IT Service Management (6 cr)
Code: C-10065-TT00CC68-3036
General information
- Enrolment period
- 05.08.2024 - 31.12.2025
- Registration for the implementation has begun.
- Timing
- 05.08.2024 - 31.12.2026
- Implementation is running.
- Credits
- 6 cr
- Institution
- Metropolia University of Applied Sciences, Karaportti 2
- Teaching languages
- English
- Seats
- 0 - 5000
- Course
- C-10065-TT00CC68
Objectives (course unit)
After the course, the student: - Understands the negotiation situation in ICT services business; - Is able to develop service processes according to the industry standards.
Content (course unit)
After the course, the student: - Understands the negotiation situation in ICT services business; - Is able to develop service processes according to the industry standards.
Location and time
Up to Student her-/himself.
Exam schedules
Can be find via study environment.
Assessment methods and criteria
Pass after all of lectures has been done and Final Exam has been passed.
Assessment scale
Hyväksytty/Hylätty
Teaching methods
100% online (Self-Study) course.
Learning materials
Can be find via Study environment.
Student workload
Up to Student her-/himself.
Content scheduling
Up to Student her-/himself.
Completion alternatives
N/A
Practical training and working life cooperation
N/A
International connections
N/A