The Development of Activities through Service Design (5cr)

Objectives (course unit)

Student
- knows key phases and methods of service design process
- can critically put them into practice in his own development project
- can commit customers and interest groups to development activities

Content (course unit)

Methods of service- and user-centered design
Customer and interest group engagement

Assessment criteria, satisfactory (1-2) (course unit)

The student will identify some of the key steps and methods of the service design process. He has not been able to critically apply service design methods and thinking in his own development project. He has not been able to engage clients and stakeholders in development activities. The student has completed some of the assignments.

Assessment criteria, good (3-4) (course unit)

The student recognizes the key steps and methods of the service design process. He has been able to compare and justify the service design methods he has chosen for his development project. He has been able to engage clients and stakeholders in development activities. The student has completed the given assignments.

Assessment criteria, excellent (5) (course unit)

The student understands comprehensively the key steps and methods of the service design process. He has been able to analyze the benefits of the methods and based his selection of service design methods on his own development project. He has been able to engage clients and stakeholders in development activities and has been successful in bringing his development project to the customer. Throughout the project, he has been able to work with the various partners in a responsible, flexible and constructive manner. The student has completed all the assignments in a commendable manner.

Assessment criteria, pass/fail (course unit)

The student does not recognize the essential steps and methods of the service design process. He has not been able to critically apply service design methods and thinking in his own development project. He has not been able to engage clients and stakeholders in development activities. The student has not completed the given assignments.

Location and time

Opetus toteutetaan verkkokurssina Moodlessa ja etäkertoina Zoomissa. Toteutus on tiivis kokonaisuus, jossa hyödynnetään pienryhmä- ja yksilötyöskentelyä.

Zoomissa järjestettävät "lähikerrat" ovat perjantaisin klo 9.00 - 12.00 seuraavina päivinä:
31.10.2025
14.11.2025
28.11.2025
12.12.2025

Läsnäolo pakollista.

Assessment scale

0-5

Learning materials

Suositeltava kirjallisuus esimerkiksi:

Koivisto, M., Säynäjäkangas, J., & Forsberg, S. (2019). Palvelumuotoilun bisneskirja. Alma Talent.
Armstrong, H. (2021). Big data big design. Princeton Architectural Press.
Koskelo, M., & Helkala, S. (2021). Tehtävänä tulevaisuus: Tulevaisuusmuotoilu päätöksenteossa. Alma Talent.

Student workload

Yksi opintopiste vastaa 27 tunnin työpanosta.

Content scheduling

Lähikerroilla pureudutaan tarkemmin teoreettisiin lähtökohtiin ja tutustutaan palvelumuotoiluun eri näkökulmista (prosessi, työkalut, työpohjat, tiedonhankintamenetelmät, tiedon analysointi ja ongelman määrittely).

Lähikertojen välissä pienryhmät edistävät omaa palvelumuotoiluprojektiaan, joka esitellään viimeisellä lähikerralla.

Completion alternatives

AHOT

Opiskelija, joka haluaa suorittaa kurssin AHOToimalla, on yhteydessä kurssin opettajaan.