Study Guide

Objectives (course unit)

The course focuses on enhancing professional business communication skills in multicultural environments.

After completing the course students will be able to:

• tell about their personality, education, work experience, tasks, and duties at work by using professional English
• meet customers’ needs when servicing the customer base and communicating with interest groups
• follow and participate in the development of their field by using different ways of communication.

Content (course unit)

• What can the students communicate on their competence and working life environment

• What kind of qualifications do the students need to succeed in multicultural customer-based interaction?

• How can the students develop their competence and acquire business-related information?

Further information (course unit)

European Framework of Reference for Languages B2 level.

Assessment criteria, satisfactory (1-2) (course unit)

Englanniksi

• pronunciation is not always correct but it is understandable
• comprehension of key points of limited professional material is good
• ability to acquire and share basic knowledge
• basic and some unclear expressions are used in communication, but main message is shared and transmitted with some professional touch
• communication seems clumsy and limited but some attention is paid to interaction

Assessment criteria, good (3-4) (course unit)

• pronunciation sounds clear and quite natural
• comprehension of key points as well as details of professional material is good
• acquired knowledge can be implemented
• clear professional expressions are used and the number of mistakes is limited
• communication seems professional and interpersonal skills are quite good

Assessment criteria, excellent (5) (course unit)

• pronunciation sounds clear and natural with different nuances in tone
• comprehension of key points as well as details of demanding professional material is good
• acquired knowledge can be implemented with ease
• fluent and proficient language is used with a good sense of style and register
• communication seems professional, interactive, and efficient with very few mistakes made

Location and time

According to the schedule on Pakki.

Exam schedules

Exam in the end of the course. Resits will be agreed on.

Assessment methods and criteria

Obligatory written and spoken assignments like presentations as well as written exam.

Assessment scale

0-5

Teaching methods

Independent and group work, discussions, written assignments, presentations and other spoken assignments.

Learning materials

Material on Moodle.

Student workload

Period 3: 7 h of contact teaching (first class on campus)
Period 4: 17 h of contact teaching

Content scheduling

Period 3: telling about yourself and your studies, work experience and work duties
Period 4: field-specific terminology, customer-oriented communication, communication at work, cross-cultural communication, data acquisition

Completion alternatives

Accreditation based on prior studies or other competence. Ask teacher for more details.

Practical training and working life cooperation

-

International connections

-

Further information

Inform the teacher in case you have a proposal for individual study arrangements.