Study Guide

Objectives

The course aims to provide understanding of the different steps of product or service design process in practice. It gives a good understanding of how the idea is developed into a ready product or service. The course approach is practical: teams of 3-4 students pick up project from a commissioning company/organization or start a project of their own.

After completing the course, the student will be able to:
• apply the concepts and theories of product and service design into practice.
• carry out consultation projects in product and service design area.
• accomplish the project, analyze and report the results to customer.
• plan and implement a project independently and as member of a team.

Content

The contents include the followings:
• How to implement product design project in practice?
• How to implement service design project in practice?
• How to manage the customer interface in consultation projects?

Prerequisites

None.

Assessment criteria, satisfactory (1-2)

The student can apply the concepts and theories of product and service design into practice. He/she can carry out simple consultation projects in product and service design area. Under supervision and with the support of a mentor, the student is able to accomplish the project and report the results to the customer. He/she can support a consultation project as member of a team.

Assessment criteria, good (3-4)

The student is familiar with the concepts and theories of product and service design and can utilise these concepts in a practical business case consultation project. He/she can independently and as a member of a group carry out consultation projects in the product and service design area. The student is able to plan, implement, and evaluate consultation projects and is able to report the project results to the customer. He/she can contribute to the outcomes of a consultation project as member of a team.

Assessment criteria, excellent (5)

The student has in-depth understanding of the concepts and theories of product and service design and can utilise these concepts in a practical business case consultation project. He/she can independently and as a member of a group carry out consultation projects in the product and service design area, plus he/she is able to reflect on his/her own service design work progress. The student is able to plan, implement, and evaluate consultation projects and is able to report the project results to the customer. He/she can contribute and enhance the outcomes of a consultation project as member of a team. The student actively facilitates the outcome of the consultation project.

Further information

Implementation plan.