Study Guide

Objectives (course unit)

Student

- knows basis of development processes and projects

- is familiar with interactive customer relationship management

- can plan, manage, and evaluate customer processes

- can plan, implement, manage, report, and evaluate demanding development projects

Content (course unit)

- Interactive coordination as a cornerstone of customer and project management

- Project managing as interaction

- Managing project stakeholder expectations

- Iterative development, agile development

- Project communication

Assessment criteria, satisfactory (1-2) (course unit)

Satisfactory (1-2)

The student can define the basis of development processes and projects. He/she identifies the stages of customer processes and the means of customer management.

Assessment criteria, good (3-4) (course unit)

Good (3-4)

The student can plan, manage, and evaluate development projects and apply interactive relationship management at customer relationship processes.

Assessment criteria, excellent (5) (course unit)

Commendable (5)

The student understands customer relationship management through interaction and can plan, manage, and evaluate customer relationship processes and demanding development projects. The student is a strong specialist in his/her own field and a developer who invests in interactive coordination.

Assessment criteria, pass/fail (course unit)

Approved / Rejected

The objectives of the course have not been achieved; all aspects of the course have not been passe

Location and time

The course opens on June 2, 2025 on Moodle. The deadline for all submissions will be December 15, 2025.

Exam schedules

Information on the exams will be provided on Moodle.

Assessment methods and criteria

All assignments must be completed to pass the course.

Assessment scale

0-5

Teaching methods

This is a self-study course 100% online.

Learning materials

All materials provided by the teacher on Moodle.

Student workload

International examples and cases.

Content scheduling

The course is composed of five themes. They all open on June 2, 2025. Instructions for each theme will be provided at the commencement of the course.

Completion alternatives

None

Practical training and working life cooperation

None

International connections

International examples and cases.

Further information

The teacher can be reached via email: kai.hintsanen@tuni.fi