07.2022 - 31.08.2022
Timing
01.08.2022 - 31.12.2022
Credits
5 op
Virtual portion
2 op
RDI portion
2 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Unit
MD in Management and Development of Wellbeing Services
Campus
TAMK Main Campus
Teaching languages
- Finnish
Degree programmes
- Master's Degree Programme in Management of Health Care and Social Services
Teachers
- Merja Kanervisto-Jokinen
- Sirpa Salin
Person in charge
Sirpa Salin
Groups
-
21YSTK
Objectives (course unit)
The student
- is able to analyze the concepts of evaluation, evaluation trends and their relationships
- is able to evaluate various methods and measures of performance and performance evaluation
- is able as an expert to evaluate the quality and effectiveness of services related to his/her work sector by appropriate means
Content (course unit)
- quality of service, quality evaluation
- evaluation study, impact and impact assessment
- utilization of evaluation data
Assessment criteria, satisfactory (1-2) (course unit)
The student
- is able to retrieve information on the subject and is able to use national and international sources
- is able to apply the information he/she has collected at a descriptive level to review current practices and policies
Assessment criteria, good (3-4) (course unit)
The student
- is able to retrieve evidence-based knowledge from both national and international sources and to evaluate sources with a critical eye
- is able to do analysis and synthesis of the topic
- is able to use the knowledge he/she has acquired to evaluate critically and to develop existing policies
Assessment criteria, excellent (5) (course unit)
The student
- is able to retrieve evidence-based information from a variety of national and international sources, evaluate research critically and synthesize the information collected
- demonstrates deep understanding of the subject
- is able to critically evaluate existing practices and to develop new evidence-based approaches
Assessment scale
0-5