New Value-based Services (10 cr)

Objectives (course unit)

Students are able
- identify service design process and know how to adapt user-centered methods in a service development
- recognize users values and new service needs based by them
- design different alternatives for development of the multisensory service with a help of a prototype
- know how to lead their own service design process

Content (course unit)

WHAT is customers share in a service development?
WHY is customer experience important?
HOW I lead service development?

Assessment criteria, satisfactory (1-2) (course unit)

Student can recognise the concept of service design and is able to describe user-centered service. Student knows different service design methods and uses them under supervision. Student can work in a service design process with a support by the team. Student considers and assesses things from his/hers choices.

Assessment criteria, good (3-4) (course unit)

Student structures relation between field-related phenomena and service design concept. Student can design economic and high-quality services by including service users in the development process. Student can lead his/her own service design process under supervision. Student can cooperate responsibly and follows the important courses of action in the service-field.

Assessment criteria, excellent (5) (course unit)

Student undertands service design concept and relates it to the professional context. Student can design and analyses economic and high-quality services by including service users in the development process. Student is able to lead his/her own service design process. Student works responsibly and in a commited manner considering the community and service field requirement and needs.

Assessment criteria, pass/fail (course unit)

Student does not recognise the concept of service design and is not able to use service design methods.

Location and time

Opintojakso toteutetaan etäopetuksena. Toteutuksella on ennakkotehtävä, joka puretaan aloituskerralla. Ennakkotehtävä löytyy Moodlesta viikolla 33.

pe 30.08.2023 9 - 16.00 ETÄ Ennakkotehtävän purku
la 31.08.2023 08.30 - 14.30 ETÄ
ohjauskerta sovitaan viikolle 36 ETÄ
pe 27.09.2023 ´9 - 14.30 ETÄ
la 28.9.2023 08.30 - 14.30 ETÄ
la 16.11.2023 09.30 - 14.30 ETÄ

Ennakkotehtävän materiaali
Palvelumuotoilun bisneskirja, Mikko Koivisto, Johanna Säynäjäkangas, Sofia Forsberg. Alma Talent 2019.

Ennakkotehtävä löytyy Moodlesta viikolla 33 ja ennakkotehtävän purku on aloituskerralla 30.8.20023

Assessment scale

0-5

Teaching methods

Luennot
Tiimityö toimeksiantona
Ennakkotehtävä

Student workload

1 op on 27 h opiskelijan työtä.

Completion alternatives

AHOT osaamisen näyttö perjantaina 22.8.2024 klo 16.30-18.30. Ahot toteutetaan Moodlessa. Ahot hakemukset HyväHot-järjestelmän kautta maanantai 19.8 mennessä Jaana Sahlsteenille.