Total Quality Management 2 (6op)
Opintojakson tunnus: E-01146
Opintojakson perustiedot
- Laajuus
- 6 op
Osaamistavoitteet
To give the student the ability to use quality tools and systems.
Sisältö
Systematic approach to measure customer satisfaction. Techniques used in quality planning, process management and control (SPC-tools), quality teamwork.
Lisätiedot
Literature: Will be announced in teh beginning of the course. Educational methods: teach-in, demonstrations, self study/distance learning, assignments, coursework, summary report/essay, exam, net learning, field-work (incl. study trips) and seminar. Prerequisites: E-01145, E-01034. Language of instruction: English. Study year: 3-4.