Study Guide

Objectives (course unit)

The course focuses on enhancing professional business communication skills in multicultural environments.

After completing the course students will be able to:

• tell about their personality, education, work experience, tasks, and duties at work by using professional English
• meet customers’ needs when servicing the customer base and communicating with interest groups
• follow and participate in the development of their field by using different ways of communication.

Content (course unit)

• What can the students communicate on their competence and working life environment

• What kind of qualifications do the students need to succeed in multicultural customer-based interaction?

• How can the students develop their competence and acquire business-related information?

Further information (course unit)

European Framework of Reference for Languages B2 level.

Assessment criteria, satisfactory (1-2) (course unit)

Englanniksi

• pronunciation is not always correct but it is understandable
• comprehension of key points of limited professional material is good
• ability to acquire and share basic knowledge
• basic and some unclear expressions are used in communication, but main message is shared and transmitted with some professional touch
• communication seems clumsy and limited but some attention is paid to interaction

Assessment criteria, good (3-4) (course unit)

• pronunciation sounds clear and quite natural
• comprehension of key points as well as details of professional material is good
• acquired knowledge can be implemented
• clear professional expressions are used and the number of mistakes is limited
• communication seems professional and interpersonal skills are quite good

Assessment criteria, excellent (5) (course unit)

• pronunciation sounds clear and natural with different nuances in tone
• comprehension of key points as well as details of demanding professional material is good
• acquired knowledge can be implemented with ease
• fluent and proficient language is used with a good sense of style and register
• communication seems professional, interactive, and efficient with very few mistakes made

Location and time

On campus according to the timetable.

Exam schedules

Please see Methods and Grounds for Evaluation.

Assessment methods and criteria

The assessment is based on successful completion of the following tasks and activities:
• Job interview (group activity; individual grade: pass/fail)
• Company presentation at the trade fair (pair task; individual grade incl.self- and peer assessment: 0-5)
• Company meeting (group activity; individual grade: pass/fail)
• Written exam in TUNI Exam (individual task; individual grade: 0-5)
• Overall participation in the course such as attendance, engagement with the course material, participation in class activities and completion of home assignments is also taken into consideration when determining the final grade.

All the parts of the assessment must be completed to receive credits for the course.

Assessment scale

0-5

Teaching methods

Contact teaching, presentations, discussions, pair and group work, individual tasks and independent study.

Learning materials

• Materials in Moodle
• Business Express, T. Niskanen, J. Vetter, R. Urbom, SanomaPro Oy. Note: Limited copies are available at TAMK library.

Student workload

Total course – 5 cr x 27 h = 135 study hours incl.:
• contact lessons – 14 x 2 h = 28 h
• independent study – 107 h

Content scheduling

• Oral skills (presentations, meetings, negotiations, telephone communication, video conferencing, social interaction)
• Writing skills (CVs, emails, agenda, meeting minutes, business documents such as enquiries, proposals, quotations, complaints, etc.)
• Grammar as needed

Completion alternatives

OPTION 1
Students who have completed corresponding studies at another university or university of applied sciences may apply for credit transfer in Hyvähot/CreTa (in English). Further information is available at https://intra.tuni.fi/fi/opetus/opetuksen-toteutus/hyvaksilukeminen/viestinta-ja-kieliopintojen-hyvaksilukeminen.

OPTION 2
Students who already have the skills and competences that are aligned with the course objectives may apply for recognition of prior learning through competences demonstration (application in Hyvähot/CreTa in English). Further information is available at https://intra.tuni.fi/fi/opetus/opetuksen-toteutus/hyvaksilukeminen/viestinta-ja-kieliopintojen-hyvaksilukeminen.

OPTION 3
Students with strong English language skills can apply for one of the Fast Track implementations:
• N-00CY46-3019 (16.09.2024 - 10.11.2024)
• N-00CY46-3020 (07.10.2024.- 30.11.2024)

All alternative ways of completing the course should be discussed with the teacher at the beginning of the course.

Further information

• Mandatory attendance – 80%.
• There is no online or hybrid option (some students on campus, some online).