Management in the Service Business Operating EnvironmentLaajuus (5 cr)
Code: 8T00GK58
Credits
5 op
Objectives
Motivated and committed personnel are a prerequisite for successful and profitable business. Management plays a key role in enabling the development of competence.
Student:
- is able to interpret and utilise profitability key figures and internal income statement in result-responsible pre-work
- is able to interpret the income statement and balance sheet as a tool for managing a company in the service business sector
- is able to apply different ways to motivate and engage staff
- understands the importance of personnel competence development in their own field
Content
HOW does management affect performance and profitability?
WHAT is the significance of personnel competence and competence development?
WHY do we need different leadership styles?
HOW do I develop as a responsible and ethical leader?
Assessment criteria, satisfactory (1-2)
The student identifies and defines the phenomena and basic concepts related to performance-responsible pre-work.
The student is familiar with various methods of motivating, engaging and developing competence.
Can describe their own management style and strengths.
Assessment criteria, good (3-4)
The student articulates the relationships between phenomena and concepts related to performance-oriented pre-work.
Students compare different methods of motivation, engagement and competence development and justify their choices.
Students are able to describe and evaluate their own management style and strengths.
Assessment criteria, excellent (5)
The student understands the wide-ranging entities related to performance-responsible pre-work and the relationships between them.
The student is able to analyze and evaluate different methods and solutions for motivation, engagement and competence development. Combines solutions creatively.
Students systematically and committedly develop their own leadership style and strengths.