Operations Management (5cr)
Course unit code: 3B-25E
General information
- Credits
- 5 cr
Objectives
This course is designed to provide a basic framework for understanding operations management and its organizational and managerial context. It begins with a brief history of the changing nature of operations in a manufacturing context, but emphasizes that the operations function is significant in all types of organization, whether they produce goods or provide services, and whether they are in the private, public or voluntary sectors. The course will include a part concerning the SCM and ERP systems based on the SAP All in One.
This course presents a process model of operations that describes inputs being transformed into outputs within the boundary of an operations system. It also discusses the role of operations managers, in particular the importance of focusing on suppliers and customers who are outside this boundary, as well as on other aspects of the operations system's external environment.
After completing the course, the students will be able to:
Define ‘operations’ and ‘operations management’.
Identify the roles and responsibilities of operations managers in different organizational context.
Identify the operations management aspects of the company.
Apply the ‘transformation model’ to identify the inputs, transformation processes and outputs of an organization.
Identify the operational and administrative processes in the organization.
Describe the boundaries of an operations system, and recognize its interfaces with other functional areas within the organization and with its external environment.
Know how to make the forecasting calculation in order to understand better the inventory management.
Navigate and work in a real ERP environment.
Content
What are the concepts of operations and productivity in the service and production companies?
What are the operations strategies in a Global environment ?
What are the forecasting methods?
What are the process strategies?
What is the planning process: Aggregate planning, Capacity planning, MRP, ERP, SCM ?
How does the ERP system work (ERP-SAP)?