Study Guide

- act responsibly
- act fruitfully in multicultural organisations
- can take advantage of predictive information in developing service business

- can apply hospitality as an essential value and success factor in service business
- can plan, produce and develop profitable and customer-oriented services
- can choose aesthetic and ethical solutions for service business (service products, facilities, operators and communications)
- can analyse customers and utilise customer understanding in service design

- can sell and develop service products in a customer-oriented and profitable way
- can model and apply service processes
- can apply strategic thinking in directing service business (business concepts, thinking models, ethicality in business)
- work in an entrepreneurial manner
- can lead themselves and work communities
- can take advantage of economic key ratios in business development
- can use suitable technology and digitalisation in service business

The student
- takes responsibility for his/her actions and the consequences of those actions
- is familiar with the principles of sound scientific practice and acts accordingly
- complies with the research and professional ethics of his/her field
- applies the principles of equality, accessibility and fairness
- is able to influence the community and society on the basis of ethical values and by using the competence he/she has gained

The student
- actively follows up on the international developments in his/her field and understands the effects and opportunities
- works in international operating environments and is capable of international and intercultural communication in his/her work and in its development
- anticipates and takes advantage of the impact and opportunities offered by the development of the international outlook in his/her work
- identifies local and global issues related to sustainable development and their interrelationships within the ecological, socio-cultural and economic dimensions of sustainable development
- orients him/herself to the future by identifying the consequences that decisions and choices have for sustainable development
- is familiar with sustainable development issues and ways of forming knowledge about sustainable development in his/her scientific or other field
- is able to critically specify and analyse sustainable development aspects in his/her field and in cross-disciplinary settings, and be committed in the way he/she applies the things he/she has learned
- is able to act in a goal-oriented manner and organise activities to find and implement solutions that promote sustainable development

The student
- evaluates and develops his/her know-how and learning methods
- continually enhances his/her skills
- is able to solve new and complex problems and make decisions even in unexpected situations
- gathers, processes, evaluates, analyses and uses information in a versatile, critical and ethical way
- evaluates and develops his/her information gathering processes
- cooperates in the higher education community to construct information, and understands the importance of sharing information as a part of building his/her skills
- understands scientific thinking, reasoning and explanation

The student
- has sufficient economic and leadership skills in his/her field and a willingness to expand this know-how
- is able to manage his/her work in a goal-oriented manner in working life
- is capable of planning work, working independently in expert positions and acting as an immediate supervisor when necessary
- understands the importance of economics and leadership in his/her field and knows how to build competitiveness through them
- understands the meaning of his/her work in the societal context and is able to participate in the public debate in his/her field

The student
- is able to use information and communications technology
- understands the importance of digitalisation in his/her field and utilises the digital operating environments available in the field
- promotes the development of digital operating environments in his/her field
- knows the risks associated with digital environments and takes them into account in his/her own actions

The student
- is able to act as a member of a work community and promote the community’s and his/her own well-being
- takes into account the diversity of actors in the work environment
- functions appropriately in complicated situations
- understands the importance of networks in working life and has the ability to develop his/her own networks

The student
- implements research and development activities by using existing knowledge and methods in his/her field, and produces new knowledge and methods for the field
- finds and creates new customer-oriented, sustainable and economically viable solutions
- thinks creatively and sees alternative solution-oriented ways of working in a variety of cross-disciplinary and working life situations
- understands the importance of the global problems humankind is facing, as well as the significance of development and innovation in solving them
- has entrepreneurial skills

The student
- works in communication and interaction situations in working life as required by the task as a member of the community, such as in a team or a project group
- is able to engage in constructive and expert social debate
- is able to discuss research-based knowledge and understand the status of different presentations and media texts
- is able to communicate and work with people from different cultures and master the language skills required in his/her field
- has mastered at least one foreign language at a level that allows him/her to follow the developments in the field and to work in an international environment

Ecological sustainability can relate to biodiversity, ecosystem functions, sustainable and just use of resources (e.g. circular economy), and ways of mitigating human activities regarding nature’s carrying capacity (e.g. climate change).

Cultural sustainability relates to knowledge of culture, pluralism, tolerance, valuing cultural diversity, and contributing to intercultural communication.

Social sustainability relates to equal distribution of well-being, realization of fundamental rights, engagement in societal action and decision making, as well as to coping with individual challenges, taking responsibility, and pursuing sustainable lifestyle.

Economic sustainability can manifest in combining environmental and economic perspectives in decision making, discussing responsible consumption and business, or addressing different forms of debts (economic, resource-related, social).

Future orientation can appear as dealing with megatrends or powers of transformation, or as discussing and creating scenarios, or as future oriented career counselling or coaching.