Planning Services and Service-Based Business Models (5 cr)
Code: 3H00DZ67-3001
General information
- Enrolment period
- 28.11.2019 - 31.12.2019
- Registration for the implementation has ended.
- Timing
- 06.01.2020 - 31.05.2020
- Implementation has ended.
- Credits
- 5 cr
- RDI portion
- 3 cr
- Mode of delivery
- Contact learning
- Unit
- Business Administration
- Campus
- TAMK Main Campus
- Teaching languages
- Finnish
- Degree programmes
- Degree Programme in Business Administration
- Teachers
- Mika Jokinen
- Niina Syrjälä
- Course
- 3H00DZ67
Objectives (course unit)
The student knows the types and grouping of service business and the service business models.
He/she can plan services and apply service design.
Content (course unit)
Models of service business
Planning of services
Service process
Service design
Productization
Assessment criteria, satisfactory (1-2) (course unit)
Satisfactory
Assessment criteria, good (3-4) (course unit)
Good
Assessment criteria, excellent (5) (course unit)
Excellent
Assessment scale
0-5