Customer Service and Interpersonal Networks (6cr)

Content

Type of course Compulsory

Level of course Professional studies

Objective of course
Students familiarize themselves with service and cooperation in the internationalising field of tourism and catering. They learn to understand differences between customers and know customer behaviour regularities.

Course contents
- service culture
- service process
- quality
- management of customerships, relationship marketing

Teaching methods
- tutorials
- lectures
- exercises

Assessment methods
- exercises
- examination
- tutorials

Prerequisites
-

Language of instruction
Finnish

Required / Recommended reading
Will be agreed on at the beginning of the course

Name of lecturer(s)
Mikael Lindell

Year of study
1

Period
1-4