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Degree Programme in Hotel and Restaurant Management, Degree Programme in Service Management: Palveluliiketoiminnan ajoitussuunnitelma

Code: 13RESTO

Degree title
Bachelor of Hospitality Management
Credits
210 ects
Duration
3.5 years (210 cr)
Start semester
Autumn 2013

Description

The degree programme provides extensive abilities for working in hotel and restaurant management and catering and facility services. Graduates of the degree programme can plan, organise, develop and market as well as work in supervisory duties of tourism, catering and domestic services. They can work in field-related supervisory, counselling, marketing, communications, planning and educational tasks requiring language skills or as independent entrepreneurs.
Basic values of the degree are know-how in wellbeing, aesthetics, networking, and hospitality. The basis is formed by the ability to recognise basic rules of customer behaviour and changes in behaviour.
Know-how in wellbeing means production of wholesome, safe and cost-effective services promoting the wellbeing of customers and work communities. The focus is on knowledge of the line of business and the ability to consider aesthetic viewpoints in services and understand hospitality as an essential value and success factor.
After the first year, students can implement international cuisine, catering and sanitation services and recognise customer-oriented service situation features from the viewpoint of service quality and costs and observe needs for development in this field of business. After the second year, students can consider factors affecting profitable, human and functional operations. They can develop international cuisine, catering and sanitation services in a customer-oriented manner. After the third and fourth years, students can independently organise and evaluate international cuisine, catering and sanitation services using professionalism and new technology.

Curriculum development and working life cooperation

The guidance group, which is comprised of the head of degree programme, 2 lecturers, 3 students, and 3 alumni, meets two times per year. Collaboration with working life is involved in all courses and we collaborate e.g. with the Tulevaisuudentila partners and work communities of our adult education students.

Further information

Open higher education students can participate in all courses if there are free places in the group and they have the prerequisites for the course.

Show study timings by academic year, semester or period

Code Name Credits (cr) 2013-2014 2014-2015 2015-2016 2016-2017 Autumn 2013 Spring 2014 Autumn 2014 Spring 2015 Autumn 2015 Spring 2016 Autumn 2016 1. / 2013 2. / 2013 3. / 2014 4. / 2014 1. / 2014 2. / 2014 3. / 2015 4. / 2015 1. / 2015 2. / 2015 3. / 2016 4. / 2016 1. / 2016 2. / 2016
8T00BB16 Introduction to Field 10 10 10 10
8T00BB17 From Ingredients to Portions 10 10 10 10
8T00BB18 Superior’s Responsibility for Quality and Safety 10 10 10 10
8T00BB19 Hospitality for Customers 10 10 10 10
8T00BB20 Electronic Systems in Resource Planning 10 10 10 10
8T00BB21 Superior’s Toolbox 10 10 10 10
8T00BB22 Machines and Appliances 10 10 10 10
8T00BB23 Me as Superior 10 10 10 10
8T00BB24 From Business Idea to Service Enterprise 10 10 10 10
8T00BB25 Productisation of Service 10 10 10 10
8T00BB26 New Solutions 15 15 7.5 7.5 3.8 3.8 3.8 3.8
8T00CR97 New Solutions b) 10 10 5 5 2.5 2.5 2.5 2.5
8T00BB27 We Make Future Together 10 10 10 10
13RESTO-1000
Free Elective Studies

(Choose ects: 15)

15
8T00CA77 Project Studies 15
VENGLANTI-8 English, Starting Level 0
VRUOTSI-8 Swedish, Starting Level 0
V394-5 Café Products Attractively 5
V387-5 Finnish Cuisine and Customs 5
V672-11 International Cuisine 5
V738-5 Clean Room Work and Cleanliness of Indoor Air 5
8T00CP92 As a Gastrotourist in the World 8
8T00CP93 Functional facility design 5
T650B-5 Nutritional Care 6
8T00CP61 Culture and Customs 5
8T00BB29 Practical Training 1 a 5 5 2.5 2.5 1.3 1.3 1.3 1.3
8T00CN97 Practical training 1 b 10 10 5 5 2.5 2.5 2.5 2.5
8T00BB30 Practical Training 2 a 10 10 5 5 2.5 2.5 2.5 2.5
8T00CS55 Practical Training 2 b 5 5 2.5 2.5 1.3 1.3 1.3 1.3
13RESTO-1001
Kieliopinnot

(Choose ects: 15)

15
8T00BV76 Professional English for the service industry 5 5 5 2.5 2.5
8T00BV77 Professional Swedish for the Service Industry 5 5 5 2.5 2.5
8T00BZ83 Results with communication 5 5 2.5 2.5 1.3 1.3 1.3 1.3
Y010-KIRJ-8 Swedish, Written Skills 0
Y010-SUUL-8 Swedish, Oral Skills 0
8T00BB31 Bachelor´s Thesis 15 7.5 7.5 7.5 7.5 3.8 3.8 3.8 3.8
Total 210 65 45 77.5 7.5 30 35 25 20 40 37.5 7.5 15.1 15.1 17.6 17.6 12.5 12.5 10 10 20.1 20.1 13.85 23.85 3.75 3.75

Due to the timing of optional and elective courses, credit accumulation per semester / academic year may vary.

TAMK Generic Competences

TAMK’s generic competences mean such competences that every graduating student of TAMK should have. These competences are mainly learnt inside courses with the support of diverse teaching methods, but the fields of study may also offer specific courses on some of the themes.

Ethical Competence

- is able to take responsibility for one’s own actions and their consequences
- is able to work according to the ethical principles of the field
- is able to take other people into account in one’s work
- is able to apply the principles of equality
- is able to apply the principles of sustainable development
- is capable of social influencing using one’s know-how and based on ethical values.

Introduction to Field
From Ingredients to Portions
Superior’s Responsibility for Quality and Safety
Hospitality for Customers
Electronic Systems in Resource Planning
Superior’s Toolbox
Machines and Appliances
Me as Superior
From Business Idea to Service Enterprise
Productisation of Service
New Solutions
We Make Future Together
Practical Training 1 a
Practical Training 2 a
Bachelor´s Thesis
Innovation Competence

- is capable of creative problem solving and development of working methods
- is able to work in projects
- is able to conduct research and development projects applying the existing knowledge and methods of the field
- is able to find customer-oriented, sustainable and profitable solutions.

From Ingredients to Portions
Hospitality for Customers
Superior’s Toolbox
Me as Superior
From Business Idea to Service Enterprise
Productisation of Service
New Solutions
We Make Future Together
Practical Training 2 a
Bachelor´s Thesis
IInternationalisation Competence

- possesses language skills necessary for one’s work and for professional development in the field
- is capable of multicultural cooperation
- can take into account the effects of and opportunities for internationalisation development in one’s own field.

Introduction to Field
Superior’s Responsibility for Quality and Safety
Superior’s Toolbox
Machines and Appliances
Me as Superior
From Business Idea to Service Enterprise
New Solutions
Practical Training 2 a
Professional English for the service industry
Professional Swedish for the Service Industry
Bachelor´s Thesis
Learning Competence

- is able to evaluate and develop one’s competence and learning style
- is able to retrieve and analyse information and evaluate it critically
- is capable of taking responsibility for learning and sharing of knowledge in teams.

Introduction to Field
From Ingredients to Portions
Superior’s Responsibility for Quality and Safety
Hospitality for Customers
Electronic Systems in Resource Planning
Superior’s Toolbox
Machines and Appliances
Me as Superior
From Business Idea to Service Enterprise
Productisation of Service
New Solutions
We Make Future Together
Professional English for the service industry
Professional Swedish for the Service Industry
Results with communication
Bachelor´s Thesis
Working Community Competence

is able to operate as a member of a work community and promote its wellbeing
- is able to operate in communicative and interactive situations in working life
- is able to utilise information and communications technology in one’s field
- is able to create personal contacts in working life and work in networks
- is capable of decision making in unpredicted situations
- has abilities for leadership and independent work as an expert
- possesses entrepreneurial skills.

Introduction to Field
Superior’s Responsibility for Quality and Safety
Hospitality for Customers
Electronic Systems in Resource Planning
Superior’s Toolbox
Me as Superior
Productisation of Service
New Solutions
We Make Future Together
Practical Training 1 a
Practical Training 2 a
Professional English for the service industry
Professional Swedish for the Service Industry
Results with communication
Bachelor´s Thesis
Unclassified
New Solutions b)
Project Studies
English, Starting Level
Swedish, Starting Level
Café Products Attractively
Finnish Cuisine and Customs
International Cuisine
Clean Room Work and Cleanliness of Indoor Air
As a Gastrotourist in the World
Functional facility design
Nutritional Care
Culture and Customs
Practical training 1 b
Practical Training 2 b
Swedish, Written Skills
Swedish, Oral Skills

Qualifications of Bachelor of Hospitality Management

Jokaisen restonomin pitää osata nämä asiat valmistuttuaan.

Liiketoimintaosaaminen

Osaa analysoida asiakkuuksia palveluliiketoiminnan kehittämisen näkökulmasta
Ymmärtää liiketoiminnan keskeiset käsitteet ja omaa liiketaloudellisen ajattelun perusteet
Osaa ennakoida vaihtoehtoisten toimintatapojen vaikutuksia taloudelliseen tulokseen ja kilpailukykyyn
Osaa soveltaa yrittäjyysperiaatteita yrittäjänä ja työntekijänä
Osaa toimia erilaisissa verkostoissa sekä hyödyntää ja kehittää niitä

Introduction to Field
From Ingredients to Portions
Superior’s Responsibility for Quality and Safety
Hospitality for Customers
Superior’s Toolbox
Machines and Appliances
Me as Superior
From Business Idea to Service Enterprise
Productisation of Service
New Solutions
We Make Future Together
Practical Training 1 a
Practical training 1 b
Practical Training 2 a
Professional English for the service industry
Professional Swedish for the Service Industry
Results with communication
Bachelor´s Thesis
Palvelujohtamisosaaminen

Tuntee ja ymmärtää yrityksen strategiat ja osaa hyödyntää niitä palvelutoiminnan ohjauksen työvälineenä
Osaa suunnitella, toteuttaa ja arvioida oman ja yksikön päivittäistä lähijohtamista
Osaa organisoida työyhteisön toimintaa ja hyödyntää yksilöiden, tiimien ja yhteisöjen osaamista

Superior’s Responsibility for Quality and Safety
Hospitality for Customers
Electronic Systems in Resource Planning
Superior’s Toolbox
Machines and Appliances
Me as Superior
From Business Idea to Service Enterprise
Productisation of Service
New Solutions
We Make Future Together
Practical Training 2 a
Professional English for the service industry
Professional Swedish for the Service Industry
Results with communication
Bachelor´s Thesis
Palvelujärjestelmäosaaminen

Osaa suunnitella, tuottaa ja kehittää palveluja toimintaympäristön vaatimusten mukaan
Osaa kuvata, ohjata ja arvioida palveluprosesseja (tuotesuunnittelu, toiminnan kannattavuus, työn organisointi, ohjaus ja kehittäminen)
Osaa kehittää palveluja tuotekehityksen ja tuotteistamisen keinoin
Tuntee omaan toimialaansa liittyvät turvallisuusvaatimukset ja osaa soveltaa niitä työssään

Introduction to Field
From Ingredients to Portions
Superior’s Responsibility for Quality and Safety
Hospitality for Customers
Superior’s Toolbox
Machines and Appliances
From Business Idea to Service Enterprise
Productisation of Service
New Solutions
We Make Future Together
Practical Training 1 a
Practical training 1 b
Practical Training 2 a
Professional English for the service industry
Professional Swedish for the Service Industry
Results with communication
Bachelor´s Thesis
Palvelukulttuuriosaaminen

Ymmärtää vieraanvaraisuuden (hospitality) alan keskeisenä arvona ja menestystekijänä
Osaa tuottaa terveellisiä, turvallisia ja taloudellisesti kannattavia palveluja edistämään asiakkaiden hyvinvointia
Osaa huomioida esteettiset ja eettiset näkökulmat palvelutoiminnassa (tilat ja palvelutuotteet, viestintä)
Tuntee kuluttajakäyttäytymisen periaatteet ja osaa hyödyntää niitä palvelukehityksessä

Introduction to Field
From Ingredients to Portions
Superior’s Responsibility for Quality and Safety
Hospitality for Customers
Electronic Systems in Resource Planning
Superior’s Toolbox
Me as Superior
From Business Idea to Service Enterprise
Productisation of Service
New Solutions
We Make Future Together
Practical Training 1 a
Practical training 1 b
Practical Training 2 a
Professional English for the service industry
Professional Swedish for the Service Industry
Results with communication
Bachelor´s Thesis
Palveluympäristöosaaminen

Osaa arvioida hankintojen ja palveluiden tuottamisen vaikutuksia palvelun käyttäjälle ympäristölle ja yhteiskunnalle
Osaa kantaa taloudellista, sosiaalista, ekologista ja kulttuurista vastuuta palvelujen tuottamisessa ja johtamisessa
Ymmärtää kansainvälisyyden, globalisaation ja erilaisten kulttuurien merkityksen palvelukulttuurille ja alan kehitykselle
Tiedostaa oman toimintansa merkityksen aluekehityksen näkökulmasta

Introduction to Field
From Ingredients to Portions
Superior’s Responsibility for Quality and Safety
Hospitality for Customers
Electronic Systems in Resource Planning
Superior’s Toolbox
Machines and Appliances
Me as Superior
From Business Idea to Service Enterprise
Productisation of Service
New Solutions
We Make Future Together
Practical Training 1 a
Practical training 1 b
Practical Training 2 a
Professional English for the service industry
Professional Swedish for the Service Industry
Results with communication
Bachelor´s Thesis
Unclassified
New Solutions b)
Project Studies
English, Starting Level
Swedish, Starting Level
Café Products Attractively
Finnish Cuisine and Customs
International Cuisine
Clean Room Work and Cleanliness of Indoor Air
As a Gastrotourist in the World
Functional facility design
Nutritional Care
Culture and Customs
Practical Training 2 b
Swedish, Written Skills
Swedish, Oral Skills
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