Conflict Management and CommunicationLaajuus (5 op)
Tunnus: 3B00DW95
Laajuus
5 op
Osaamistavoitteet
The course aims at improving the students’ understanding of conflict management, resolution and communication, in a company or organizational environment. Furthermore, crisis communication is among the essential topics of this course. There is an increasing need for settling disputes between individuals and groups of individuals, as a result of internationalization of business and a variety of financial restraints that cause tension among management and personnel of a company (internal conflict management). External conflict management deals with measures a company must take in order to control its brand, image, customer and stakeholder relations, in circumstances of uncertainties and even open conflicts. It is suitable for students who are interested in developing one’s conflict and crisis management abilities, especially in terms of communication.
After completing the course, the student will be able to:
• understand basics of conflict management and resolution in a company.
• understand crisis communication in organizational environment.
Sisältö
The contents include the followings:
• demonstrations, examples,creation of conflict and crisis resolution strategy/plans,
• communication rehearsals and analyses.
Esitietovaatimukset
None.
Arviointikriteerit, tyydyttävä (1-2)
The student can name basic concepts of conflict management, change and crisis communication and the ways of influencing (lobbying). He/she is able to recognise situations where those communication skills are needed. He/she knows the significance of those in terms of advocating welfare of the organisation he/she represents. He/she is able to apply the tools and best practices in simple cases.
Arviointikriteerit, hyvä (3-4)
The student can explain why conflict management, change and crisis communication, and influencing are important for any organisation. He/she has, to some extent, the ability to apply theories on them in conjunction with real life cases. He/she is able to participate in producing credible and implementable plans for situations where these are needed. The student is able to act in a sustainable way ethically in delicate conflict and crisis situations.
Arviointikriteerit, kiitettävä (5)
The student is able to take initiative in complex conflict and crisis situations, as well as in lobbying for his/her organisation. He/she is able to co-lead the group responsibly for prompt action that is often required, in terms of preserving the organisation from winding up in further predicament. He/she can be entrusted the role of a spokesperson and mediator even in demanding conflict and crisis cases. He/she understands the significance of trustworthy appearance while addressing demanding cases on behalf of his/her organisation.
Lisätiedot
Implementation Plan.
Ilmoittautumisaika
19.08.2024 - 23.10.2024
Ajoitus
24.10.2024 - 31.12.2024
Laajuus
5 op
Toteutustapa
Lähiopetus
Yksikkö
International Business
Toimipiste
TAMK Pääkampus
Opetuskielet
- Englanti
Koulutus
- Bachelor's Degree Programme in International Business
Opettaja
- Kai Hintsanen
Vastuuhenkilö
Kai Hintsanen
Ryhmät
-
24KVHN2SInternational Business Exchange Student Group Autumn 2024
-
23IBInternational Business, syksy 2023, kaikki
-
22IBInternational Business, syksy 2022, kaikki
Tavoitteet (OJ)
The course aims at improving the students’ understanding of conflict management, resolution and communication, in a company or organizational environment. Furthermore, crisis communication is among the essential topics of this course. There is an increasing need for settling disputes between individuals and groups of individuals, as a result of internationalization of business and a variety of financial restraints that cause tension among management and personnel of a company (internal conflict management). External conflict management deals with measures a company must take in order to control its brand, image, customer and stakeholder relations, in circumstances of uncertainties and even open conflicts. It is suitable for students who are interested in developing one’s conflict and crisis management abilities, especially in terms of communication.
After completing the course, the student will be able to:
• understand basics of conflict management and resolution in a company.
• understand crisis communication in organizational environment.
Sisältö (OJ)
The contents include the followings:
• demonstrations, examples,creation of conflict and crisis resolution strategy/plans,
• communication rehearsals and analyses.
Esitietovaatimukset (OJ)
None.
Lisätiedot (OJ)
Implementation Plan.
Arviointikriteerit, tyydyttävä (1-2) (OJ)
The student can name basic concepts of conflict management, change and crisis communication and the ways of influencing (lobbying). He/she is able to recognise situations where those communication skills are needed. He/she knows the significance of those in terms of advocating welfare of the organisation he/she represents. He/she is able to apply the tools and best practices in simple cases.
Arviointikriteerit, hyvä (3-4) (OJ)
The student can explain why conflict management, change and crisis communication, and influencing are important for any organisation. He/she has, to some extent, the ability to apply theories on them in conjunction with real life cases. He/she is able to participate in producing credible and implementable plans for situations where these are needed. The student is able to act in a sustainable way ethically in delicate conflict and crisis situations.
Arviointikriteerit, kiitettävä (5) (OJ)
The student is able to take initiative in complex conflict and crisis situations, as well as in lobbying for his/her organisation. He/she is able to co-lead the group responsibly for prompt action that is often required, in terms of preserving the organisation from winding up in further predicament. He/she can be entrusted the role of a spokesperson and mediator even in demanding conflict and crisis cases. He/she understands the significance of trustworthy appearance while addressing demanding cases on behalf of his/her organisation.
Arviointiasteikko
0-5
Ilmoittautumisaika
02.12.2023 - 22.01.2024
Ajoitus
23.01.2024 - 06.03.2024
Laajuus
5 op
Toteutustapa
Lähiopetus
Yksikkö
International Business
Toimipiste
TAMK Pääkampus
Opetuskielet
- Englanti
Koulutus
- Bachelor's Degree Programme in International Business
Opettaja
- Kai Hintsanen
Vastuuhenkilö
Kai Hintsanen
Ryhmät
-
24KVHN1KInternational Business Exchange Student Group Spring 2024
-
22IBInternational Business, syksy 2022, kaikki
Tavoitteet (OJ)
The course aims at improving the students’ understanding of conflict management, resolution and communication, in a company or organizational environment. Furthermore, crisis communication is among the essential topics of this course. There is an increasing need for settling disputes between individuals and groups of individuals, as a result of internationalization of business and a variety of financial restraints that cause tension among management and personnel of a company (internal conflict management). External conflict management deals with measures a company must take in order to control its brand, image, customer and stakeholder relations, in circumstances of uncertainties and even open conflicts. It is suitable for students who are interested in developing one’s conflict and crisis management abilities, especially in terms of communication.
After completing the course, the student will be able to:
• understand basics of conflict management and resolution in a company.
• understand crisis communication in organizational environment.
Sisältö (OJ)
The contents include the followings:
• demonstrations, examples,creation of conflict and crisis resolution strategy/plans,
• communication rehearsals and analyses.
Esitietovaatimukset (OJ)
None.
Lisätiedot (OJ)
Implementation Plan.
Arviointikriteerit, tyydyttävä (1-2) (OJ)
The student can name basic concepts of conflict management, change and crisis communication and the ways of influencing (lobbying). He/she is able to recognise situations where those communication skills are needed. He/she knows the significance of those in terms of advocating welfare of the organisation he/she represents. He/she is able to apply the tools and best practices in simple cases.
Arviointikriteerit, hyvä (3-4) (OJ)
The student can explain why conflict management, change and crisis communication, and influencing are important for any organisation. He/she has, to some extent, the ability to apply theories on them in conjunction with real life cases. He/she is able to participate in producing credible and implementable plans for situations where these are needed. The student is able to act in a sustainable way ethically in delicate conflict and crisis situations.
Arviointikriteerit, kiitettävä (5) (OJ)
The student is able to take initiative in complex conflict and crisis situations, as well as in lobbying for his/her organisation. He/she is able to co-lead the group responsibly for prompt action that is often required, in terms of preserving the organisation from winding up in further predicament. He/she can be entrusted the role of a spokesperson and mediator even in demanding conflict and crisis cases. He/she understands the significance of trustworthy appearance while addressing demanding cases on behalf of his/her organisation.
Arviointiasteikko
0-5
Ilmoittautumisaika
15.08.2023 - 23.10.2023
Ajoitus
24.10.2023 - 15.12.2023
Laajuus
5 op
Toteutustapa
Lähiopetus
Yksikkö
Liiketalous ja media
Toimipiste
TAMK Pääkampus
Opetuskielet
- Englanti
Koulutus
- Bachelor's Degree Programme in International Business
Opettaja
- Kai Hintsanen
Vastuuhenkilö
Kai Hintsanen
Ryhmät
-
23KVHN2SExchange Students International Business autumn 2023
-
22IBInternational Business, syksy 2022, kaikki
-
21IBInternational Business, syksy 2021, kaikki
Tavoitteet (OJ)
The course aims at improving the students’ understanding of conflict management, resolution and communication, in a company or organizational environment. Furthermore, crisis communication is among the essential topics of this course. There is an increasing need for settling disputes between individuals and groups of individuals, as a result of internationalization of business and a variety of financial restraints that cause tension among management and personnel of a company (internal conflict management). External conflict management deals with measures a company must take in order to control its brand, image, customer and stakeholder relations, in circumstances of uncertainties and even open conflicts. It is suitable for students who are interested in developing one’s conflict and crisis management abilities, especially in terms of communication.
After completing the course, the student will be able to:
• understand basics of conflict management and resolution in a company.
• understand crisis communication in organizational environment.
Sisältö (OJ)
The contents include the followings:
• demonstrations, examples,creation of conflict and crisis resolution strategy/plans,
• communication rehearsals and analyses.
Esitietovaatimukset (OJ)
None.
Lisätiedot (OJ)
Implementation Plan.
Arviointikriteerit, tyydyttävä (1-2) (OJ)
The student can name basic concepts of conflict management, change and crisis communication and the ways of influencing (lobbying). He/she is able to recognise situations where those communication skills are needed. He/she knows the significance of those in terms of advocating welfare of the organisation he/she represents. He/she is able to apply the tools and best practices in simple cases.
Arviointikriteerit, hyvä (3-4) (OJ)
The student can explain why conflict management, change and crisis communication, and influencing are important for any organisation. He/she has, to some extent, the ability to apply theories on them in conjunction with real life cases. He/she is able to participate in producing credible and implementable plans for situations where these are needed. The student is able to act in a sustainable way ethically in delicate conflict and crisis situations.
Arviointikriteerit, kiitettävä (5) (OJ)
The student is able to take initiative in complex conflict and crisis situations, as well as in lobbying for his/her organisation. He/she is able to co-lead the group responsibly for prompt action that is often required, in terms of preserving the organisation from winding up in further predicament. He/she can be entrusted the role of a spokesperson and mediator even in demanding conflict and crisis cases. He/she understands the significance of trustworthy appearance while addressing demanding cases on behalf of his/her organisation.
Aika ja paikka
Begins on Sept 1, 2021.
Tenttien ja uusintatenttien ajankohdat
None.
Arviointimenetelmät ja arvioinnin perusteet
Assessment will be performed on a scale 0-5.
The assignments will be graded and the average will be the final grade.
Arviointiasteikko
0-5
Opiskelumuodot ja opetusmenetelmät
Lectures, distance learning, exercises, demonstrations, cases, videos.
Oppimateriaalit
Materials provided by the teachers in Moodle.
Opiskelijan ajankäyttö ja kuormitus
Online teaching 15 hours
Exercises 30 hours
Reading the materials 40 hours
Preparing a video + handout 15 hours
Sisällön jaksotus
100% online course, doable in student's own pace.
Toteutuksen valinnaiset suoritustavat
none.
Harjoittelu- ja työelämäyhteistyö
Work place cases.
Kansainvälisyys
International examples.
Lisätietoja opiskelijoille
-
Arviointikriteerit - hylätty (0) (Ei käytössä, kts Opintojakson Arviointikriteerit ylempänä)
The student fails to submit the given assignments as required.
Arviointikriteerit - tyydyttävä (1-2) (Ei käytössä, kts Opintojakson Arviointikriteerit ylempänä)
The student can name basic concepts of conflict management, change and crisis communication and the ways of influencing (lobbying). He/she is able to recognise situations where these communication skills are needed. He/she knows the significance of these in terms of advocating the welfare of the organisation he/she represents. He/she is able to apply the tools and best practices in simple cases.
Arviointikriteerit - hyvä (3-4) (Ei käytössä, kts Opintojakson Arviointikriteerit ylempänä)
The student can explain why conflict management, change and crisis communication, and influencing are important for any organisation. He/she has, to some extent, the ability to apply theories on them in conjunction with real-life cases. He/she is able to participate in producing credible and implementable plans for situations where these are needed. The student is able to act in a sustainable way ethically in delicate conflict and crisis situations.
Arviointikriteerit - kiitettävä (5) (Ei käytössä, kts Opintojakson Arviointikriteerit ylempänä)
The student is able to take initiative in complex conflict and crisis situations, as well as in lobbying for his/her organisation. He/she is able to co-lead the group responsibly for prompt action that is often required, in terms of preserving the organisation from winding up in a further predicament. He/she can be entrusted the role of a spokesperson and mediator even in demanding conflict and crisis cases. He/she understands the significance of trustworthy appearance while addressing demanding cases on behalf of his/her organisation.
Ilmoittautumisaika
02.12.2022 - 16.01.2023
Ajoitus
01.01.2023 - 06.03.2023
Laajuus
5 op
Toteutustapa
Lähiopetus
Yksikkö
Liiketalous ja media
Toimipiste
TAMK Pääkampus
Opetuskielet
- Englanti
Koulutus
- Bachelor's Degree Programme in International Business
Opettaja
- Kai Hintsanen
Vastuuhenkilö
Kai Hintsanen
Ryhmät
-
23KVHN1KExchange Students International Business S2023
-
20IBInternational Business 2020, kaikki
-
21IBInternational Business, syksy 2021, kaikki
Tavoitteet (OJ)
The course aims at improving the students’ understanding of conflict management, resolution and communication, in a company or organizational environment. Furthermore, crisis communication is among the essential topics of this course. There is an increasing need for settling disputes between individuals and groups of individuals, as a result of internationalization of business and a variety of financial restraints that cause tension among management and personnel of a company (internal conflict management). External conflict management deals with measures a company must take in order to control its brand, image, customer and stakeholder relations, in circumstances of uncertainties and even open conflicts. It is suitable for students who are interested in developing one’s conflict and crisis management abilities, especially in terms of communication.
After completing the course, the student will be able to:
• understand basics of conflict management and resolution in a company.
• understand crisis communication in organizational environment.
Sisältö (OJ)
The contents include the followings:
• demonstrations, examples,creation of conflict and crisis resolution strategy/plans,
• communication rehearsals and analyses.
Esitietovaatimukset (OJ)
None.
Lisätiedot (OJ)
Implementation Plan.
Arviointikriteerit, tyydyttävä (1-2) (OJ)
The student can name basic concepts of conflict management, change and crisis communication and the ways of influencing (lobbying). He/she is able to recognise situations where those communication skills are needed. He/she knows the significance of those in terms of advocating welfare of the organisation he/she represents. He/she is able to apply the tools and best practices in simple cases.
Arviointikriteerit, hyvä (3-4) (OJ)
The student can explain why conflict management, change and crisis communication, and influencing are important for any organisation. He/she has, to some extent, the ability to apply theories on them in conjunction with real life cases. He/she is able to participate in producing credible and implementable plans for situations where these are needed. The student is able to act in a sustainable way ethically in delicate conflict and crisis situations.
Arviointikriteerit, kiitettävä (5) (OJ)
The student is able to take initiative in complex conflict and crisis situations, as well as in lobbying for his/her organisation. He/she is able to co-lead the group responsibly for prompt action that is often required, in terms of preserving the organisation from winding up in further predicament. He/she can be entrusted the role of a spokesperson and mediator even in demanding conflict and crisis cases. He/she understands the significance of trustworthy appearance while addressing demanding cases on behalf of his/her organisation.
Arviointiasteikko
0-5
Ilmoittautumisaika
08.06.2022 - 14.11.2022
Ajoitus
14.11.2022 - 15.12.2022
Laajuus
5 op
Toteutustapa
Lähiopetus
Yksikkö
International Business
Toimipiste
TAMK Pääkampus
Opetuskielet
- Englanti
Koulutus
- Bachelor's Degree Programme in International Business
Opettaja
- Kai Hintsanen
Vastuuhenkilö
Kai Hintsanen
Ryhmät
-
22KVHN2Exchange Students International Business A2022
-
20IBInternational Business 2020, kaikki
-
21IBInternational Business, syksy 2021, kaikki
Tavoitteet (OJ)
The course aims at improving the students’ understanding of conflict management, resolution and communication, in a company or organizational environment. Furthermore, crisis communication is among the essential topics of this course. There is an increasing need for settling disputes between individuals and groups of individuals, as a result of internationalization of business and a variety of financial restraints that cause tension among management and personnel of a company (internal conflict management). External conflict management deals with measures a company must take in order to control its brand, image, customer and stakeholder relations, in circumstances of uncertainties and even open conflicts. It is suitable for students who are interested in developing one’s conflict and crisis management abilities, especially in terms of communication.
After completing the course, the student will be able to:
• understand basics of conflict management and resolution in a company.
• understand crisis communication in organizational environment.
Sisältö (OJ)
The contents include the followings:
• demonstrations, examples,creation of conflict and crisis resolution strategy/plans,
• communication rehearsals and analyses.
Esitietovaatimukset (OJ)
None.
Lisätiedot (OJ)
Implementation Plan.
Arviointikriteerit, tyydyttävä (1-2) (OJ)
The student can name basic concepts of conflict management, change and crisis communication and the ways of influencing (lobbying). He/she is able to recognise situations where those communication skills are needed. He/she knows the significance of those in terms of advocating welfare of the organisation he/she represents. He/she is able to apply the tools and best practices in simple cases.
Arviointikriteerit, hyvä (3-4) (OJ)
The student can explain why conflict management, change and crisis communication, and influencing are important for any organisation. He/she has, to some extent, the ability to apply theories on them in conjunction with real life cases. He/she is able to participate in producing credible and implementable plans for situations where these are needed. The student is able to act in a sustainable way ethically in delicate conflict and crisis situations.
Arviointikriteerit, kiitettävä (5) (OJ)
The student is able to take initiative in complex conflict and crisis situations, as well as in lobbying for his/her organisation. He/she is able to co-lead the group responsibly for prompt action that is often required, in terms of preserving the organisation from winding up in further predicament. He/she can be entrusted the role of a spokesperson and mediator even in demanding conflict and crisis cases. He/she understands the significance of trustworthy appearance while addressing demanding cases on behalf of his/her organisation.
Arviointiasteikko
0-5
Ilmoittautumisaika
20.11.2021 - 09.03.2022
Ajoitus
07.03.2022 - 31.07.2022
Laajuus
5 op
Virtuaaliosuus
2 op
Toteutustapa
60 % Lähiopetus, 40 % Etäopetus
Yksikkö
International Business
Toimipiste
TAMK Pääkampus
Opetuskielet
- Englanti
Paikat
15 - 30
Koulutus
- Bachelor's Degree Programme in International Business
Opettaja
- Kai Hintsanen
Vastuuhenkilö
Kai Hintsanen
Ryhmät
-
20IBInternational Business 2020, kaikki
-
22KVHN1Exchange Students International Business 2022 Spring
Tavoitteet (OJ)
The course aims at improving the students’ understanding of conflict management, resolution and communication, in a company or organizational environment. Furthermore, crisis communication is among the essential topics of this course. There is an increasing need for settling disputes between individuals and groups of individuals, as a result of internationalization of business and a variety of financial restraints that cause tension among management and personnel of a company (internal conflict management). External conflict management deals with measures a company must take in order to control its brand, image, customer and stakeholder relations, in circumstances of uncertainties and even open conflicts. It is suitable for students who are interested in developing one’s conflict and crisis management abilities, especially in terms of communication.
After completing the course, the student will be able to:
• understand basics of conflict management and resolution in a company.
• understand crisis communication in organizational environment.
Sisältö (OJ)
The contents include the followings:
• demonstrations, examples,creation of conflict and crisis resolution strategy/plans,
• communication rehearsals and analyses.
Esitietovaatimukset (OJ)
None.
Lisätiedot (OJ)
Implementation Plan.
Arviointikriteerit, tyydyttävä (1-2) (OJ)
The student can name basic concepts of conflict management, change and crisis communication and the ways of influencing (lobbying). He/she is able to recognise situations where those communication skills are needed. He/she knows the significance of those in terms of advocating welfare of the organisation he/she represents. He/she is able to apply the tools and best practices in simple cases.
Arviointikriteerit, hyvä (3-4) (OJ)
The student can explain why conflict management, change and crisis communication, and influencing are important for any organisation. He/she has, to some extent, the ability to apply theories on them in conjunction with real life cases. He/she is able to participate in producing credible and implementable plans for situations where these are needed. The student is able to act in a sustainable way ethically in delicate conflict and crisis situations.
Arviointikriteerit, kiitettävä (5) (OJ)
The student is able to take initiative in complex conflict and crisis situations, as well as in lobbying for his/her organisation. He/she is able to co-lead the group responsibly for prompt action that is often required, in terms of preserving the organisation from winding up in further predicament. He/she can be entrusted the role of a spokesperson and mediator even in demanding conflict and crisis cases. He/she understands the significance of trustworthy appearance while addressing demanding cases on behalf of his/her organisation.
Arviointiasteikko
0-5