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Servicescape DesignLaajuus (5 cr)

Code: 8T00DQ64

Credits

5 op

Objectives

Students are able
- to recognise the different phases of a construction project and can understand multisensory service scape design as a whole
- work in a co-operation with multidisciplinary design group
- to pay attention to results that are gaining well-being at work and also improving business

Content

WHAT functional space planning means?
WHY service scape design that supports customer experience is important?
HOW I improve interaction in a multidisciplinary design workgroup?

Assessment criteria, satisfactory (1-2)

Student can recognise and define field related phenomena and service scape design.
Student is able to work in a multidisciplinary design group under supervision.
Student considers and assesses things from his/hers choices.

Assessment criteria, good (3-4)

Student structures service scape design in a professional context and is able to choose the most suitable option from different alternatives for multisensory service scape design and reason it.
Student can solve problems that concerns interaction in a multidisciplinary design workgroup.
Student can cooperate responsibly and follows the important courses of action in the service-field.

Assessment criteria, excellent (5)

Student understands service space design and relates it to the professional context. Student knows how to search different solutions for a multisensory service scape design.
Student is able to try new operational models for improving interaction in a multidisciplinary design group.
Student works responsibly and in a commited manner considering the community and service field requirements and needs.

Assessment criteria, pass/fail

Student can not recognise the concept of service scape design and is not able to attend and work in a multidisciplinary design work group.

Further information

This module has more implementations, which are informed to students before the beginning of this course. Only one implementation is available to exchange students of DP in Hospitality Management, which is clearly marked.

Enrolment period

03.06.2024 - 23.08.2024

Timing

31.08.2024 - 26.10.2024

Credits

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

Hospitality Management

Campus

TAMK Main Campus

Teaching languages
  • Finnish
Seats

30 - 50

Degree programmes
  • Degree Programme in Hospitality Management
Teachers
  • Tuija Ylä-Viteli
Person in charge

Tuija Ylä-Viteli

Groups
  • 23MRESTO

Objectives (course unit)

Students are able
- to recognise the different phases of a construction project and can understand multisensory service scape design as a whole
- work in a co-operation with multidisciplinary design group
- to pay attention to results that are gaining well-being at work and also improving business

Content (course unit)

WHAT functional space planning means?
WHY service scape design that supports customer experience is important?
HOW I improve interaction in a multidisciplinary design workgroup?

Further information (course unit)

This module has more implementations, which are informed to students before the beginning of this course. Only one implementation is available to exchange students of DP in Hospitality Management, which is clearly marked.

Assessment criteria, satisfactory (1-2) (course unit)

Student can recognise and define field related phenomena and service scape design.
Student is able to work in a multidisciplinary design group under supervision.
Student considers and assesses things from his/hers choices.

Assessment criteria, good (3-4) (course unit)

Student structures service scape design in a professional context and is able to choose the most suitable option from different alternatives for multisensory service scape design and reason it.
Student can solve problems that concerns interaction in a multidisciplinary design workgroup.
Student can cooperate responsibly and follows the important courses of action in the service-field.

Assessment criteria, excellent (5) (course unit)

Student understands service space design and relates it to the professional context. Student knows how to search different solutions for a multisensory service scape design.
Student is able to try new operational models for improving interaction in a multidisciplinary design group.
Student works responsibly and in a commited manner considering the community and service field requirements and needs.

Assessment criteria, pass/fail (course unit)

Student can not recognise the concept of service scape design and is not able to attend and work in a multidisciplinary design work group.

Assessment scale

0-5

Enrolment period

07.06.2023 - 25.08.2023

Timing

31.08.2023 - 27.10.2023

Credits

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

Hospitality Management

Campus

TAMK Main Campus

Teaching languages
  • Finnish
Seats

15 - 50

Degree programmes
  • Degree Programme in Hospitality Management
Teachers
  • Tuija Ylä-Viteli
Person in charge

Tuija Ylä-Viteli

Groups
  • 22MRESTO

Objectives (course unit)

Students are able
- to recognise the different phases of a construction project and can understand multisensory service scape design as a whole
- work in a co-operation with multidisciplinary design group
- to pay attention to results that are gaining well-being at work and also improving business

Content (course unit)

WHAT functional space planning means?
WHY service scape design that supports customer experience is important?
HOW I improve interaction in a multidisciplinary design workgroup?

Further information (course unit)

This module has more implementations, which are informed to students before the beginning of this course. Only one implementation is available to exchange students of DP in Hospitality Management, which is clearly marked.

Assessment criteria, satisfactory (1-2) (course unit)

Student can recognise and define field related phenomena and service scape design.
Student is able to work in a multidisciplinary design group under supervision.
Student considers and assesses things from his/hers choices.

Assessment criteria, good (3-4) (course unit)

Student structures service scape design in a professional context and is able to choose the most suitable option from different alternatives for multisensory service scape design and reason it.
Student can solve problems that concerns interaction in a multidisciplinary design workgroup.
Student can cooperate responsibly and follows the important courses of action in the service-field.

Assessment criteria, excellent (5) (course unit)

Student understands service space design and relates it to the professional context. Student knows how to search different solutions for a multisensory service scape design.
Student is able to try new operational models for improving interaction in a multidisciplinary design group.
Student works responsibly and in a commited manner considering the community and service field requirements and needs.

Assessment criteria, pass/fail (course unit)

Student can not recognise the concept of service scape design and is not able to attend and work in a multidisciplinary design work group.

Assessment scale

0-5

Enrolment period

07.06.2022 - 15.08.2022

Timing

25.08.2022 - 14.10.2022

Credits

5 op

Virtual portion

5 op

Mode of delivery

Online learning

Unit

Hospitality Management

Campus

TAMK Main Campus

Teaching languages
  • Finnish
Seats

5 - 50

Degree programmes
  • Degree Programme in Hospitality Management
Teachers
  • Tuija Ylä-Viteli
Person in charge

Tuija Ylä-Viteli

Groups
  • 21MRESTO

Objectives (course unit)

Students are able
- to recognise the different phases of a construction project and can understand multisensory service scape design as a whole
- work in a co-operation with multidisciplinary design group
- to pay attention to results that are gaining well-being at work and also improving business

Content (course unit)

WHAT functional space planning means?
WHY service scape design that supports customer experience is important?
HOW I improve interaction in a multidisciplinary design workgroup?

Further information (course unit)

This module has more implementations, which are informed to students before the beginning of this course. Only one implementation is available to exchange students of DP in Hospitality Management, which is clearly marked.

Assessment criteria, satisfactory (1-2) (course unit)

Student can recognise and define field related phenomena and service scape design.
Student is able to work in a multidisciplinary design group under supervision.
Student considers and assesses things from his/hers choices.

Assessment criteria, good (3-4) (course unit)

Student structures service scape design in a professional context and is able to choose the most suitable option from different alternatives for multisensory service scape design and reason it.
Student can solve problems that concerns interaction in a multidisciplinary design workgroup.
Student can cooperate responsibly and follows the important courses of action in the service-field.

Assessment criteria, excellent (5) (course unit)

Student understands service space design and relates it to the professional context. Student knows how to search different solutions for a multisensory service scape design.
Student is able to try new operational models for improving interaction in a multidisciplinary design group.
Student works responsibly and in a commited manner considering the community and service field requirements and needs.

Assessment criteria, pass/fail (course unit)

Student can not recognise the concept of service scape design and is not able to attend and work in a multidisciplinary design work group.

Assessment scale

0-5

Enrolment period

07.06.2022 - 15.08.2022

Timing

22.08.2022 - 11.10.2022

Credits

5 op

Virtual portion

1 op

Mode of delivery

80 % Contact teaching, 20 % Online learning

Unit

Hospitality Management

Campus

TAMK Main Campus

Teaching languages
  • Finnish
Seats

5 - 50

Degree programmes
  • Degree Programme in Hospitality Management
Teachers
  • Tuija Ylä-Viteli
Person in charge

Tuija Ylä-Viteli

Groups
  • 21RESTO

Objectives (course unit)

Students are able
- to recognise the different phases of a construction project and can understand multisensory service scape design as a whole
- work in a co-operation with multidisciplinary design group
- to pay attention to results that are gaining well-being at work and also improving business

Content (course unit)

WHAT functional space planning means?
WHY service scape design that supports customer experience is important?
HOW I improve interaction in a multidisciplinary design workgroup?

Further information (course unit)

This module has more implementations, which are informed to students before the beginning of this course. Only one implementation is available to exchange students of DP in Hospitality Management, which is clearly marked.

Assessment criteria, satisfactory (1-2) (course unit)

Student can recognise and define field related phenomena and service scape design.
Student is able to work in a multidisciplinary design group under supervision.
Student considers and assesses things from his/hers choices.

Assessment criteria, good (3-4) (course unit)

Student structures service scape design in a professional context and is able to choose the most suitable option from different alternatives for multisensory service scape design and reason it.
Student can solve problems that concerns interaction in a multidisciplinary design workgroup.
Student can cooperate responsibly and follows the important courses of action in the service-field.

Assessment criteria, excellent (5) (course unit)

Student understands service space design and relates it to the professional context. Student knows how to search different solutions for a multisensory service scape design.
Student is able to try new operational models for improving interaction in a multidisciplinary design group.
Student works responsibly and in a commited manner considering the community and service field requirements and needs.

Assessment criteria, pass/fail (course unit)

Student can not recognise the concept of service scape design and is not able to attend and work in a multidisciplinary design work group.

Assessment scale

0-5