Quality and Process Management (5 cr)
Code: 7H00FL05-3003
General information
Enrolment period
02.12.2023 - 14.01.2024
Timing
15.01.2024 - 05.05.2024
Credits
5 op
Virtual portion
2 op
RDI portion
4 op
Mode of delivery
60 % Contact teaching, 40 % Online learning
Unit
MD in Management and Development of Wellbeing Services
Campus
TAMK Main Campus
Teaching languages
- Finnish
Degree programmes
- Master's Degree Programme in Development and Management of Health Care and Social Services
Teachers
- Merja Kanervisto-Jokinen
- Niina Koskela
Person in charge
Merja Kanervisto-Jokinen
Groups
-
23YSTK
Objectives (course unit)
The student
- masters the key quality management systems and their application in practice
- as an expert, is able to manage and develop the quality and processes of services
Content (course unit)
- basics and methods of quality and process management in health care and social services
- the basics of lean thinking
- quality management systems
- process description
- measurement of process performance and continuous improvement
- quality management as part of developing professional practice in a work unit
Assessment criteria, satisfactory (1-2) (course unit)
Student
- is able to search for information related to the topic and use national and international sources
- is able to apply the information gathered at a descriptive level in reviewing current practices and practices;
Assessment criteria, good (3-4) (course unit)
The student
- is able to seek evidence-based knowledge from both national and international sources, and is able evaluate the sources critically
- is able to use the acquired knowledge in critical evaluation and development of current practices
Assessment criteria, excellent (5) (course unit)
The student
- is able to retrieve evidence-based information from a variety of national and international information sources, critically evaluate studies and synthesize the information gathered
- is able to evaluate current practices critically and is able to create new evidence-based practices
Assessment scale
0-5
Assessment criteria - satisfactory (1-2) (Not in use, Look at the Assessment criteria above)
The student
- is able to search for information related to the topic and use national and international sources
- is able to apply the information gathered at a descriptive level in reviewing current practices and practices
Assessment criteria - good (3-4) (Not in use, Look at the Assessment criteria above)
The student
- is able to seek evidence-based knowledge from both national and international sources, and is able evaluate the sources critically
- is able to use the acquired knowledge in critical evaluation and development of current practices
Assessment criteria - excellent (5) (Not in use, Look at the Assessment criteria above)
The student
- is able to retrieve evidence-based information from a variety of national and international information sources, critically evaluate studies and synthesize the information gathered
- is able to evaluate current practices critically and is able to create new evidence-based practices