Study Guide

Objectives (course unit)

Student can:
-develop own human resource management competences
-analyze service work and assignments, human resource management and working cultures of service industry
-use and produce data, statistics and key figures to develop human resources
-plan and develop human resource strategy
-research, develop and enrich employee experience
-ideate and co-create human resource management project

Content (course unit)

Contents:
-best practices, challenges and develop factors of human resource management service on service industry.
- human resource strategies
-operational, tactic and strategic methods of human resource management
-developing factors of employee experiences
- emotions at work
- knowledge-based management

Assessment criteria, satisfactory (1-2) (course unit)

Student
- can identify and define phenomena related to employee experience and basic concepts
- is familiar with different procedures for developing employee experience
- examines and evaluates things from its own perspective

Assessment criteria, good (3-4) (course unit)

Student
- can apply personnel development tools and choose the most suitable tool for developing employee experience and justify their choice
- is able to describe and evaluate as a manager the financial and well-being impact of their own HR -management

Assessment criteria, excellent (5) (course unit)

Student
- have a broad understanding of issues related to employee experience management and the relationships between them
- can find, justify and try different approaches and alternatives to develop and manage employee experience
- systematically use feedback and information as a tool for developing professional growth and well-being for themselves and their communities

Assessment scale

0-5