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Planning Services and Service-Based Business Models (5 cr)

Code: 3H00DZ67-3001

General information


Enrolment period
28.11.2019 - 31.12.2019
Registration for the implementation has ended.
Timing
06.01.2020 - 31.05.2020
Implementation has ended.
Credits
5 cr
RDI portion
3 cr
Mode of delivery
Contact learning
Unit
Business Administration
Campus
TAMK Main Campus
Teaching languages
Finnish
Degree programmes
Degree Programme in Business Administration
Teachers
Mika Jokinen
Niina Syrjälä
Course
3H00DZ67

Objectives (course unit)

The student knows the types and grouping of service business and the service business models.
He/she can plan services and apply service design.

Content (course unit)

Models of service business
Planning of services
Service process
Service design
Productization

Assessment criteria, satisfactory (1-2) (course unit)

Satisfactory

Assessment criteria, good (3-4) (course unit)

Good

Assessment criteria, excellent (5) (course unit)

Excellent

Assessment scale

0-5

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