Customer-oriented Business Design (7 op)
Toteutuksen tunnus: 3B00DW75-3001
Toteutuksen perustiedot
- Ilmoittautumisaika
- 25.11.2020 - 14.01.2021
- Ilmoittautuminen toteutukselle on päättynyt.
- Ajoitus
- 11.01.2021 - 14.05.2021
- Toteutus on päättynyt.
- Laajuus
- 7 op
- Toteutustapa
- Lähiopetus
- Yksikkö
- International Business
- Toimipiste
- TAMK Pääkampus
- Opetuskielet
- englanti
- Koulutus
- Bachelor's Degree Programme in International Business
- Opettajat
- Mari Helenius
- Opintojakso
- 3B00DW75
Osaamistavoitteet (Opintojakso)
Students will learn to use service design methods. They will contact and communicate with their customers and develop their products further with them.
After completing the course the student will be able to
- develop customer-oriented product or service by using different kind of service design methods
- take into account customers’ needs
- contact customers
Sisältö (Opintojakso)
Course content
- How to test customers’ needs and interests?
- How to use tools for designing customer-oriented products and services?
- How to succeed in customer meetings?
Arviointikriteerit, hyväksytty/hylätty (Opintojakso)
Pass:
The student can apply service design methods accordingly. He/she can explain the desired outcomes of service design methods and make a plan for a service design workshop or sprint. The student can solve problems when working with service design methods. He/she can cooperate responsibly and is ready to develop his/her interaction skills.
Tenttien ja uusintatenttien ajankohdat
no exams
Arviointimenetelmät ja arvioinnin perusteet
Team evaluation
Arviointiasteikko
0-5
Opiskelumuodot ja opetusmenetelmät
Team learning
Oppimateriaalit
Book list in Teams
Opiskelijan ajankäyttö ja kuormitus
35 hours/ week
Toteutuksen valinnaiset suoritustavat
None
Arviointikriteerit - hyvä (3-4) (Ei käytössä, kts Opintojakson Arviointikriteerit ylempänä)
Pass:
The student can apply service design methods accordingly. He/she can explain the desired outcomes of service design methods and make a plan for a service design workshop or sprint. The student can solve problems when working with service design methods. He/she can cooperate responsibly and is ready to develop his/her interaction skills.