Sustainable Wellbeing for Customers (5 cr)

Objectives (course unit)

Student:
- recognizes the importance of hospitality and empathy in the service business
- understand the importance, challenges and opportunities of sustainable development in their profession
- is able to describe, evaluate and visualize the service and the customer experience
- is able to structure well-being as a value-added factor of the service
- identify the link between the creation of well-being and the implementation of the service
- is able to take into account the possibilities of creating well-being in the production of new services

Content (course unit)

WHAT do service competence, hospitality and empathy mean in the service business?
WHY does the service business play an increasingly central role in creating well-being?
HOW can the dimensions and importance of sustainable development and well-being in a responsible service business be taken into account?
HOW can customer experience and service be evaluated and modeled using design thinking methods?
WHY should a restoration student get excited about the continuous development of service, responsibility and well-being skills?

Assessment criteria, satisfactory (1-2) (course unit)

The student is able to define concepts related to sustainable and responsible service business. The student recognizes concepts related to customer experience and well-being.
The student is familiar with design thinking and its methods from the perspective of a restoronomist.
The student performs the given tasks under supervision. The student is able to look at and evaluate things from his / her own perspective and taking responsibility for his / her own performance.

Assessment criteria, good (3-4) (course unit)

The student is able to structure the relationships between concepts related to sustainable and responsible business. The student is able to explain the concepts related to customer experience and well-being, combining them with service activities.
The student is able to apply design thinking and choose suitable methods, as well as justify their choices to solve service problems.
The student cooperates responsibly and commits to the activities of the team, developing their interaction skills.

Assessment criteria, excellent (5) (course unit)

The student understands the entities of a sustainable and responsible service business that emphasizes well-being.
The student recognizes the relationships between sustainability, well-being and the customer experience.
The student is able to analyze and compare the customer's experience and the creation of well-being in service activities.
The student is able to evaluate different ways of working and solutions when creating a new type of well-being-generating service.
The student cooperates responsibly, flexibly and constructively, developing his or her own and the team's interaction. The student is able to reflect on his or her own and others' work.

Location and time

The study unit runs actively between 21 Aug and 12 Oct 2023. On Mondays we learn together at the campus, but on Tuesdays the teams work independently. On Thursdays the teachers provide online coaching via Zoom.

Exam schedules

No exam

Assessment methods and criteria

40% arvosanasta tulee alkuviikoille sijoittuvasta käsikirjasto-osuudesta, jossa on sekä yksilö- että tiimipanos (asteikko 0-5)

60% arvosanasta tulee viidelle viimeiselle viikolle sijoittuvasta palvelumuotoiluosuudesta, jossa tiimi arvioi ja mallintaa toimeksiantoon liittyvän palvelun. Lisäksi tähän osuuteen kuuluu itse- ja vertaisarviointi, joka tehdään yksilönä (asteikko 0-5)

Assessment scale

0-5

Teaching methods

A cavalcade of lectures, exercises and team work in a commissioner project

Learning materials

Teachers' material via Moodle, and material and information the students and teams have searched.

Student workload

Opintojakson laajuus 5 op.
1 op = 27h opiskelijan työtä
5 op = 135h opiskelijan työtä

Yhteinen kontaktiopetus ja ohjauskerrat = 48 h
Opiskelijan itsenäinen työskentely ja työskentely tiimin kanssa= 87h

Content scheduling

vko 34 Opintojakson toteutuksen esittely 21.8., tiimiytyminen, orientointiluennot (INFO)
vko 35 Vieraanvaraisuus ja asiakaskokemus
vko 36 Hyvinvointia kestävästi
vko 37-41 YRITYSTOIMEKSIANTO, PALVELUMUOTOILUN SOVELTAMINEN:
vko 37-38 Asiakasymmärryksen hankinta
vko 39 Kiteytys
vko 40 Ideointi
vko 41 Palvelun mallinnus, tiivistys ja esitys toimeksiantajalle 9.10., itse- ja vertaisarviointi 12.10.

Completion alternatives

Recognition / accreditation of prior learning is possible.

Practical training and working life cooperation

Cooperation with a company's development project

Further information

Opintojakson toteutus 21.8.-12.10.2023
maanantaisin klo 12.30-16.00 luentomaanantait (lähiopetus TAMK)
tiistaisin klo 12.30-16.00 tiimityötiistait (tiimien työskentely itsenäisesti, lähityöskentelyyn varattu tilat TAMK)
torstaisin klo 9.00-11.00 sparraustorstait, tiimien ohjausta (etänä Zoomin välityksellä - myöhemmin vahvistuu, mitkä ohjauskerrat ovat TAMKilla lähi)