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CUSTOMER RELATIONSHIP MANAGEMENTLaajuus (5 cr)

Course unit code: 7H00CB18

General information


Credits
5 cr

Objectives

Students
•know the challenges and duties of customer orientation in social welfare and health care
•know the contents and methods of managing customerships
•are able to manage customerships and processes connected to them in cooperative networks and in chancing professional environments

Content

•customer orientation in social welfare and health care
•customership processes
•customership management

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