Study Guide

Objectives (course unit)

The course focuses on enhancing professional business communication skills in multicultural environments.

After completing the course students will be able to:

• tell about their personality, education, work experience, tasks, and duties at work by using professional English
• meet customers’ needs when servicing the customer base and communicating with interest groups
• follow and participate in the development of their field by using different ways of communication.

Content (course unit)

• What can the students communicate on their competence and working life environment

• What kind of qualifications do the students need to succeed in multicultural customer-based interaction?

• How can the students develop their competence and acquire business-related information?

Further information (course unit)

European Framework of Reference for Languages B2 level.

Assessment criteria, satisfactory (1-2) (course unit)

Englanniksi

• pronunciation is not always correct but it is understandable
• comprehension of key points of limited professional material is good
• ability to acquire and share basic knowledge
• basic and some unclear expressions are used in communication, but main message is shared and transmitted with some professional touch
• communication seems clumsy and limited but some attention is paid to interaction

Assessment criteria, good (3-4) (course unit)

• pronunciation sounds clear and quite natural
• comprehension of key points as well as details of professional material is good
• acquired knowledge can be implemented
• clear professional expressions are used and the number of mistakes is limited
• communication seems professional and interpersonal skills are quite good

Assessment criteria, excellent (5) (course unit)

• pronunciation sounds clear and natural with different nuances in tone
• comprehension of key points as well as details of demanding professional material is good
• acquired knowledge can be implemented with ease
• fluent and proficient language is used with a good sense of style and register
• communication seems professional, interactive, and efficient with very few mistakes made

Location and time

Weekly lessons at TAMK. See the detailed schedule on Moodle

Exam schedules

Assessment is based on several course assignments, which are explained at the beginning of the course.

Assessment methods and criteria

- Assessment is based on several course assignments, which are explained at the beginning of the course. All mandatory assignments must be completed successfully to receive a final grade for the study module.
- The course has an 80% attendance requirement, and at least 60% of all Moodle exercise tasks must be completed. Attendance, class participation, and task completion impact the grade, especially in borderline cases

Assessment scale

0-5

Teaching methods

Contact teaching, exercises, collaborative learning, online learning, exam.

Learning materials

Moodle material.
To support your studies: Business Express (by Niskanen, Vetter, and Urbom, published by SanomaPro Oy, latest edition). Please note that it’s available in limited quantities at the TAMK library; consider checking other libraries or purchasing a used copy.

Student workload

Weekly lessons at TAMK, independent study. Several mandatory course assignments.

Content scheduling

The course focuses on enhancing professional business communication skills in multicultural environments.

Contents:
- Education
- Employment
- Applying for a job
- Cross-cultural communication
- Company presentations
- Business and society
- Style of business expressions
- Business correspondence
- Packing, Quotations
- Meetings and negotiations
- Complaints

Completion alternatives

If your English language skills are strong, you can apply for the Fast Track implementation:

N-00CY46-3019 (16.9.-10.11.2024)
or
N-00CY46-3020 (7.10.-30.11.2024)

It is possible to apply for credit transfer for the course if you have completed higher education studies that align with the course content description or possess the relevant knowledge and skills described in the course content (e.g., extensive international work experience). Please contact the teacher before the course starts,

Further information

- Studies (5 ECTS credits) are divided into two different periods (1st and 2nd period).
- Prerequisites for the course: Completion of upper secondary education or a vocational degree, with a B2 proficiency level according to the European Framework. - Take a skills test and register for any preparatory courses if necessary.
- Anne Kopperoinen (anne.kopperoinen@tuni.fi) can be reached via email or Teams by appointment in advance.