Study Guide

- act responsibly
- act fruitfully in multicultural organisations
- can take advantage of predictive information in developing service business

- can apply hospitality as an essential value and success factor in service business
- can plan, produce and develop profitable and customer-oriented services
- can choose aesthetic and ethical solutions for service business (service products, facilities, operators and communications)
- can analyse customers and utilise customer understanding in service design

- can sell and develop service products in a customer-oriented and profitable way
- can model and apply service processes
- can apply strategic thinking in directing service business (business concepts, thinking models, ethicality in business)
- work in an entrepreneurial manner
- can lead themselves and work communities
- can take advantage of economic key ratios in business development
- can use suitable technology and digitalisation in service business

The student
- takes responsibility for his/her actions and the consequences of those actions
- is familiar with the principles of sound scientific practice and acts accordingly
- complies with the research and professional ethics of his/her field
- applies the principles of equality, accessibility and fairness
- is able to influence the community and society on the basis of ethical values and by using the competence he/she has gained

The student
- actively follows up on the international developments in his/her field and understands the effects and opportunities
- works in international operating environments and is capable of international and intercultural communication in his/her work and in its development
- anticipates and takes advantage of the impact and opportunities offered by the development of the international outlook in his/her work
- identifies local and global issues related to sustainable development and their interrelationships within the ecological, socio-cultural and economic dimensions of sustainable development
- orients him/herself to the future by identifying the consequences that decisions and choices have for sustainable development
- is familiar with sustainable development issues and ways of forming knowledge about sustainable development in his/her scientific or other field
- is able to critically specify and analyse sustainable development aspects in his/her field and in cross-disciplinary settings, and be committed in the way he/she applies the things he/she has learned
- is able to act in a goal-oriented manner and organise activities to find and implement solutions that promote sustainable development

The student
- evaluates and develops his/her know-how and learning methods
- continually enhances his/her skills
- is able to solve new and complex problems and make decisions even in unexpected situations
- gathers, processes, evaluates, analyses and uses information in a versatile, critical and ethical way
- evaluates and develops his/her information gathering processes
- cooperates in the higher education community to construct information, and understands the importance of sharing information as a part of building his/her skills
- understands scientific thinking, reasoning and explanation

The student
- has sufficient economic and leadership skills in his/her field and a willingness to expand this know-how
- is able to manage his/her work in a goal-oriented manner in working life
- is capable of planning work, working independently in expert positions and acting as an immediate supervisor when necessary
- understands the importance of economics and leadership in his/her field and knows how to build competitiveness through them
- understands the meaning of his/her work in the societal context and is able to participate in the public debate in his/her field

The student
- is able to use information and communications technology
- understands the importance of digitalisation in his/her field and utilises the digital operating environments available in the field
- promotes the development of digital operating environments in his/her field
- knows the risks associated with digital environments and takes them into account in his/her own actions

The student
- is able to act as a member of a work community and promote the community’s and his/her own well-being
- takes into account the diversity of actors in the work environment
- functions appropriately in complicated situations
- understands the importance of networks in working life and has the ability to develop his/her own networks

The student
- implements research and development activities by using existing knowledge and methods in his/her field, and produces new knowledge and methods for the field
- finds and creates new customer-oriented, sustainable and economically viable solutions
- thinks creatively and sees alternative solution-oriented ways of working in a variety of cross-disciplinary and working life situations
- understands the importance of the global problems humankind is facing, as well as the significance of development and innovation in solving them
- has entrepreneurial skills

The student
- works in communication and interaction situations in working life as required by the task as a member of the community, such as in a team or a project group
- is able to engage in constructive and expert social debate
- is able to discuss research-based knowledge and understand the status of different presentations and media texts
- is able to communicate and work with people from different cultures and master the language skills required in his/her field
- has mastered at least one foreign language at a level that allows him/her to follow the developments in the field and to work in an international environment