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Quality and Process Management (5 cr)

Code: 7H00FL05-3003

General information


Enrolment period

02.12.2023 - 14.01.2024

Timing

15.01.2024 - 05.05.2024

Credits

5 op

Virtual portion

2 op

RDI portion

4 op

Mode of delivery

60 % Contact teaching, 40 % Online learning

Unit

MD in Management and Development of Wellbeing Services

Campus

TAMK Main Campus

Teaching languages

  • Finnish

Degree programmes

  • Master's Degree Programme in Development and Management of Health Care and Social Services

Teachers

  • Merja Kanervisto-Jokinen
  • Niina Koskela

Person in charge

Merja Kanervisto-Jokinen

Groups

  • 23YSTK

Objectives (course unit)

The student

- masters the key quality management systems and their application in practice
- as an expert, is able to manage and develop the quality and processes of services

Content (course unit)

- basics and methods of quality and process management in health care and social services
- the basics of lean thinking
- quality management systems
- process description
- measurement of process performance and continuous improvement
- quality management as part of developing professional practice in a work unit

Assessment criteria, satisfactory (1-2) (course unit)

Student
- is able to search for information related to the topic and use national and international sources
- is able to apply the information gathered at a descriptive level in reviewing current practices and practices;

Assessment criteria, good (3-4) (course unit)

The student
- is able to seek evidence-based knowledge from both national and international sources, and is able evaluate the sources critically
- is able to use the acquired knowledge in critical evaluation and development of current practices

Assessment criteria, excellent (5) (course unit)

The student
- is able to retrieve evidence-based information from a variety of national and international information sources, critically evaluate studies and synthesize the information gathered
- is able to evaluate current practices critically and is able to create new evidence-based practices

Assessment scale

0-5

Assessment criteria - satisfactory (1-2) (Not in use, Look at the Assessment criteria above)

The student
- is able to search for information related to the topic and use national and international sources
- is able to apply the information gathered at a descriptive level in reviewing current practices and practices

Assessment criteria - good (3-4) (Not in use, Look at the Assessment criteria above)

The student
- is able to seek evidence-based knowledge from both national and international sources, and is able evaluate the sources critically
- is able to use the acquired knowledge in critical evaluation and development of current practices

Assessment criteria - excellent (5) (Not in use, Look at the Assessment criteria above)

The student
- is able to retrieve evidence-based information from a variety of national and international information sources, critically evaluate studies and synthesize the information gathered
- is able to evaluate current practices critically and is able to create new evidence-based practices