Customers as Service Developers (5cr)
Course unit code: 8U00CO27
General information
- Credits
- 5 cr
Objectives
What is service development process like?
Why are services developed in cooperation with customers and interest groups?
How to integrate customers and other interest groups into the service development process?
Content
Students
• can as experts develop service processes of companies
• understand the importance of customers and interest groups in service development
• can make customers and interest groups commit themselves to development activities.