Study Guide

Objectives (course unit)

Student:
- understands management as an effective, ethical and responsible activity
- is able to define the different roles and responsibilities of the supervisor
- is able to take into account the collective agreement from the employer's point of view
- is able to budget and take into account the budget in its activities
- understand the principles of revenue management
- understand the key concepts of human resources management and labor law
- is able to describe the impact and importance of leadership in job satisfaction and well-being, and
creating an employer image
- outlines his own way of leading

Content (course unit)

HOW does leadership affect performance, profitability, job satisfaction, well-being and employer image?
WHAT do the collective agreement and labor law mean from the employer's point of view?
HOW to budget?
WHY is development important in leadership?

Assessment criteria, satisfactory (1-2) (course unit)

The student is able to identify and define some leadership styles and is familiar with different procedures.
The student identifies and names the basic concepts of labor law, collective bargaining and budgeting.
The student examines and evaluates things from his or her own perspective. He / she identifies important practices in his / her field and is able to describe the economic and welfare-enhancing effects of his / her own activities.

Assessment criteria, good (3-4) (course unit)

The student names and describes different leadership styles, giving examples of practical leadership situations. The student is aware of the different activating properties of styles and is able to present them in a justified way.

The student understands the roles of the supervisor and the key contents of labor law. He is able to budget and take into account the budget in practical short-term management.

The student is able to appropriately apply the knowledge base and practices of service business management. He is able to take responsibility for his own actions and their consequences. He reflects on his actions from his own and the community’s perspective. He / she is able to describe and evaluate the economic and welfare-enhancing effects of his / her own activities.

Assessment criteria, excellent (5) (course unit)

The student defines several different leadership styles, applying them to different example situations. He analyzes different management methods, understanding the passivating and activating factors of styles.

The student is able to act as a supervisor responsibly and as required by the legislation in the field. He is able to budget and has the ability to act profitably and with resources in mind. He understands the economic and welfare-promoting effects of his activities and is also able to anticipate them.

The student is able to acquire, critically evaluate and appropriately apply the knowledge base and practices of service business management. He is able to take responsibility for his own actions and their consequences and reflect on them in accordance with professional ethical principles and values.

Assessment scale

0-5