Effective sales work and customer serviceLaajuus (5 cr)
Code: 6M00FU05
Credits
5 op
Objectives
The student knows the principles of good customer service and areas for development and is able to implement these in practice. She reinforces her interaction skills, especially in terms of confidence building, persuasive presentation, and argumentation skills. He knows how to find out the customer's needs.
The student is familiar with effective sales tools and techniques. He/she manages the stages of sales from first contact to sales closing and aftercare.
The student is able to identify and group customers and develop customer relationships. He/she understands the importance of customer service in sales work and is able to act to exceed customer expectations, to handle complaints successfully and to take advantage of the customer's purchasing process (additional sales, centralization, etc.). He/she knows how to get a referrer and a partner from a customer and knows how to handle new customer acquisition.
Content
Good customer service and its development. Personal interaction skills in sales work and customer service. Customer service as a whole. Sales tools and steps in practice
Enrolment period
01.11.2023 - 31.12.2023
Timing
08.01.2024 - 07.06.2024
Credits
5 op
Virtual portion
4 op
Mode of delivery
20 % Contact teaching, 80 % Online learning
Unit
Forestry
Campus
TAMK Main Campus
Teaching languages
- Finnish
Seats
15 - 40
Degree programmes
- Degree Programme in Forestry
Teachers
- Kirsi Tanner
Person in charge
Ari Vanamo
Groups
-
22AIM
Objectives (course unit)
The student knows the principles of good customer service and areas for development and is able to implement these in practice. She reinforces her interaction skills, especially in terms of confidence building, persuasive presentation, and argumentation skills. He knows how to find out the customer's needs.
The student is familiar with effective sales tools and techniques. He/she manages the stages of sales from first contact to sales closing and aftercare.
The student is able to identify and group customers and develop customer relationships. He/she understands the importance of customer service in sales work and is able to act to exceed customer expectations, to handle complaints successfully and to take advantage of the customer's purchasing process (additional sales, centralization, etc.). He/she knows how to get a referrer and a partner from a customer and knows how to handle new customer acquisition.
Content (course unit)
Good customer service and its development. Personal interaction skills in sales work and customer service. Customer service as a whole. Sales tools and steps in practice
Assessment scale
0-5