Knowledge-Intensive Services (5cr)
Course unit code: C-10122-TIJO--212
General information
- Credits
- 5 cr
- Institution
- University of Tampere
Objectives
Learning objectivesAfter completing the course, the studentcan illustrate what service thinking in knowledge-intensive services means, and apply service thinking in developing services.is able to explain how value is created in services and knows frameworks for structuring and developing value creation.is able to apply service design methods in solving organizational service challenges. is able to evaluate and develop own skills as a knowledge worker, self-leader and team member.is able to acquire and evaluate scientific knowledge and share it with others.
Content
Service thinking, Value creation in knowledge-intensive services, Knowledge work, Service Design, Intellectual Capital, Problem solving, Team work, Self leadership.
Prerequisites
PrerequisiteCode: TLO-11001Name: Basics of Information and Knowledge ManagementECTS credits: 5Mandatory: Advisable