Customer-Oriented Development of Social and Health Services (5 cr)
Code: 7K00GH57-3002
General information
Enrolment period
19.05.2025 - 10.08.2025
Timing
04.08.2025 - 19.12.2025
Credits
5 op
Mode of delivery
Contact teaching
Unit
Nursing
Campus
TAMK Main Campus
Teaching languages
- Finnish
- English
Seats
0 - 250
Degree programmes
- Degree Programme in Biomedical Laboratory Science
- Degree Programme in Nursing and Health Care, Public Health Nursing
- Degree Programme in Nursing and Health Care, Nursing
- Degree Programme in Nursing and Health Care, Midwifery
- Degree Programme in Physiotherapy
- Degree Programme in Emergency Care
Teachers
- Jonna Levonen
- Sosionomi Virtuaalihenkilö
- Sairaanhoitaja,hoitotyö Virtuaalihenkilö
- Sara Sternberg
- Tiina Pystynen
- Maija Koivunen
- Sanna Keskikuru
- YAMK MasTer Tiimihenkilö
- Marjo Tienari
- Sanna-Mari Kämäräinen
- Ilona Jylhäsalo
- Hanna Sahinoja
- Elina Mäkinen
Person in charge
Marjo Tienari
Groups
-
24SH2C
-
24SH2A
-
24BA2
-
24SH2B
-
24SH2D
-
24ASH2B
-
24EH
-
24ASH2A
-
24BA1
-
24TH
-
24FY
-
24KL
Objectives (course unit)
During the cource, you familiarize yourself with the social and health care service system, digital health and safety services. You get to know basics of information security and importance of customer information. You will also get to know service design and its importance in the development of social and healthcare services.
After completing the course, the student
• Knows the service system, the general principles of legislation and the context of social and health services and identification of one's own profession as part of the whole.
• Recognizes the importance of customer digital inclusion in evolving social and health services and is able to assess the suitability of digital solutions and e-services from the customer's perspective.
• Recognizes the importance of multidisciplinary cooperation and development in social and health services.
• Recognizes service design and innovation methods as a tool for multi-professional development and develops skills for customer-oriented development as part of their work.
• Understands the importance of data security and data protection in data production and reporting in social services.
Content (course unit)
• Service system and evolving environment in the social and health care sector
• Customer-oriented digital health and social services
• Service design in the development of social services
• Production of client information in social and health services, data security and data protection
Assessment criteria, pass/fail (course unit)
Pass:
The student
• Can describe the structures of the social and health service system.
• Understands the importance of multidisciplinary cooperation in the development of client-oriented services.
• Can describe development methods and his/her role in development processes.
• Passes the course assignments and actively participates in group work.
• Can apply the principles of data protection and information security and know the principles of information production.
Fail:
The student
• Does not know how to describe the structures of the social and health service system.
• Does not understand the importance of multi-professional cooperation in the development of client-oriented services.
• Does not know how to describe development methods and his/her role in development processes.
• Does not pass the coursework and does not actively participate in group work.
• Does not know how to apply the principles of data protection and data security and does not know the principles of information production.
Assessment scale
Pass/Fail