Quality Management (5 cr)

Objectives (course unit)

Taking normative requirements into account, the student is able to implement and maintain a quality management system. S/he understands quality as a tool for reaching strategic goals. The student is able to manage development projects, and analyze and improve processes. The student knows the content of the relevant quality management rules and standards and is able to apply those. The student is able to identify target-group-specific requirements and different reference groups.

Content (course unit)

• Quality standards • The ISO quality management systems • Different aspects of quality management • Features and methods of quality management • Management of quality related project • Measures and work evaluation criteria used in quality management • Continuous improvement • Customer perspective and business process management • Measurement, presentation and reporting

Prerequisites (course unit)

Completed Higher Education Degree

Location and time

There will be 3 sessions in Teams: 13.03.2025 17.00 - 20.00 26.03.2025 17.00 - 20.00 10.04.2025 17.00 - 20.00 Rest of the implementation (assignments/deadlines) will be seen in Moodle. Link to Teams and Moodle will be sent by email about 1 week before the course starts.

Exam schedules

2 quiz exams. You have 2 weeks time period to pass one quiz exam. You have 1 hour time to make the quiz exam, but while the quiz exam is open you may do the exam unlimited number of times during this two weeks period. The highest score will be counted as final.

Assessment methods and criteria

Assignments related to the course is informed by the lecturer when course starts. Assessment scale used: 50 -59 = 1 60-69 = 2 70 - 79 = 3 80 - 89 = 4 90 -100 = 5

Assessment scale

0-5

Teaching methods

Interactive online lectures in Teams. Group and individual assignments in Moodle. Materials will be available in Moodle.

Learning materials

Foster, S. Thomas: Managing Quality: Integrating the Supply Chain, Global Edition Other material to be announced later in Moodle.

Student workload

5 credits is 135 h work Online sessions 3x3 h = 9h Individual learning, assignments and group work 126 h

Content scheduling

The more detailed content of the course, assignments and assessment will be discussed during the first lesson.

Further information

Prerequisites of the participation: This course is for Master level studies, therefore you should have completed bachelor level studies already. There will be two teachers at this course: Ms. Mari Hiljanen, mari.hiljanen@metropolia.fi Mr. Timo Hietala, timo.hietala@metropolia.fi If you have any practical questions related to this course, please contact Mari Hiljanen.