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Customer-oriented Business Design (7 op)

Toteutuksen tunnus: 3B00DW75-3001

Toteutuksen perustiedot


Ilmoittautumisaika
25.11.2020 - 14.01.2021
Ilmoittautuminen toteutukselle on päättynyt.
Ajoitus
11.01.2021 - 14.05.2021
Toteutus on päättynyt.
Laajuus
7 op
Toteutustapa
Lähiopetus
Yksikkö
International Business
Toimipiste
TAMK Pääkampus
Opetuskielet
englanti
Koulutus
Bachelor's Degree Programme in International Business
Opettajat
Mari Helenius
Opintojakso
3B00DW75

Osaamistavoitteet (Opintojakso)

Students will learn to use service design methods. They will contact and communicate with their customers and develop their products further with them.

After completing the course the student will be able to
- develop customer-oriented product or service by using different kind of service design methods
- take into account customers’ needs
- contact customers

Sisältö (Opintojakso)

Course content
- How to test customers’ needs and interests?
- How to use tools for designing customer-oriented products and services?
- How to succeed in customer meetings?

Arviointikriteerit, hyväksytty/hylätty (Opintojakso)

Pass:
The student can apply service design methods accordingly. He/she can explain the desired outcomes of service design methods and make a plan for a service design workshop or sprint. The student can solve problems when working with service design methods. He/she can cooperate responsibly and is ready to develop his/her interaction skills.

Tenttien ja uusintatenttien ajankohdat

no exams

Arviointimenetelmät ja arvioinnin perusteet

Team evaluation

Arviointiasteikko

0-5

Opiskelumuodot ja opetusmenetelmät

Team learning

Oppimateriaalit

Book list in Teams

Opiskelijan ajankäyttö ja kuormitus

35 hours/ week

Toteutuksen valinnaiset suoritustavat

None

Arviointikriteerit - hyvä (3-4) (Ei käytössä, kts Opintojakson Arviointikriteerit ylempänä)

Pass:
The student can apply service design methods accordingly. He/she can explain the desired outcomes of service design methods and make a plan for a service design workshop or sprint. The student can solve problems when working with service design methods. He/she can cooperate responsibly and is ready to develop his/her interaction skills.

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