Customer Orientation in Different Rehabilitation Processes (5 cr)
Code: NN00GN43-3001
General information
Enrolment period
02.07.2024 - 31.08.2024
Timing
22.08.2024 - 10.10.2024
Credits
5 op
RDI portion
1 op
Mode of delivery
Contact teaching
Unit
MD in Rehabilitation
Campus
TAMK Main Campus
Teaching languages
- Finnish
Degree programmes
- Master's Degree Programme in Rehabilitation
Teachers
- Hoitotyö Luennoitsija
- Niina Koskela
- Katja Hautsalo
Person in charge
Minna Törnävä
Groups
-
24YMON
Objectives (course unit)
Student
• is able to plan, coordinate and document evidence-based customer-oriented rehabilitation processes in multidisciplinary networks
• knows special issues related to different rehabilitee groups and is able to take them into account in rehabilitation guidance and rehabilitation planning
Content (course unit)
Client / rehabilitee involvement, opportunities to influence and responsibilities
The role of loved ones and family in rehabilitation
The role of the rehabilitee and building partnership Individual rehabilitation plan
Rehabilitation guidance - case management
Timeliness of rehabilitation
People in need of rehabilitation services in different age groups
Rehabilitation for work capacity
Culture as part of rehabilitation
Ethical sustainability
Accessibility from the point of the individual
Assessment criteria, satisfactory (1-2) (course unit)
Student
• is able to describe the main contents of customer-oriented rehabilitation processes and identify special issues related to different rehabilitation groups
• is able to evaluate the importance of ethical aspects in rehabilitation processes
Assessment criteria, good (3-4) (course unit)
Student
• is able to work in customer-oriented rehabilitation processes at the interfaces of one's own and other fields, taking into account special issues
• evaluates and develops customer-centric operations, taking into account ethical aspects in a variety of ways
Assessment criteria, excellent (5) (course unit)
Student
• coordinates and develops customer-oriented rehabilitation processes creatively and applied in multidisciplinary networks
• develops client-centered rehabilitation practices related to the specific issues of different rehabilitation groups
• critically evaluates and develops customer focus in rehabilitation processes in accordance with ethical principles
Assessment scale
0-5