Study Guide

Objectives

This course examines the opportunities and challenges of digitalisation in development of processes and leadership.

Student:
- identifies the possibilities and realities of digital operations as well as information and knowledge management
- identifies the role of data as part of the organization's development
- can utilise of the possibilities for digitalisation in management, planning and organizing operations and developing customer experience
- can plan experiments with creative digital solutions
- can use information about their own field to find, introduce and consolidate sustainable solutions and operating models

Content

WHAT does knowledge management mean and why is it important in service business?
WHY is it important to think critically about technology development and the importance of service?
HOW does digitalisation appear as a phenomenon, challenge and opportunity in service business?
HOW can digital and physical service environments and elements be combined?
HOW does data manageability show itself in all the different functions of the organisation?

Assessment criteria, satisfactory (1-2)

The student recognizes and defines the key phenomena and concepts associated with digitalisation and information management.
The student manages to complete the given tasks as guided. He/she knows a variety of procedures in digital solutions.
The student acts as a team member and leads itself.

Assessment criteria, good (3-4)

The student can describe relations between digitalisation and information management concepts and apply them in the practices of the service business.
The student is able to choose from different options for the most appropriate procedural selection. He/she is able to draw up plans or gives sustainable proposals to improve digital solutions.
The student works responsibly as a professional and supports learning of other's. The student assesses his/her own activities.

Assessment criteria, excellent (5)

The student is able to explain the broad-based entities in the service business of digital solutions and presents solutions in a professional context.
The student understands the conditions for data-drivenness in the various activities of the organisation.
The student is looking for and evaluating sustainable working and problem-solving models, as well as planning and implementing experiments of digital solutions. He/she combines various solutions creatively or creates new.
The student works responsibly and exemplarily committed to the overall performance of his team or his assistant. He/she is able to critically evaluate the digitalisation of service business as well as his/her own and others' activities.