Service DesignLaajuus (5 cr)
Code: IM00DT14
Credits
5 op
Objectives
Student is able to:
- Define what service design is
- Apply different service design methods
- Design interactive services in a user-centered and co-creative way
- Use analytics to improve the service experience quality
Content
Process, principles, tools and methods, service designer’s role, visual design in digital service design.
Prerequisites
None
Assessment criteria, satisfactory (1-2)
TAMK's general instruction for grading will be applied and details agreed at the beginning of course implementation:
https://intra.tamk.fi/web/tutkinto-opinto-opas/arviointi
Assessment criteria, good (3-4)
TAMK's general instruction for grading will be applied and details agreed at the beginning of course implementation:
https://intra.tamk.fi/web/tutkinto-opinto-opas/arviointi
Assessment criteria, excellent (5)
TAMK's general instruction for grading will be applied and details agreed at the beginning of course implementation:
https://intra.tamk.fi/web/tutkinto-opinto-opas/arviointi
Enrolment period
02.05.2024 - 25.10.2024
Timing
31.10.2024 - 16.12.2024
Credits
5 op
Virtual portion
2 op
Mode of delivery
60 % Contact teaching, 40 % Online learning
Unit
Media and Arts
Campus
TAMK Mediapolis
Teaching languages
- English
Seats
15 - 25
Degree programmes
- Bachelor's Degree Programme in Media and Arts
Teachers
- Media-and-Arts Virtuaalihenkilö
- Kirsi Karimäki
Person in charge
Kirsi Karimäki
Groups
-
19MEDIAART
-
22MEDIAART
-
20MEDIAART
-
21MEDIAART
-
23MEDIAARTDegree Programme in Media and Arts
Objectives (course unit)
Student is able to:
- Define what service design is
- Apply different service design methods
- Design interactive services in a user-centered and co-creative way
- Use analytics to improve the service experience quality
Content (course unit)
Process, principles, tools and methods, service designer’s role, visual design in digital service design.
Prerequisites (course unit)
None
Assessment criteria, satisfactory (1-2) (course unit)
TAMK's general instruction for grading will be applied and details agreed at the beginning of course implementation:
https://intra.tamk.fi/web/tutkinto-opinto-opas/arviointi
Assessment criteria, good (3-4) (course unit)
TAMK's general instruction for grading will be applied and details agreed at the beginning of course implementation:
https://intra.tamk.fi/web/tutkinto-opinto-opas/arviointi
Assessment criteria, excellent (5) (course unit)
TAMK's general instruction for grading will be applied and details agreed at the beginning of course implementation:
https://intra.tamk.fi/web/tutkinto-opinto-opas/arviointi
Location and time
Most of the course days are organised as contact teaching in Mediapolis. Distance learning days are organised on Zoom. All the course days require active participation, most common learning method is workshop, Lessons are not recorded.
Exam schedules
No tests, but assignments and presentations.
Assessment methods and criteria
Tamk general evaluation criteria will be used
https://www.tuni.fi/studentsguide/handbook/tamk?search=tamk%20assessment%20criteria&page=2198
In addition to that these will be used in assesment:
Active participation to the classes
Quality of the tasks
Assessment scale
0-5
Teaching methods
Lectures, assignments, issue based discussions, case solutions, prototyping and student's presentations.
Learning materials
Teachers will instruct about reading materials during the course
Student workload
In addition to the lessons, reserve time for the self study and assignments.
Content scheduling
Preliminary program:
31.10.2024 Course start-up. Basics of Service Design 1: Introduction.
05.11.2024 Basics of Service Design 2: Working as Service Designer.
06.11.2024 Work with the assignments
07.11.2024 Service creation 1.
12.11.2024 Service creation 2.
13.11.2024 Prototyping in Service Design 1.
19.11.2024 Prototyping in Service Design 2.
20.11.2024 Work with the assignments
21.11.2024 Final day of contact teaching
Practical training and working life cooperation
The students will connect to the working life through assignments.
Further information
The students should have basic understanding of user experience design before entering the course. In other cases, please contact the teacher.
Assessment criteria - satisfactory (1-2) (Not in use, Look at the Assessment criteria above)
https://www.tuni.fi/studentsguide/handbook/tamk?search=tamk%20assessment%20criteria&page=2198
Assessment criteria - good (3-4) (Not in use, Look at the Assessment criteria above)
https://www.tuni.fi/studentsguide/handbook/tamk?search=tamk%20assessment%20criteria&page=2198
Assessment criteria - excellent (5) (Not in use, Look at the Assessment criteria above)
https://www.tuni.fi/studentsguide/handbook/tamk?search=tamk%20assessment%20criteria&page=2198
Enrolment period
02.05.2023 - 20.10.2023
Timing
24.10.2023 - 21.11.2023
Credits
5 op
Virtual portion
2 op
Mode of delivery
60 % Contact teaching, 40 % Online learning
Unit
Media and Arts
Campus
TAMK Mediapolis
Teaching languages
- English
Seats
15 - 25
Degree programmes
- Bachelor's Degree Programme in Media and Arts
Teachers
- Media-and-Arts Virtuaalihenkilö
- Kirsi Karimäki
Person in charge
Kirsi Karimäki
Groups
-
19MEDIAART
-
22MEDIAART
-
20MEDIAART
-
21MEDIAART
Objectives (course unit)
Student is able to:
- Define what service design is
- Apply different service design methods
- Design interactive services in a user-centered and co-creative way
- Use analytics to improve the service experience quality
Content (course unit)
Process, principles, tools and methods, service designer’s role, visual design in digital service design.
Prerequisites (course unit)
None
Assessment criteria, satisfactory (1-2) (course unit)
TAMK's general instruction for grading will be applied and details agreed at the beginning of course implementation:
https://intra.tamk.fi/web/tutkinto-opinto-opas/arviointi
Assessment criteria, good (3-4) (course unit)
TAMK's general instruction for grading will be applied and details agreed at the beginning of course implementation:
https://intra.tamk.fi/web/tutkinto-opinto-opas/arviointi
Assessment criteria, excellent (5) (course unit)
TAMK's general instruction for grading will be applied and details agreed at the beginning of course implementation:
https://intra.tamk.fi/web/tutkinto-opinto-opas/arviointi
Location and time
Most of the course days are organised as contact teaching in Mediapolis. Distance learning days are organised on Zoom. All the course days require active participation, most common learning method is workshop, Lessons are not recorded.
Exam schedules
No tests, but assignments and presentations.
Assessment methods and criteria
Tamk general evaluation criteria will be used
https://www.tuni.fi/studentsguide/handbook/tamk?search=tamk%20assessment%20criteria&page=2198
In addition to that these will be used in assesment:
Active participation to the classes
Quality of the tasks
Assessment scale
0-5
Teaching methods
Lectures, assignments, issue based discussions, case solutions, prototyping and student's presentations.
Learning materials
Teachers will instruct about reading materials during the course
Student workload
In addition to the lessons, reserve time for the self study and assignments.
Content scheduling
Prelimary program:
24.10.2023 Course start-up. Basics of Service Design 1: Introduction.
25.10.2023 Basics of Service Design 2: Working as Service Designer.
31.10.2023 Service creation 1
1.11.2023 Service creation 2
7.11.2023 Customer journey maps for own projects.
14.11.2023 Prototyping in Service Design 1.
15.11.2023 Prototyping in Service Design 2.
21.11.2023.Final day of contact teaching.
Practical training and working life cooperation
The students will connect to the working life through assignments.
Further information
The students should have basic understanding of user experience design before entering the course. In other cases, please contact the teacher.
Assessment criteria - satisfactory (1-2) (Not in use, Look at the Assessment criteria above)
https://www.tuni.fi/studentsguide/handbook/tamk?search=tamk%20assessment%20criteria&page=2198
Assessment criteria - good (3-4) (Not in use, Look at the Assessment criteria above)
https://www.tuni.fi/studentsguide/handbook/tamk?search=tamk%20assessment%20criteria&page=2198
Assessment criteria - excellent (5) (Not in use, Look at the Assessment criteria above)
https://www.tuni.fi/studentsguide/handbook/tamk?search=tamk%20assessment%20criteria&page=2198
Enrolment period
02.05.2022 - 24.10.2022
Timing
01.11.2022 - 30.11.2022
Credits
5 op
Virtual portion
4 op
RDI portion
3 op
Mode of delivery
20 % Contact teaching, 80 % Online learning
Unit
Media and Arts
Campus
TAMK Mediapolis
Teaching languages
- English
Seats
15 - 25
Degree programmes
- Bachelor's Degree Programme in Media and Arts
Teachers
- Kirsi Karimäki
Person in charge
Kirsi Karimäki
Groups
-
19MEDIAART
-
20MEDIAART
-
21MEDIAART
-
18MEDIAART
Objectives (course unit)
Student is able to:
- Define what service design is
- Apply different service design methods
- Design interactive services in a user-centered and co-creative way
- Use analytics to improve the service experience quality
Content (course unit)
Process, principles, tools and methods, service designer’s role, visual design in digital service design.
Prerequisites (course unit)
None
Assessment criteria, satisfactory (1-2) (course unit)
TAMK's general instruction for grading will be applied and details agreed at the beginning of course implementation:
https://intra.tamk.fi/web/tutkinto-opinto-opas/arviointi
Assessment criteria, good (3-4) (course unit)
TAMK's general instruction for grading will be applied and details agreed at the beginning of course implementation:
https://intra.tamk.fi/web/tutkinto-opinto-opas/arviointi
Assessment criteria, excellent (5) (course unit)
TAMK's general instruction for grading will be applied and details agreed at the beginning of course implementation:
https://intra.tamk.fi/web/tutkinto-opinto-opas/arviointi
Location and time
Part of the course days are organised as contact teaching in Mediapolis. Distance learning days are organised on Zoom. Change of plan is possible. All the course days require active participation, most common learning method is workshop, Lessons are not recorded.
Exam schedules
No tests, but assignments and presentations.
Assessment methods and criteria
Tamk general evaluation criteria will be used
https://www.tuni.fi/studentsguide/handbook/tamk?search=tamk%20assessment%20criteria&page=2198
In addition to that these will be used in assesment:
Active participation to the classes
Quality of the tasks
Assessment scale
0-5
Teaching methods
Lectures, assignments, issue based discussions, case solutions, prototyping and student's presentations.
Learning materials
Teachers will instruct about reading materials during the course
Student workload
In addition to the lessons, reserve time for the self study and assignments.
Content scheduling
Basics of service design. Customer journey map. Service blueprint. Prototyping in service design.
Practical training and working life cooperation
The students will connect to the working life through assignments.
Further information
The students should have basic understanding of user experience design before entering the course, e.g. Introduction to User Experience Design Course or studies in User Experience Design minor or similar skills.
Assessment criteria - satisfactory (1-2) (Not in use, Look at the Assessment criteria above)
https://www.tuni.fi/studentsguide/handbook/tamk?search=tamk%20assessment%20criteria&page=2198
Assessment criteria - good (3-4) (Not in use, Look at the Assessment criteria above)
https://www.tuni.fi/studentsguide/handbook/tamk?search=tamk%20assessment%20criteria&page=2198
Assessment criteria - excellent (5) (Not in use, Look at the Assessment criteria above)
https://www.tuni.fi/studentsguide/handbook/tamk?search=tamk%20assessment%20criteria&page=2198