Total Quality Management 2 (6cr)
Course unit code: E-01146
General information
- Credits
- 6 cr
Objectives
To give the student the ability to use quality tools and systems.
Content
Systematic approach to measure customer satisfaction. Techniques used in quality planning, process management and control (SPC-tools), quality teamwork.
Further information
Literature: Will be announced in teh beginning of the course. Educational methods: teach-in, demonstrations, series of lectures, cooperative learning, self study/distance learning, assignments, practical work, coursework, summary report/essay, exam, collective learning, net learning, field-work (incl. study trips), group exam and seminar. Prerequisites: E-01145, E-01034. Language of instruction: English. Study year: 3-4.