Planning Services and Service-Based Business ModelsLaajuus (5 cr)

Objectives

The student knows the types and grouping of service business and the service business models.
He/she can plan services and apply service design.

Content

Models of service business
Planning of services
Service process
Service design
Productization

Assessment criteria, satisfactory (1-2)

Satisfactory

Assessment criteria, good (3-4)

Good

Assessment criteria, excellent (5)

Excellent