Service Situations (5cr)

Content

Type of course
Compulsory

Level of course
Professional studies

Objective of course
Students are familiarised with the basics of organising service situations. They can realize services economically and appropriately. Students familiarize themselves with basics of service and organisation of the most common client events in working life.

Course contents
-principles of organising service situations
-diverse facility arrangements
-basics of service
-most common client events in working life (business lunch, cocktail party, buffet)
-acting in diverse service situations

Teaching methods
-lectures
-practical exercises
-learning diary

Assessment methods
- active participation
- learning diary

Prerequisites
-

Required/Recommended reading
- literature will be agreed on at the beginning of the course

Name of lecturers
Taija Karhe, Eija Reunanen

Year of study
1

Semester/Period
Spring/ 3

Language of instruction
Finnish