Process and Quality ManagementLaajuus (5 cr)

Objectives

Students
•Know the basics and methods of quality improvement and management
•Know the central quality management systems and their contents
•Know the basics and methods of process management
•Are able to describe, measure and develop processes

Content

•Process thinking and process management
•Quality management systems
•Process description
•Measurement of process performance and continuous improvement
the basics and methods of quality improvement
•Quality management as a part of developing professional practice in a work unit