Sales of ServicesLaajuus (5 cr)
Code: 6M00DQ36
Credits
5 op
Objectives
The student knows how to:
-define the forms and models of service business in the forest sector
-design forest services and use service design
-knows the stages of sales from preparation to closing and after sales
- strengthen his/her interaction skills in customer encounter situations, particularly in terms of confidence building, persuasive presentation and argumentation skills
-prepare for and implement sales meetings in a real customer situation
Content
Service Business Models, Service Design, Service Process Operation, Service Design, Productisation, Customer Meeting Stages and Seller Action at Different Stages, Seller Development, Customer Value Creation through Sales.
Assessment criteria, satisfactory (1-2)
The student recognizes the areas of service business and sales and is able to name the different stages of sales. He / she is familiar with methods of service design and value sales
Assessment criteria, good (3-4)
The student understands the basics of service business and sales work. He / she is able to act as a supervisor in sales work related situations and can plan services in a supervised manner. He/she understands the importance of building trust, convincing performance and argumentation skills in sales.
Assessment criteria, excellent (5)
The student understands the areas related to service business and sales work and is able to apply them in practical work. They are able to structure and apply the various stages of sales from preparation to customer relationship aftercare. The student will be able to develop value for the customer and strengthen trust between the seller and the customer through service business and sales skills.
Enrolment period
20.04.2024 - 31.05.2024
Timing
15.10.2024 - 15.12.2024
Credits
5 op
Mode of delivery
Contact teaching
Unit
Forestry
Campus
TAMK Main Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Forestry
Teachers
- Mari Stenvall
Person in charge
Ari Vanamo
Groups
-
22IM
Objectives (course unit)
The student knows how to:
-define the forms and models of service business in the forest sector
-design forest services and use service design
-knows the stages of sales from preparation to closing and after sales
- strengthen his/her interaction skills in customer encounter situations, particularly in terms of confidence building, persuasive presentation and argumentation skills
-prepare for and implement sales meetings in a real customer situation
Content (course unit)
Service Business Models, Service Design, Service Process Operation, Service Design, Productisation, Customer Meeting Stages and Seller Action at Different Stages, Seller Development, Customer Value Creation through Sales.
Assessment criteria, satisfactory (1-2) (course unit)
The student recognizes the areas of service business and sales and is able to name the different stages of sales. He / she is familiar with methods of service design and value sales
Assessment criteria, good (3-4) (course unit)
The student understands the basics of service business and sales work. He / she is able to act as a supervisor in sales work related situations and can plan services in a supervised manner. He/she understands the importance of building trust, convincing performance and argumentation skills in sales.
Assessment criteria, excellent (5) (course unit)
The student understands the areas related to service business and sales work and is able to apply them in practical work. They are able to structure and apply the various stages of sales from preparation to customer relationship aftercare. The student will be able to develop value for the customer and strengthen trust between the seller and the customer through service business and sales skills.
Assessment scale
0-5
Enrolment period
03.04.2023 - 31.08.2023
Timing
20.11.2023 - 12.12.2023
Credits
5 op
Mode of delivery
Contact teaching
Unit
Forestry
Campus
TAMK Main Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Forestry
Teachers
- Mari Stenvall
Groups
-
21IM
Objectives (course unit)
The student knows how to:
-define the forms and models of service business in the forest sector
-design forest services and use service design
-knows the stages of sales from preparation to closing and after sales
- strengthen his/her interaction skills in customer encounter situations, particularly in terms of confidence building, persuasive presentation and argumentation skills
-prepare for and implement sales meetings in a real customer situation
Content (course unit)
Service Business Models, Service Design, Service Process Operation, Service Design, Productisation, Customer Meeting Stages and Seller Action at Different Stages, Seller Development, Customer Value Creation through Sales.
Assessment criteria, satisfactory (1-2) (course unit)
The student recognizes the areas of service business and sales and is able to name the different stages of sales. He / she is familiar with methods of service design and value sales
Assessment criteria, good (3-4) (course unit)
The student understands the basics of service business and sales work. He / she is able to act as a supervisor in sales work related situations and can plan services in a supervised manner. He/she understands the importance of building trust, convincing performance and argumentation skills in sales.
Assessment criteria, excellent (5) (course unit)
The student understands the areas related to service business and sales work and is able to apply them in practical work. They are able to structure and apply the various stages of sales from preparation to customer relationship aftercare. The student will be able to develop value for the customer and strengthen trust between the seller and the customer through service business and sales skills.
Assessment scale
0-5
Enrolment period
01.12.2022 - 15.01.2023
Timing
09.01.2023 - 17.04.2023
Credits
5 op
Mode of delivery
Contact teaching
Unit
Forestry
Campus
TAMK Main Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Forestry
Teachers
- Tutta Tanttari
- Metsätalous Virtuaalihenkilö
Groups
-
20IM
Objectives (course unit)
The student knows how to:
-define the forms and models of service business in the forest sector
-design forest services and use service design
-knows the stages of sales from preparation to closing and after sales
- strengthen his/her interaction skills in customer encounter situations, particularly in terms of confidence building, persuasive presentation and argumentation skills
-prepare for and implement sales meetings in a real customer situation
Content (course unit)
Service Business Models, Service Design, Service Process Operation, Service Design, Productisation, Customer Meeting Stages and Seller Action at Different Stages, Seller Development, Customer Value Creation through Sales.
Assessment criteria, satisfactory (1-2) (course unit)
The student recognizes the areas of service business and sales and is able to name the different stages of sales. He / she is familiar with methods of service design and value sales
Assessment criteria, good (3-4) (course unit)
The student understands the basics of service business and sales work. He / she is able to act as a supervisor in sales work related situations and can plan services in a supervised manner. He/she understands the importance of building trust, convincing performance and argumentation skills in sales.
Assessment criteria, excellent (5) (course unit)
The student understands the areas related to service business and sales work and is able to apply them in practical work. They are able to structure and apply the various stages of sales from preparation to customer relationship aftercare. The student will be able to develop value for the customer and strengthen trust between the seller and the customer through service business and sales skills.
Assessment scale
0-5
Enrolment period
01.12.2021 - 31.12.2021
Timing
10.01.2022 - 15.03.2022
Credits
5 op
RDI portion
3 op
Mode of delivery
Contact teaching
Unit
Forestry
Campus
TAMK Main Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Forestry
Teachers
- Tutta Tanttari
Groups
-
19IM
Objectives (course unit)
The student knows how to:
-define the forms and models of service business in the forest sector
-design forest services and use service design
-knows the stages of sales from preparation to closing and after sales
- strengthen his/her interaction skills in customer encounter situations, particularly in terms of confidence building, persuasive presentation and argumentation skills
-prepare for and implement sales meetings in a real customer situation
Content (course unit)
Service Business Models, Service Design, Service Process Operation, Service Design, Productisation, Customer Meeting Stages and Seller Action at Different Stages, Seller Development, Customer Value Creation through Sales.
Assessment criteria, satisfactory (1-2) (course unit)
The student recognizes the areas of service business and sales and is able to name the different stages of sales. He / she is familiar with methods of service design and value sales
Assessment criteria, good (3-4) (course unit)
The student understands the basics of service business and sales work. He / she is able to act as a supervisor in sales work related situations and can plan services in a supervised manner. He/she understands the importance of building trust, convincing performance and argumentation skills in sales.
Assessment criteria, excellent (5) (course unit)
The student understands the areas related to service business and sales work and is able to apply them in practical work. They are able to structure and apply the various stages of sales from preparation to customer relationship aftercare. The student will be able to develop value for the customer and strengthen trust between the seller and the customer through service business and sales skills.
Assessment scale
0-5